At a Glance
- Tasks: Lead the restaurant team, ensuring top-notch service and customer satisfaction.
- Company: Join Company of Cooks at The Guinness Open Gate Brewery in Covent Garden.
- Benefits: Enjoy competitive pay, personal development, and a great wellbeing strategy.
- Other info: Opportunities for training, social events, and career growth await you!
- Why this job: Be part of a vibrant team and make a real impact on customer experiences.
- Qualifications: Experience in hospitality and strong leadership skills are essential.
The predicted salary is between 40000 - 40000 £ per year.
Company of Cooks is seeking a Restaurant Supervisor in London.
Location: The Guinness Open Gate Brewery, Covent Garden, 1 Mercer Walk, London, WC2H 9FA
Rate of Pay: £40,000 per annum
Working Pattern: 40 hours per week, 5 over 7
Key Responsibilities and Accountabilities
- Coordinate the entire operation of the restaurant during scheduled shifts.
- Meet and greet customers and be a presence in the restaurant.
- Oversee the Opentable booking system to ensure maximum use of tables.
- Advise customers on menu, describing food choices and food style and making suggestions for wine choice including beer and drinks pairing.
- Ensure that the client expectations of food and food service are consistently delivered in line with the CH&CO brand.
- Brief all staff regarding food and service standards to ensure that all services provided are of the highest standards.
- Continually monitor the service and food provided in the restaurant, give feedback to the chefs/service team and ensure the food and service is of the highest quality.
- Check stock levels and order supplies.
- Assist in any area of the restaurant when circumstances dictate.
- Be PCI compliant, logging PDQ’s and following company processes.
Relationship Management and Customer Service
- Act as the first point of reference for all customer comments and concerns and take any necessary action.
- Where necessary respond to customer complaints and provide service recovery and follow through.
- Actively gain customer feedback and use the information to improve the food and service offering.
Finance
- Work with the Restaurant Manager to ensure the restaurant achieves financial targets.
- Understand and interpret the relevant financial control systems.
- Prepare any necessary reports at the end of each week outlining staff control, food control and sales.
Managing/Developing a Team
- Organise and supervise the shifts of waiting and cleaning staff.
- Ensure all staff carry out tasks in accordance with company health, hygiene, quality and safety standards as set out in the appropriate CH&CO manual.
- Provide induction, initial skills and on the job training for all Front of House staff to ensure the service is delivered in line with client expectations and CH&CO standards.
- Manage and report staff absence, timekeeping, sickness as necessary and provide the information to the relevant department in CH&CO.
- Provide feedback and coaching to any member of staff ensuring that all team members are aware of CH&CO standards and requirements and carry out their jobs to the best of their ability in a timely and efficient manner.
Sales
- Work with the Restaurant Manager to maximise sales at the restaurant.
- Maximise sales at the restaurant through effective up selling and marketing promotions.
- Represent the relevant site as necessary at meetings within CH&CO.
Health & Safety
- Keep up to date with all COSHH and HACCP procedures and methods.
- Ensure that all employees adhere to the uniform standards.
- Report any equipment and/or building fabric faults and any hygiene, health and safety hazard to the relevant parties on site and in CH&CO.
Occasional Responsibilities
- Take responsibility for personal development looking for opportunities to expand knowledge of industry trends in food and food service, leadership and management practices.
- Attend training courses and CH&CO meetings when necessary.
What's in it for you?
- Personal Development and Training opportunities.
- Life assurance scheme.
- Pension scheme.
- Holiday allowance.
- Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion, Eye care.
- A great wellbeing strategy - including access to our Employee Assistance Programme, salary finance.
- Family friendly support.
- Regular social events and communication with our leaders.
- A holiday purchase scheme.
- Volunteering days.
- Professional subscriptions.
- Recognition schemes and people awards.
- Long service awards.
- Access to some great high street discount vouchers.
Restaurant Supervisor employer: Company of Cooks
Company of Cooks is an exceptional employer, offering a vibrant work culture at The Guinness Open Gate Brewery in Covent Garden, London. With a strong focus on personal development and training opportunities, employees benefit from a comprehensive wellbeing strategy, including access to healthcare support and regular social events, making it a rewarding place to grow your career in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Company of Cooks. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Company of Cooks
Don't be shy about reaching out to Company of Cooks directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Restaurant Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Company of Cooks and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Company of Cooks
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
