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- Tasks: Lead a team to deliver excellent service and store standards while supporting community members.
- Company: Join Community Shops, the UK's largest redistributor of surplus food, making a positive social impact.
- Benefits: Enjoy competitive pay, free membership, health perks, and a supportive work environment.
- Why this job: Be part of a mission-driven team that empowers individuals and strengthens communities.
- Qualifications: Strong leadership skills, a service-focused mindset, and a passion for community development are essential.
- Other info: Work in Knottingley with flexible hours and opportunities for personal growth.
The predicted salary is between 25000 - 35000 £ per year.
Overview
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This range is provided by Company Shop Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
About Us
Community Shops are part of the largest commercial redistributor of surplus food and household products in the UK. We enable some of the biggest retailers, manufacturers, food service and logistics providers to unlock value from surplus stock, which may otherwise have gone to waste. The surplus we handle is redistributed through our Company Shop stores, and our award-winning social enterprise Community Shop where we build stronger individuals and more confident communities. Working with our partners, we deliver an incredible impact and we\\\’re proud to be a good business doing good.
About The Role
As Team Manager of our Community Shop Store in Hull, you will consistently provide great service, by putting our members at the heart of everything we do. Your role is focused on the delivery of excellent store standards, delivering uncompromising service through the store team and helping our members to become the best version of themselves.
Working alongside the social impact co-ordinator you will support, encourage, and build strong individuals and more confident communities. Through leading a successful team, you will deliver a successful store in which all colleagues are in it together, delivering a great experience for our members, by doing the right thing you will make a difference.
Responsibilities
Operational
- Ensure that all Health, Safety & Environmental policies, and practices are upheld, whilst proactively encouraging your team to promote a culture of good HSE practices
- Ensuring offers and availability is maintained whilst offering members the best prices. (Price and promotions)
- Responsible for maintaining and upkeeping legal labelling POS requirements and raising any discrepancies to technical and marketing
- Delivering the day-to-day operation of the store through routine processes and practices, ensuring daily practices, processes, and procedures are followed
- Lead your team in consistently delivering a culture of high performance in order to meet store KPI\’s
- Delegate duties to Team Leaders to ensure the store remains to a high standard and operational
- Deliver daily/weekly targets by managing your team effectively
- Merchandise the store to a high standard, making informed suggestions and recognising improvements where possible to drive and maximise sales potential
- Solution focussed, presenting ideas and potential solutions when faced with a challenge
Colleagues
- Engage teamwork, cross functional and positive working relationships
- Employ a supportive and high performing culture with consistent delivery, through excellent leadership and motivation, that fully utilises and develops your teams\\\’ skills and capabilities
- Lead and develop members of your team to deliver performance against plan and ensure they deliver the tasks they are accountable for
- Measure performance and provide feedback through performance reviews
- Ensure that all members of your team adhere to all Company Shop Group policies and procedures
- Active promote and encourage the reporting of any near misses and accidents
- Support, develop, coach and guide all members of your team through the use of development and succession planning
- Keep up to date with information relevant to your department and cascade this accordingly to your team
Members
- Create an engaging store where colleagues are trusted by our members and are aware that they are at the heart of everything we do
- Drive membership numbers in store, including signing members up and printing and distribution of membership cards
- Ensure that our colleagues uphold our culture and deliver an exceptional member experience
- Create an environment where our members feel safe and supported and can strive to be the best version of themselves
- Be an ambassador for your store creating a welcoming atmosphere and great shopping experience for our members
KPI
- Sales targets
- Store standards – audit
- Payroll
- Membership sign ups
- Footfall
- Stock/reduction waste
- Member satisfaction
- Health and Safety – reporting and audits
- Keep your team engaged and motivated, displaying a positive attitude in line with company values
Skills And Experience
- Lead by example and uphold Company Shop Group values at all times
- Ability to build and maintain effective working relationships
- To be flexible and adaptable to support the needs of the business
- Strong operational and technical knowledge of your departmental area
- Ability to effectively plan, organise and manage own workload while working to strict deadlines
- Service focused mindset for both internal and external customers
- Solution focused mindset bringing solutions and opportunities
- A desire to continually focus on your own continued professional development and that of your team
- A confident communicator with excellent organisational and problem-solving skills, and a real can-do attitude
- An inquisitive mind with a good eye for detail that has a creative approach to merchandising
Location – Community Shop, North Bransholme Community Centre, Lothian Way, Hull, Hu7 5DD
Salary – £30,389
Hours – 40 hours per week, hours between Monday to Friday 07:00-17:00, 07:00-15:00 on a Saturday (on a rota basis)
Benefits
What\\\’s in it for you:
- Competitive salary with details available upon application
- Free membership to Company Shop for you and 10 x nominees
- Annual Flu Injections, high street & leisure vouchers, and on-site Parking
- Subsidized staff Canteen, Free Tea & Coffee, and Free Fruit Friday!
- Employee Assistance Programme – Grocery Aid
- Eligible for Costco membership, Cycle 2 Work, and UK Fuel card discounts
- Contributory pension scheme with death in service benefit.
Join Us on the Journey: Don\\\’t miss this opportunity to be a part of something extraordinary. Apply now and join us to create a better world for people and the planet.
Location
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
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Retail Team Manager employer: Company Shop Group
Contact Detail:
Company Shop Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Team Manager
✨Tip Number 1
Familiarise yourself with the values and mission of Community Shops. Understanding their commitment to reducing food waste and building stronger communities will help you align your answers during interviews and demonstrate your passion for their cause.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlight specific instances where you motivated your team to achieve targets or improve store standards, as this is crucial for the Retail Team Manager role.
✨Tip Number 3
Research common challenges faced in retail management, especially in community-focused environments. Be ready to discuss potential solutions and how you would implement them, demonstrating your proactive and solution-focused mindset.
✨Tip Number 4
Network with current or former employees of Community Shops if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out during the selection process.
We think you need these skills to ace Retail Team Manager
Some tips for your application 🫡
Understand the Company Values: Before applying, take some time to understand the values and mission of the Community Shop. Highlight how your personal values align with their commitment to reducing waste and building stronger communities in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in retail management, team leadership, and customer service. Use specific examples that demonstrate your ability to lead a team and deliver excellent service, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for social impact and community engagement. Discuss how you can contribute to creating a welcoming atmosphere for members and driving membership numbers, which are crucial for this position.
Showcase Leadership Skills: Emphasise your leadership style and how you motivate and develop your team. Provide examples of how you've successfully managed a team in the past, focusing on performance reviews and fostering a high-performance culture.
How to prepare for a job interview at Company Shop Group
✨Understand the Company Values
Before your interview, take some time to research the values and mission of the Community Shop. They pride themselves on being a good business doing good, so be prepared to discuss how your personal values align with theirs.
✨Showcase Your Leadership Skills
As a Retail Team Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you successfully led a team, resolved conflicts, or motivated colleagues to achieve targets.
✨Emphasise Customer Focus
The role is centred around providing excellent service to members. Be ready to share specific instances where you went above and beyond for customers, and how you would create an engaging environment for them in the store.
✨Prepare for Operational Questions
Expect questions related to store operations, health and safety practices, and managing stock. Brush up on your knowledge of retail operations and think about how you would handle common challenges in a retail environment.
