At a Glance
- Tasks: Lead catering operations, ensuring exceptional service and a vibrant atmosphere.
- Company: Join Company of Cooks, a leader in food and hospitality at iconic UK venues.
- Benefits: Enjoy personal development, free parking, holiday allowance, and health support.
- Other info: Diverse and inclusive workplace with great career advancement opportunities.
- Why this job: Be part of a passionate team that brings cultural spaces to life through food.
- Qualifications: Experience in catering and strong leadership skills are essential.
The predicted salary is between 14 - 14 £ per hour.
We are Company of Cooks, and we believe brilliant food and drink start with brilliant people. For over 25 years, we’ve been part of some of the UK’s most loved cultural destinations, from historic palaces and botanical gardens to buzzing galleries and performance spaces, running the cafés, restaurants, bars and events that bring these incredible places to life. Our values - Craft, Creativity and Community - guide everything we do. They shape how we work together, how we support our partners, and how we make each guest feel welcome. If you care about food, people and doing things properly, you’ll feel right at home here.
Wherever we are, we do more than serve. We bring places to life through food, service and creativity and we’re looking for a Catering Supervisor to join our team in Victoria Gate Cafe at Kew Gardens.
Location: Kew Gardens, Richmond, TW9 3AB
Rate of Pay: £14.00 per hour
Shift Pattern: 0 hour contract, Pre rotated rota
Key Responsibilities:
- Lead and supervise catering operations during service, ensuring exceptional customer experiences and high standards at all times.
- Motivate, support, and coach team members to deliver efficient, friendly, and professional service.
- Conduct pre-service briefings and communicate daily priorities, promotions, and operational updates.
- Monitor service quality, resolve customer queries or complaints, and escalate issues where required.
- Ensure all catering areas are fully stocked, clean, presentable, and service-ready.
- Drive sales through effective product knowledge, customer engagement, and upselling opportunities.
- Maintain strong communication between front and back of house teams to ensure smooth service delivery.
- Support stock control, minimise waste, and assist with achieving financial targets.
- Ensure full compliance with food safety, health & safety, and company procedures.
- Complete operational checks, cleaning schedules, and compliance records to maintain audit-ready standards.
- Act as a role model, promoting a positive team culture and delivering memorable visitor experiences at Kew Gardens.
What's in it for you?
- Personal Development and Training opportunities
- Life assurance scheme
- Free parking onsite
- Pension scheme
- Holiday allowance
- A great wellbeing strategy - including access to our Employee Assistance Programme, salary finance
- Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
- Family friendly support
- A holiday purchase scheme
- Regular social events and communication with our leaders
- Volunteering days
- Recognition schemes and people award
- Long service awards
- Access to some great high street discount vouchers
Company of Cooks officially formed part of CH&CO Catering Group Ltd in 2020. A Honest Approach, A Passionate Team, Quietly Confident.
#CompanyofCooksCH&CO, a part of Compass Group UK&I, is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Catering Supervisor in Richmond employer: Company of Cooks
Company of Cooks is an exceptional employer, offering a vibrant work culture that prioritises personal development and well-being. Located in the heart of London, employees benefit from working in a prestigious venue while enjoying competitive salaries and unique opportunities for growth within the high-end hospitality sector. Join a talented team dedicated to delivering outstanding service and building lasting client relationships in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Catering Supervisor in Richmond
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Company of Cooks. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Company of Cooks
Don't be shy about reaching out to Company of Cooks directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Catering Supervisor in Richmond
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Company of Cooks and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Company of Cooks
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
