Retail Team Leader in Washington

Join our team as a Team Leader at our Washington Superstore! We are looking for hard working individuals that are enthusiastic and enjoy a challenge. Someone who enjoys meeting people and puts our members at the heart of everything we do, ensuring that each and every one of our members gets the shopping experience they deserve. In this role, you will work as part of a team within a busy, retail environment.

About us: Company Shop Group (CSG), part of Biffa, is the largest commercial redistributor of surplus food and household products in the UK. We enable some of the biggest retailers, manufacturers, food service and logistics providers to unlock value from surplus stock, which may have otherwise gone to waste. The surplus we handle is redistributed through our Company Shop stores and our award‑winning social enterprise Community Shop where we build stronger individuals and more confident communities. Working with our partners, we deliver an incredible impact and we’re proud to be a good business doing good. We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you’ll find us championing diversity and equality at every turn.

Details of location and shift pattern:

• Location: Company Shop, Pattinson South Industrial Estate, Units, 2 Walton Rd, Washington, NE38 8QA
• Rate of pay: £12.95 per hour, paid every 4 weeks
• Shifts/Hours: 20 hours per week, 5 days out of 7 (rota basis). The hours of work are between Monday to Friday between 6am and 10pm and Saturday between 6am and 9pm and Sunday between 7.30am and 6pm (A degree of flexibility is required)

Please note the successful candidate will be required to work evenings, weekends and bank holidays.

About the role: We consistently deliver great member service by truly putting our members at the heart of what we do, focusing on the store standards. You will assist the section leader in co‑ordinating the team of colleagues to consistently deliver outstanding performance, excellent store standards and who demonstrate an uncompromising view on the service we provide to members. Support the section leader to deliver the day-to-day operation of the department through routine processes and practices. Our stores are successful when we are all in it together and deliver a great experience for our members, by doing the right thing you will make a difference.

Requirements: Reporting into the section leader, you will be responsible for ensuring the team are motivated to deliver the day‑to‑day delivery of the department. Effectively communicate with and co‑ordinate the team of departmental colleagues to consistently deliver an excellent department. Ensure standards remain high and continually look for ways to improve. Ensure that all Health, Safety & Environmental policies and practices are upheld, whilst proactively encouraging your team to promote a culture of good HSE practice. Continuously review waste within your department and seek solutions to reduce wastage where possible. Support and assist the section leader with:

• Daily huddles, ensuring all tasks set are completed efficiently by team members
• Development plans of colleagues, by making recommendations and coaching rising stars
• Creating an engaging department where colleagues are trusted by our members and are aware that they are at the heart of everything we do
• Ensuring our colleagues uphold our culture and deliver an exceptional member experience
• Any additional departmental tasks as and when required

Skills of a Team Leader:

• Lead by example and uphold Company Shop Group values at all times
• Ability to build and maintain effective working relationships
• Ability to effectively plan and organise workloads
• Able to work to strict deadlines
• A want and desire to develop and progress within your role
• A commitment to your own personal development and continued learning
• To be flexible and adaptable to support the needs of the business

Benefits: What’s in it for you:

• Free membership to Company Shop for you and 10 x nominees
• Annual Flu Injections, high street & leisure vouchers, and on-site Parking
• Free Tea & Coffee, and Free Fruit Friday
• Employee Assistance Programme – Grocery Aid
• Eligible for Costco membership, Cycle 2 Work, and UK Fuel card discounts
• Contributory pension scheme with death in service benefit

Join us on the journey: Don’t miss this opportunity to be a part of something extraordinary. Apply now and join us to create a better world for people and the planet.