At a Glance
- Tasks: Lead a team in delivering exceptional shopping experiences at our Community Shop.
- Company: Join Company Shop Group, the UK's largest redistributor of surplus food and products.
- Benefits: Enjoy free membership, discounts, and a contributory pension scheme.
- Other info: Flexible hours with opportunities for personal development and career growth.
- Why this job: Be part of a mission-driven team making a real difference in communities.
- Qualifications: Leadership skills and a passion for customer service; retail experience is a plus.
The predicted salary is between 13.5 - 13.5 £ per hour.
Join Our Team as a Team Leader based at our Community Shop in Beechwood. We are looking for hard working individuals that are enthusiastic and enjoy a challenge. Someone who enjoys meeting people and puts our members at the heart of everything we do, ensuring that each and every one of our members gets the shopping experience they deserve. In this role, you will work as part of a team within a busy, retail environment. Previous retail experience may be useful, however full training will be provided.
About us: Company Shop Group (CSG), part of Biffa, is the largest commercial redistributor of surplus food and household products in the UK. We enable some of the biggest retailers, manufacturers, food service and logistics providers to unlock value from surplus stock, which may have otherwise gone to waste. The surplus we handle is redistributed through our Company Shop stores and our award-winning social enterprise Community Shop where we build stronger individuals and more confident communities. Working with our partners, we deliver an incredible impact and we're proud to be a good business doing good. We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you’ll find us championing diversity and equality at every turn.
Details of location and shift pattern:
- Location: Community Shop Beechwood, Manor House, Beechwood Drive, Beechwood, Wirral, CH43 7ZU
- Hours: 20 hour contract per week working 5 out of 6 days on a rota basis. The hours of work are between 7.30am and 5pm Monday to Friday and 7.30am and 3pm Saturday. Please note: the successful candidate will be required to be flexible with their working hours.
- Rate of pay: £13.50 per hour, paid on a 4 weekly basis.
Requirements:
- Reporting into the Team Manager, you will be responsible for ensuring the team are motivated to deliver the day to day delivery of the department.
- Effectively communicate with and co-ordinate the team of departmental colleagues to consistently deliver an excellent department.
- Ensure standards remain high and continually look for ways to improve.
- Ensure that all Health, Safety & Environmental policies and practices are upheld, whilst proactively encouraging your team to promote a culture of good HSE practice.
- Continuously review waste within your department and seek solutions to reduce wastage where possible.
- Support and assist the Team Manager with daily huddles, ensuring all tasks set are completed efficiently by team members.
- Development plans of colleagues, by making recommendations and coaching rising stars.
- Creating an engaging department where colleagues are trusted by our members and are aware that they are at the heart of everything we do.
- Ensuring our colleagues uphold our culture and deliver an exceptional member experience.
- Any additional departmental tasks as and when required.
Skills of a Team Leader:
- Lead by example and uphold Company Shop Group values at all times.
- Ability to build and maintain effective working relationships.
- Ability to effectively plan and organise workloads.
- Able to work to strict deadlines.
- A want and desire to develop and progress within your role.
- A commitment to your own personal development and continued learning.
- To be flexible and adaptable to support the needs of the business.
Benefits:
- Free membership to Company Shop for you and 10 x nominees.
- 10% colleague discount card.
- Annual Flu Injections, high street & leisure vouchers, and on-site Parking.
- Free Tea & Coffee, and Free Fruit Friday.
- Employee Assistance Programme – Grocery Aid.
- Eligible for Costco membership and Cycle 2 Work.
- Contributory pension scheme with death in service benefit.
Join us on the journey: Don't miss this opportunity to be a part of something extraordinary. Apply now and join us to create a better world for people and the planet.
Retail Team Leader in Beechwood employer: Company Shop Group
Company Shop Group is an exceptional employer, offering a dynamic work environment at the Tankersley site where teamwork and innovation thrive. With a strong focus on employee growth, we provide comprehensive training and development opportunities, alongside competitive benefits including enhanced pay for night shifts. Join us to be part of a culture that values integrity and excellence in stock management, ensuring your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Team Leader in Beechwood
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Company Shop Group, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Company Shop Group!
We think you need these skills to ace Retail Team Leader in Beechwood
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Company Shop Group, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Company Shop Group and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Company Shop Group that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Company Shop Group
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
