At a Glance
- Tasks: Lead a team to deliver exceptional service and maintain high store standards.
- Company: Join Company Shop Group, the UK's largest surplus food redistributor.
- Benefits: Enjoy free membership, health perks, and a contributory pension scheme.
- Other info: Flexible shifts with opportunities for personal growth and community impact.
- Why this job: Make a real impact while working in a supportive and dynamic environment.
- Qualifications: Retail experience and strong leadership skills are essential.
The predicted salary is between 22800 - 34200 £ per year.
About us
Company Shop Group is the largest commercial redistributor of surplus food and household products in the UK, enabling some of the biggest retailers, manufacturers, food service and logistics providers to unlock value from surplus stock, which may have otherwise gone to waste. The surplus we handle is redistributed through our Company Shop stores and our award‑winning social enterprise Community Shop where we build stronger individuals and more confident communities. Working with our partners, we deliver an incredible impact and we’re proud to be a good business doing good.
About the role
We consistently deliver great member service by truly putting our members at the heart of what we do, focusing on the store standards. The Shift Lead is responsible for the effective day‑to‑day running of the store on shift, leading colleagues to deliver strong operational performance, high standards and a positive member experience. The role focuses on execution, shift leadership and supporting delivery of store plans. Our stores are successful when we are all in it together and deliver a great experience for our members, by doing the right thing you will make a difference.
- Leadership & People
- Lead colleagues on shift, setting clear expectations and role modelling Company Shop Group behaviours.
- Coach and support colleagues in the moment to deliver required standards and performance.
- Support absence management and people processes in line with Company procedures.
- Escalate people or performance issues appropriately to the Assistant Store Manager or Store Manager.
- Operational Delivery
- Take responsibility for store performance during allocated shifts, including opening and closing the store.
- Ensure the store is fully prepared for trade and operates efficiently throughout the day.
- Deliver daily retail activities including replenishment, deliveries, waste, markdowns, cash office, hygiene and housekeeping.
- Maintain high operational standards across all areas of the store.
- Member Experience
- Deliver a consistently high level of customer service to all members.
- Resolve member queries and issues effectively, escalating where required.
- Compliance & Safety
- Ensure Company Shop Group policies, food safety and health & safety standards are followed on shift.
- Promote safe working practices and encourage reporting of near misses, observations and accidents.
- Collaboration
- Work collaboratively with other Shift Leads to ensure full shift and operational coverage.
- Support the Assistant Store Manager and Store Manager with the delivery of store objectives.
Qualifications
- Sound knowledge of day‑to‑day retail operations and the ability to maintain high store standards during trading and non‑trading hours.
- An understanding of key commercial KPIs, with the ability to support delivery of performance targets on shift.
- Demonstrated ability to lead and motivate colleagues in a fast‑paced retail environment.
- Clear and confident communicator, able to coach colleagues and provide constructive feedback in the moment.
- Good commercial awareness, with the ability to identify issues and improvement opportunities and upscale appropriately.
- Strong member focus, committed to delivering a positive and consistent member experience.
- Well organised and adaptable, able to prioritise effectively and respond to changing operational demands.
- Previous experience in a supervisory or team leader role within a retail environment.
- Experience of opening and closing a store and overseeing daily operational activities.
- Experience of handling cash, processing refunds and working in line with company policies and procedures.
- Food Safety Level 1 qualification, or willingness to obtain as part of the role.
Location
Company Shop, 7 Princewood Rd, Corby NN17 4AP
Annual Salary
£28,500 pro rata
Shifts / Hours
20 hours per week, over Monday to Sunday, 6:00am and 11pm (A degree of flexibility is required)
What’s in it for you
- Free membership to Company Shop for you and 10 x nominees
- Annual Flu Injections, high street & leisure vouchers, and on‑site Parking
- Free Tea & Coffee, and Free Fruit Friday
- Employee Assistance Programme – Grocery Aid
- Eligible for Costco membership, Cycle 2 Work, and UK Fuel card discounts
- Contributory pension scheme with death in service benefit
Join us on the journey
Don’t miss this opportunity to be a part of something extraordinary. Apply now and join us to create a better world for people and the planet. Be part of a business that’s making a real difference.
Retail Shift Lead in Corby employer: Company Shop Group
Company Shop Group is an exceptional employer, offering a dynamic work environment in Darton, Barnsley, where you can make a meaningful impact by managing operations that reduce food waste and support local communities. With a strong focus on employee development, competitive benefits like free membership to Company Shop, and a culture that values teamwork and continuous improvement, you'll find ample opportunities for personal and professional growth while contributing to a good business doing good.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Shift Lead in Corby
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Company Shop Group, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Company Shop Group!
We think you need these skills to ace Retail Shift Lead in Corby
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Company Shop Group, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Company Shop Group and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Company Shop Group that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Company Shop Group
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
