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- Tasks: Assist the Store Manager in daily operations and lead the team to deliver excellent customer service.
- Company: Join Company Shop Group, the UK's largest redistributor of surplus food and household products.
- Benefits: Enjoy competitive salary, free membership, vouchers, and a subsidised canteen with free snacks!
- Why this job: Be part of a mission-driven company making a positive social impact while developing your leadership skills.
- Qualifications: Previous retail management experience and strong communication skills are essential.
- Other info: Night shifts available; flexible working environment with a focus on diversity and inclusion.
The predicted salary is between 30000 - 40000 £ per year.
About The Role
The role of Retail Assistant Manager is to assist the Store Manager in all areas of daily business operations, including leading the team to deliver the store standards, key performance indicators and an excellent level of customer service to our members within a dynamic retail environment.
About Us
Company Shop Group (CSG), part of Biffa, is the largest commercial redistributor of surplus food and household products in the UK. We enable some of the biggest retailers, manufacturers, food service and logistics providers to unlock value from surplus stock, which may have otherwise gone to waste. The surplus we handle is redistributed through our Company Shop stores and our award-winning social enterprise Community Shop where we build stronger individuals and more confident communities. Working with our partners, we deliver an incredible impact and we\’re proud to be a good business doing good. We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you\’ll find us championing diversity and equality at every turn.
Hours: 40 hours NIGHT SHIFT (5 nights out of 7 rota basis) between the hours of 9:00pm to 7:00am Monday-Saturday.
Location: Company Shop, Wentworth Park Industrial Estate Wentworth Way, Barnsley S75 3DH
Salary: £36\’141 per annum
Accountabilities And Responsibilities
- Supporting the Store Manager with the day-to-day service to colleagues, members and other stakeholders.
- Ensuring that you and all members of your team adhere to all Company Shop Group policies and procedures.
- Ensure that all Food Safety and Health, Safety & Environmental policies and practices are upheld, whilst proactively encouraging your team to promote a culture of good HSE practice including the reporting of any near misses and accidents.
- Ensuring that all trading standards rules and regulations, merchandising guidelines and brand security measures are upheld.
- Always delivering a proficient level of customer service to all our members.
- Working closely with the Store Manager to deliver retail excellence in achieving green audits, sales budgets, KPI\’s, local engagement plans and productivity model.
- Drive change and continuous improvement by constantly looking for operational improvements, sharing knowledge and leading by example.
- Delivering the day-to-day retail activity including but not limited to membership, replenishment, deliveries, waste management, markdowns, cash office, hygiene/housekeeping and product recalls across all areas of the store including services, chill, ambient, non-food, produce, frozen, warehouse and colleague and external areas.
- Managing financial transactions correctly, assisting members through the checkout, processing all payments correctly including cash, card, contactless and refunds.
- Being responsible for opening and closing the store, ensuring the store is ready for trading.
- Supporting the Store Manager by acting as Duty Manager as and when required.
- Management of colleagues, to include:
- Rota/Payroll Management
- Regular 121\’s, documenting discussions and follow up actions/feedback annual reviews
- Absence monitoring and management
- Disciplinary and grievance issues in accordance with Company Shop policies
- Recruitment and onboarding of new colleague.
- Engaging your team both within your department and within other departments to support cross functional and positive working relationships.
- Regular team briefings/huddles, striving to create a team environment through effective communication, motivation, inclusion and equality.
- Leading and developing members of your team to deliver performance against plan and ensuring they deliver the tasks they are accountable for.
- Supporting, developing and coaching all members of your team using development and succession planning tools.
- Keeping up to date with information relevant to your department, cascading accordingly to your team.
- Carrying out such other reasonable tasks as might be required by the Company from time to time.
Requirements
Knowledge, Skills and Experience:
- Proven record of management in a retail environment whilst managing a team of colleagues.
- Solid interactive skills with an ability to communicate with members and colleagues and anticipate and rectify potential problems.
- Lead by example and always uphold Company Shop Group values.
- Ability to build and maintain effective working relationships.
- To be flexible and adaptable to support the needs of the business.
- Ability to work well under pressure whilst maintaining a can-do, helpful attitude in line with Company Shop Group ethos.
- Strong operational and technical knowledge of your departmental area.
- Ability to effectively plan, organise and manage own workload.
- Excellent time management/organisational skills and ability to work to strict deadlines.
- Service focused mindset for both internal and external customers.
- Solution focused mindset bringing solutions and opportunities.
- Basic mathematical and cash handling skills.
- Food Safety – Level 1.
Other Duties That You May Be Required To Undertake
- Operation of MHE.
- Carrying out First Aid and/or Emergency Response Marshalling.
- Food Safety – Level 2.
- Supporting and helping other Company Shop Stores or Colleague Shops across the United Kingdom.
Benefits
What\’s in it for you:
- Competitive salary with details available upon application
- Free membership to Company Shop for you and 10 x nominees
- Annual Flu Injections, high street & leisure vouchers, and on-site Parking
- Subsidised staff Canteen, Free Tea & Coffee, and Free Fruit Friday!
- Employee Assistance Programme – Grocery Aid
- Eligible for Costco membership, Cycle 2 Work, and UK Fuel card discounts
- Contributory pension scheme with death in service benefit.
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Retail Assistant Manager employer: Company Shop Group
Contact Detail:
Company Shop Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant Manager
✨Tip Number 1
Familiarise yourself with Company Shop Group's values and mission. Understanding their commitment to reducing food waste and supporting communities will help you align your answers during interviews and demonstrate your passion for their cause.
✨Tip Number 2
Highlight your experience in managing teams within a retail environment. Be prepared to discuss specific examples of how you've led a team to achieve sales targets or improve customer service, as this is crucial for the Retail Assistant Manager role.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of challenges you've faced in previous roles and how you overcame them. This will demonstrate your ability to handle the dynamic nature of retail operations effectively.
✨Tip Number 4
Network with current or former employees of Company Shop Group if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Retail Assistant Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management and customer service. Use specific examples that demonstrate your ability to lead a team and achieve performance targets.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the company. Mention how your values align with Company Shop Group's mission of reducing waste and supporting communities.
Showcase Leadership Skills: In your application, emphasise your leadership experience. Provide examples of how you've successfully managed teams, handled conflicts, and driven operational improvements in previous roles.
Highlight Customer Service Excellence: Demonstrate your commitment to customer service by sharing specific instances where you went above and beyond to ensure customer satisfaction. This is crucial for a role focused on delivering excellent service.
How to prepare for a job interview at Company Shop Group
✨Showcase Your Leadership Skills
As a Retail Assistant Manager, you'll be expected to lead a team. Be prepared to discuss your previous management experiences and how you've successfully motivated and developed your team members in the past.
✨Demonstrate Customer Service Excellence
Customer service is key in this role. Share specific examples of how you've gone above and beyond to ensure customer satisfaction, and be ready to explain how you would handle difficult situations with customers.
✨Understand Company Values
Company Shop Group prides itself on its values and commitment to reducing waste. Familiarise yourself with their mission and values, and be ready to discuss how your personal values align with theirs during the interview.
✨Prepare for Operational Questions
Expect questions about retail operations, such as managing stock levels, cash handling, and health and safety practices. Brush up on your knowledge of these areas and be ready to provide examples of how you've successfully managed them in previous roles.
