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For Companies At a Glance
- Tasks: Lead a team to ensure excellent customer service and store standards.
- Company: Join Company Shop Group, the UK's largest redistributor of surplus food and household products.
- Benefits: Enjoy free membership, vouchers, on-site perks, and a contributory pension scheme.
- Why this job: Be part of a mission-driven company making a positive impact on communities and the environment.
- Qualifications: Retail management experience and strong interpersonal skills are essential.
- Other info: Flexible shifts with a focus on personal development and team engagement.
The predicted salary is between 27600 - 38400 £ per year.
Join Our Team as a Shop Manager
You will be working in partnership to ensure the smooth running of the colleague shop.
You will look to consistently deliver great service by truly putting our customers at the heart of what we do, focusing on the store standards. The role of Shop Manager is to oversee all areas of daily business operations, including leading the team to deliver the store standards, key performance indicators and an excellent level of customer service to our members within a dynamic retail environment.
About us
Company Shop Group (CSG), part of Biffa, is the largest commercial redistributor of surplus food and household products in the UK. We enable some of the biggest retailers, manufacturers, food service and logistics providers to unlock value from surplus stock, which may have otherwise gone to waste. The surplus we handle is redistributed through our Company Shop stores and our award-winning social enterprise Community Shop where we build stronger individuals and more confident communities. Working with our partners, we deliver an incredible impact and we\’re proud to be a good business doing good. We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you’ll find us championing diversity and equality at every turn.
Details of location and shift pattern:
Location: Staff Shop (Ocado Tamworth) Danny Morson Way, Dordon, B78 1FE
Shifts/Hours: 32 hours a week, working 4 out of 7 days on a rota basis. The hours of work are between 3am and 11.30am Monday to Sunday
Rate of pay: £13.22 per hour
Accountabilities and responsibilities
• You will be responsible for ensuring the team are motivated to deliver the day to day delivery of the department
• You are required to effectively communicate with and co-ordinate the team of departmental colleagues to consistently deliver an excellent department
• Ensure standards remain high and continually look for ways to improve
• Support with any departmental tasks that are required
• Ensure that all Health, Safety & Environmental policies and practices are upheld, whilst proactively encouraging your team to promote a culture of good HSE practice
• Continuously review waste within your department and seek solutions to reduce wastage where possible
• Assist with development plans of colleagues, by making recommendations and coaching rising stars
• Create an engaging department where colleagues are trusted by our members and are aware that they are at the heart of everything we do
• Ensure that our colleagues uphold our culture and deliver an expectational member experience
Knowledge, Skills and Experience
• Lead by example and uphold Company Shop Group values at all times
• Ability to build and maintain effective working relationships
• Ability to effectively plan and organise workloads
• Able to work to strict deadlines
• A want and desire to develop and progress within your role
• A commitment to your own personal development and continued learning
• To be flexible and adaptable to support the needs of the business
• Proven record of experience in a retail environment whilst managing a team
• Solid interpersonal skills with an ability to communicate with members and colleagues and anticipate and rectify potential problems
• Ability to work well under pressure whilst maintaining a can-do, helpful attitude in line with Company Shop Group ethos
• Ability to effectively plan, organise and manage own workload
• Excellent time management/organisational skills and ability to work to strict deadlines
• Service focused mindset for both internal and external customers
• Solution focused mindset bringing solutions and opportunities
What\’s in it for you:
- Free membership to Company Shop for you and 10 x nominees
- Annual Flu Injections, high street & leisure vouchers, and on-site Parking
- Free Tea & Coffee, and Free Fruit Friday
- Employee Assistance Programme – Grocery Aid
- Eligible for Costco membership, Cycle 2 Work, and UK Fuel card discounts
- Contributory pension scheme with death in service benefit
Join us on the journey:Don\’t miss this opportunity to be a part of something extraordinary. Apply now and join us to create a better world for people and the planet.
Apply now and be part of a business that\’s making a real difference.
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Retail Shop Manager employer: Company Shop Group
Contact Detail:
Company Shop Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Shop Manager
✨Tip Number 1
Familiarise yourself with Company Shop Group's values and mission. Understanding their commitment to reducing waste and supporting communities will help you align your answers during interviews and demonstrate your passion for their cause.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've motivated a team in previous roles. Highlight specific instances where you improved team performance or customer service, as this is crucial for the Shop Manager position.
✨Tip Number 3
Research common challenges faced in retail management, especially in a dynamic environment like Company Shop. Being able to discuss potential solutions or improvements during your interview will set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Company Shop Group if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying and interviewing.
We think you need these skills to ace Retail Shop Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Retail Shop Manager. Highlight your experience in managing teams and delivering excellent customer service in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your leadership abilities, retail experience, and any relevant achievements that demonstrate your capability to meet the company's standards.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your commitment to customer service. Mention specific examples of how you've motivated teams and improved store performance in previous roles.
Showcase Your Values: In your application, express how your personal values align with those of Company Shop Group. Discuss your commitment to sustainability and community impact, as these are key aspects of their mission.
How to prepare for a job interview at Company Shop Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples from your past experiences where you went above and beyond to meet customer needs, as this aligns perfectly with the company's focus on putting customers at the heart of everything.
✨Demonstrate Leadership Skills
As a Shop Manager, you'll be leading a team. Prepare to discuss your leadership style and provide examples of how you've motivated and developed team members in previous roles. Highlight any experience you have in managing a retail team and achieving performance targets.
✨Emphasise Your Problem-Solving Abilities
The role requires a solution-focused mindset. Be ready to discuss challenges you've faced in a retail environment and how you successfully resolved them. This will showcase your ability to think on your feet and maintain a positive attitude under pressure.
✨Understand Company Values and Culture
Familiarise yourself with Company Shop Group's values and mission. During the interview, reference how your personal values align with theirs, especially regarding sustainability and community impact. This shows that you're not just looking for a job, but are genuinely interested in contributing to their goals.
