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For Companies At a Glance
- Tasks: Lead a dynamic team to ensure excellent customer service and store standards.
- Company: Join Company Shop Group, the UK's largest redistributor of surplus food and household products.
- Benefits: Enjoy free membership, vouchers, on-site perks, and a contributory pension scheme.
- Why this job: Be part of a mission-driven company making a positive impact on communities and the environment.
- Qualifications: Retail management experience and strong interpersonal skills are essential.
- Other info: This role involves lone working and offers flexible hours.
Join Our Team as a Shop Manager based at our NEW Oscar Mayer Staff Shop in Wrexham
You will be based on the Oscar Mayer Site at Wrexham working in partnership to ensure the smooth running of the colleague shop.
You will look to consistently deliver great service by truly putting our customers at the heart of what we do, focusing on the store standards. The role of Shop Manager is to oversee all areas of daily business operations, including leading the team to deliver the store standards, key performance indicators and an excellent level of customer service to our members within a dynamic retail environment.
About Us
Company Shop Group (CSG), part of Biffa, is the largest commercial redistributor of surplus food and household products in the UK. We enable some of the biggest retailers, manufacturers, food service and logistics providers to unlock value from surplus stock, which may have otherwise gone to waste. The surplus we handle is redistributed through our Company Shop stores and our award-winning social enterprise Community Shop where we build stronger individuals and more confident communities. Working with our partners, we deliver an incredible impact and we\’re proud to be a good business doing good. We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you\’ll find us championing diversity and equality at every turn.
Details of location and shift pattern:
Location: Staff Shop (Oscar Mayer-Wrexham), Ash Road South, Wrexham Industrial Estate, Wrexham, Wales, LL139UG
Shifts/Hours: 35 hours a week , working between the hours of 7:00am-6:00pm Monday-Friday Monday – Friday
Rate of pay: Up to £14.60 per hour
- Please note that this role requires lone working*
Requirements
Accountabilities and responsibilities
- You will be responsible for ensuring the team are motivated to deliver the day to day delivery of the department
- You are required to effectively communicate with and co-ordinate the team of departmental colleagues to consistently deliver an excellent department
- Ensure standards remain high and continually look for ways to improve
- Support with any departmental tasks that are required
- Ensure that all Health, Safety & Environmental policies and practices are upheld, whilst proactively encouraging your team to promote a culture of good HSE practice
- Continuously review waste within your department and seek solutions to reduce wastage where possible
- Assist with development plans of colleagues, by making recommendations and coaching rising stars
- Create an engaging department where colleagues are trusted by our members and are aware that they are at the heart of everything we do
- Ensure that our colleagues uphold our culture and deliver an expectational member experience
Knowledge, Skills And Experience
- Lead by example and uphold Company Shop Group values at all times
- Ability to build and maintain effective working relationships
- Ability to effectively plan and organise workloads
- Able to work to strict deadlines
- A want and desire to develop and progress within your role
- A commitment to your own personal development and continued learning
- To be flexible and adaptable to support the needs of the business
- Proven record of experience in a retail environment whilst managing a team
- Solid interpersonal skills with an ability to communicate with members and colleagues and anticipate and rectify potential problems
- Ability to work well under pressure whilst maintaining a can-do, helpful attitude in line with Company Shop Group ethos
- Ability to effectively plan, organise and manage own workload
- Excellent time management/organisational skills and ability to work to strict deadlines
- Service focused mindset for both internal and external customers
- Solution focused mindset bringing solutions and opportunities
Benefits
What\’s in it for you:
- Free membership to Company Shop for you and 10 x nominees
- Annual Flu Injections, high street & leisure vouchers, and on-site Parking
- Free Tea & Coffee, and Free Fruit Friday
- Employee Assistance Programme – Grocery Aid
- Eligible for Costco membership, Cycle 2 Work, and UK Fuel card discounts
- Contributory pension scheme with death in service benefit
Join us on the journey: Don\’t miss this opportunity to be a part of something extraordinary. Apply now and join us to create a better world for people and the planet.
Apply now and be part of a business that\’s making a real difference. #J-18808-Ljbffr
Retail Shop Manager employer: Company Shop Group
Contact Detail:
Company Shop Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Shop Manager
✨Tip Number 1
Familiarise yourself with the Company Shop Group's values and mission. Understanding their commitment to reducing food waste and supporting communities will help you align your answers during interviews and demonstrate your passion for their cause.
✨Tip Number 2
Highlight your leadership experience in retail settings. Be prepared to share specific examples of how you've motivated a team, improved store standards, or enhanced customer service, as these are key aspects of the Shop Manager role.
✨Tip Number 3
Research the local community in Wrexham and understand the demographics of the customers who shop at the Oscar Mayer Staff Shop. This knowledge can help you tailor your approach to customer service and show that you're invested in the community.
✨Tip Number 4
Prepare to discuss your strategies for managing waste and promoting health and safety in a retail environment. Being able to articulate your ideas on these topics will demonstrate your proactive mindset and commitment to the company's goals.
We think you need these skills to ace Retail Shop Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements of the Retail Shop Manager position. Tailor your application to highlight how your experience aligns with these aspects.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in retail management. Emphasise your leadership skills, ability to maintain high standards, and any achievements that demonstrate your capability to improve store performance.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and your commitment to team development. Use specific examples from your past roles to illustrate how you have successfully managed teams and improved customer experiences.
Highlight Relevant Skills: Make sure to showcase your interpersonal skills, time management abilities, and solution-focused mindset. These are crucial for the role and should be evident in both your CV and cover letter.
How to prepare for a job interview at Company Shop Group
✨Show Your Leadership Skills
As a Shop Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities during the interview. Share examples of how you've motivated and developed your team in previous roles, highlighting any specific achievements.
✨Understand the Company Values
Familiarise yourself with the values of Company Shop Group. During the interview, express how your personal values align with theirs, especially regarding sustainability and community impact. This shows that you're not just looking for a job, but you genuinely care about their mission.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle pressure. Think of situations where you've successfully managed challenges in a retail environment, particularly those that involved customer service or team dynamics.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team's current challenges or how success is measured in the role. This demonstrates your interest in the position and your proactive approach to understanding the business.
