Deputy General Manager: Lead Hospitality & Guest Experience in London

Deputy General Manager: Lead Hospitality & Guest Experience in London

London Full-Time 31500 - 38500 £ / year (est.) No working from home possible
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At a Glance

  • Tasks: Lead front-of-house teams and ensure top-notch guest experiences.
  • Company: Company of Cooks, a vibrant hospitality leader in London.
  • Benefits: Competitive salary, dynamic work environment, and growth opportunities.
  • Other info: Join a passionate team dedicated to exceptional service.
  • Why this job: Make a real difference in guest satisfaction and team success.
  • Qualifications: Experience in hospitality management and strong leadership skills.

The predicted salary is between 31500 - 38500 £ per year.

Company of Cooks in London is seeking a Deputy General Manager to lead front-of-house teams, uphold service standards, and drive guest satisfaction across our site.

You will supervise, coach, and collaborate with kitchen, logistics, and HRP partners to ensure smooth operations.

The role requires staying on top of health and safety protocols, delivering training, and acting as a hands-on presence on the floor.

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Deputy General Manager: Lead Hospitality & Guest Experience in London employer: Company of Cooks

At Company of Cooks, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values Craft, Creativity, and Community. Located in the heart of London, our team enjoys a range of benefits including personal development opportunities, a comprehensive wellbeing strategy, and regular social events, all while working in some of the UK's most beloved cultural venues. Join us as a Deputy General Manager and be part of a supportive environment where your contributions are recognised and celebrated.

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Contact Details:

Company of Cooks Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Deputy General Manager: Lead Hospitality & Guest Experience in London

Get a Taste of the Scene

Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!

Network at Food Festivals

Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!

Show Off Your Skills

Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Company of Cooks. It’s a fun way to stand out and demonstrate what you bring to the table!

Reach Out Directly to Company of Cooks

Don't be shy about reaching out to Company of Cooks directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!

We think you need these skills to ace Deputy General Manager: Lead Hospitality & Guest Experience in London

Communication Skills
Problem-Solving Skills
Leadership Skills
Time Management
Team Management
Attention to Detail
Adaptability

Some tips for your application 🫡

Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.

Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!

Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Company of Cooks and how your skills can contribute to our team's success. We're after that genuine connection!

Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!

How to prepare for a job interview at Company of Cooks

Show Your People Skills

In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!

Know Your Menu Inside Out

Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!

Demonstrate Your Team Spirit

Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'

Get Ready for a Practical Test

In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!