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- Tasks: Lead a team to deliver exceptional service and create a welcoming store environment.
- Company: Join a social enterprise making a real impact in the community.
- Benefits: Competitive salary, free membership, and various employee perks.
- Why this job: Shape the future of our community shop and help others thrive.
- Qualifications: Strong leadership skills and a passion for community engagement.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 25000 - 35000 £ per year.
Exciting Opportunity at our New Community Shop in Hendon, Sunderland. Join the Community Shop Revolution: Make a Real Impact as our new Store Manager and Shape the Future.
About us: Community Shops are part of the largest commercial redistributor of surplus food and household products in the UK. We enable some of the biggest retailers, manufacturers, food service and logistics providers to unlock value from surplus stock, which may otherwise have gone to waste. The surplus we handle is redistributed through our Company Shop stores, and our award‑winning social enterprise Community Shop where we build stronger individuals and more confident communities. Working with our partners, we deliver an incredible impact and we’re proud to be a good business doing good.
About the role: As Team Manager of our Community Shop Store in Sunderland, you will consistently provide great service, by putting our members at the heart of everything we do. Your role is focussed on the delivery of excellent store standards, delivering uncompromising service through the store team and helping our members to become the best version of themselves. Working alongside the social impact co‑ordinator you will support, encourage, and build strong individuals and more confident communities. Through leading a successful team, you will deliver a successful store in which all colleagues are in it together, delivering a great experience for our members, by doing the right thing you will make a difference.
Accountabilities & Responsibilities
- Operational: Ensure that all Health, Safety & Environmental policies, and practices are upheld, whilst proactively encouraging your team to promote a culture of good HSE practices. Ensuring offers and availability is maintained whilst offering members the best prices. Responsible for maintaining and upkeeping legal labelling POS requirements and raising any discrepancies to technical and marketing. Delivering the day‑to‑day operation of the store through routine processes and practices, ensuring daily practises, processes, and procedures are followed. Lead your team in consistently delivering a culture of high performance in order to meet store KPI’s. Delegate duties to Team Leaders to ensure the store remains to a high standard and operational. Deliver daily/weekly targets by managing your team effectively. Merchandise the store to a high standard, making informed suggestions and recognising improvements where possible to drive and maximise sales potential. Solution focussed, presenting ideas and potential solutions when faced with a challenge.
- Colleagues: Engage teamwork, cross functional and positive working relationships. Employ a supportive and high performing culture with consistent delivery, through excellent leadership and motivation, that fully utilises and develops your teams’ skills and capabilities. Lead and develop members of your team to deliver performance against plan and ensure they deliver the tasks they are accountable for. Measure performance and provide feedback through performance reviews. Ensure that all members of your team adhere to all Company Shop Group policies and procedures. Actively promote and encourage the reporting of any near misses and accidents. Support, develop, coach and guide all members of your team through the use of development and succession planning. Keep up to date with information relevant to your department and cascade this accordingly to your team.
- Members: Create an engaging store where colleagues are trusted by our members and are aware that they are at the heart of everything we do. Drive membership numbers in store, including signing members up and printing and distribution of membership cards. Ensure that our colleagues uphold our culture and deliver an exceptional member experience. Create an environment where our members feel safe and supported and can strive to be the best version of themselves. Be an ambassador for your store creating a welcoming atmosphere and great shopping experience for our members.
KPI: Sales targets, Store standards – audit, Payroll, Membership sign ups, Footfall, Stock/reduction waste, Member satisfaction, Health and Safety – reporting and audits. Keep your team engaged and motivated, displaying a positive attitude in line with company values.
Skills and experience: Lead by example and uphold Company Shop Group values at all times. Ability to build and maintain effective working relationships. To be flexible and adaptable to support the needs of the business. Strong operational and technical knowledge of your departmental area. Ability to effectively plan, organise and manage own workload while working to strict deadlines. Service focused mindset for both internal and external customers. Solution focused mindset bringing solutions and opportunities. A desire to continually focus on your own continued professional development and that of your team. A confident communicator with excellent organisational and problem‑solving skills, and a real can‑do attitude. An inquisitive mind with a good eye for detail that has a creative approach to merchandising.
Location: Community Shop - 31-32 Fawcett Street, Hendon, Sunderland, SR1 1RE
Salary: £30,389
Hours: 40 hours per week hours between Monday to Friday 07.00am-17.00pm, 07.00am to 15.00pm on a Saturday (on a rota basis)
What’s in it for you: Competitive salary with details available upon application. Free membership to Company Shop for you and 10 x nominees. Annual Flu Injections, high street & leisure vouchers, and on‑site Parking. Subsidised staff Canteen, Free Tea & Coffee, and Free Fruit Friday! Employee Assistance Programme – Grocery Aid. Eligible for Costco membership, Cycle 2 Work, and UK Fuel card discounts. Contributory pension scheme with death in service benefit.
Join Us on the Journey: Don’t miss this opportunity to be a part of something extraordinary. Apply now and join us to create a better world for people and the planet.
Retail Store Manager in Sunderland employer: Company Shop Group
Contact Detail:
Company Shop Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Store Manager in Sunderland
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who might know about openings at Community Shops. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Prepare for that interview! Research the Community Shop's mission and values, and think about how your experience aligns with their goals. Show them you’re not just looking for any job, but that you genuinely want to make an impact.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've motivated teams or improved store performance. They’ll want to see that you can lead by example and create a positive environment for both colleagues and members.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note expressing your enthusiasm for the role. It shows you’re keen and keeps you on their radar as they make their decision.
We think you need these skills to ace Retail Store Manager in Sunderland
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about making a real impact in our community shop and helping others.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. We love seeing how your background aligns with our mission of building stronger individuals and communities.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. This helps us get to know you better!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Company Shop Group
✨Know the Community Shop Mission
Before your interview, make sure you understand the mission of the Community Shop and how it impacts the community. Familiarise yourself with their values and how they aim to reduce food waste while supporting individuals. This will show your genuine interest in the role and alignment with their goals.
✨Showcase Your Leadership Skills
As a Store Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully motivated a team or resolved conflicts. Highlight your ability to create a positive working environment and how you can help your team achieve their KPIs.
✨Prepare for Operational Questions
Expect questions about store operations, health and safety practices, and how you would handle specific challenges. Brush up on your knowledge of retail management best practices and be ready to discuss how you would maintain high store standards and ensure excellent customer service.
✨Engage with the Interviewers
During the interview, engage actively with your interviewers. Ask insightful questions about the store's current challenges or future plans. This not only shows your enthusiasm but also demonstrates your proactive approach to understanding the business and how you can contribute.
