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- Tasks: Engage with customers to ensure satisfaction and drive software renewals.
- Company: Join a pioneering SpaceTech company revolutionizing deep space communication.
- Benefits: Enjoy hybrid work, private healthcare, gym discounts, and 25 days holiday.
- Why this job: Be part of a dynamic team in a fast-growing scale-up with ample career growth.
- Qualifications: 3-4 years in SaaS renewals, CRM experience, and strong communication skills required.
- Other info: Hybrid working model with 3 days in the office and 2 days remote.
The predicted salary is between 28000 - 36000 £ per year.
Permanent, fulltime, Hybrid – £35,000 – £45, 000 (£60,000 OTE)
I’m hiring a Customer Success Manager for a pioneering SpaceTech business developing deep space communication, support infrastructure and procedures to enhance life in Space. This London-based company is at the forefront of a technology revolution. You will join an existing, dynamic and rapidly expanding Renewals team within a thriving business. As a fast-growing scale-up, the company offers ample career growth and development opportunities for ambitious professionals. This role requires a proactive, customer-centric individual capable of driving customer retention, satisfaction, and growth.
The Role
- Schedule and conduct customer calls to deeply understand their needs, ensuring long-term success, retention and the efficient renewal of software licences.
- Maintain strong relationships with key decision-makers preferably with C-Suite, driving customer loyalty and growth and closing deals.
- Guide existing customers via phone and email, through the renewal process and offering additional products or services as needed ( upsell an cross-sell).
- Manage a pipeline of opportunities (70 – 150/ month), ensuring monthly team targets are met by effectively tracking, nurturing, and converting leads.
- Provide regular updates to senior management on progress, renewals, and potential risks.
- Work cross-functionally with sales, legal, operations, and other teams to resolve any customer challenges or obstacles during the renewal process.
- Act as a customer advocate internally, driving positive change within the company based on customer needs.
- Gather and analyse customer feedback, identifying trends and insights to inform product improvements and service enhancements.
- Ensure the CRM system (Salesforce or similar) is consistently updated with accurate customer data, sales activities, and notes, ensuring efficient reporting and forecasting.
Role Requirements:
- 3-4 years proven experience of creating pricing, quotes and closing software licensing renewals or subscription renewals ideally within a SaaS business.
- Working with a CRM – Salesforce preferred.
- Strong organisational skills as well as proficiency using MS Office products.
- A growth mindset focused on seeking out new skills.
- Strong written and verbal communication skills in English.
- Qualified to Degree level or equivalent.
- Desirable but not mandatory languages – French, German, Italian, Arabic and Mandarin
- Able to work 3 days in the office and 2 days at home – Hybrid working.
- Permanent Right to Work in the UK – sponsorship is unavailable for this role.
Benefits
- Bonus
- Private Healthcare.
- Private Dental.
- Pension.
- Life Insurance.
- 25 days holiday plus Bank Holidays.
- Perk Box – discounts on lifestyle and retail .
- Subsidised gym membership.
- Wellbeing days and your Birthday off.
- Continuous training and development.
If you\’re passionate about driving customer success and thrive in a dynamic, fast-growing environment, we\’d love to hear from you!
Company name (Withheld) | Customer Success Manager employer: Company name (Withheld)
Contact Detail:
Company name (Withheld) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Company name (Withheld) | Customer Success Manager
✨Tip Number 1
Familiarize yourself with the SpaceTech industry and the specific challenges it faces. Understanding the nuances of deep space communication and customer needs in this sector will help you stand out during conversations with potential employers.
✨Tip Number 2
Leverage your network to connect with current or former employees of the company. They can provide valuable insights into the company culture and expectations, which can be crucial for tailoring your approach.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven customer retention and satisfaction in previous roles. Highlighting measurable outcomes will demonstrate your capability to contribute to the company's growth.
✨Tip Number 4
Showcase your proficiency with CRM systems, particularly Salesforce. Being able to discuss your experience with tracking and managing customer relationships effectively will be a key asset in your discussions.
We think you need these skills to ace Company name (Withheld) | Customer Success Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities and requirements of the Customer Success Manager position. Tailor your application to highlight how your experience aligns with these aspects.
Highlight Relevant Experience: Emphasize your 3-4 years of experience in software licensing renewals or subscription renewals, particularly within a SaaS business. Provide specific examples of how you've successfully managed customer relationships and driven retention.
Showcase Communication Skills: Since strong written and verbal communication skills are essential for this role, ensure your application reflects your ability to communicate effectively. Use clear and concise language, and consider including examples of successful customer interactions.
Demonstrate a Growth Mindset: Mention any relevant training or development experiences that showcase your growth mindset. Highlight your willingness to learn new skills and adapt to a fast-paced environment, which is crucial for a role in a dynamic scale-up.
How to prepare for a job interview at Company name (Withheld)
✨Understand the SpaceTech Industry
Familiarize yourself with the basics of SpaceTech and the specific challenges it faces. This will help you demonstrate your interest in the company and its mission during the interview.
✨Showcase Your Customer-Centric Approach
Prepare examples from your previous experience where you successfully drove customer retention and satisfaction. Highlight how you maintained relationships with key decision-makers and resolved customer challenges.
✨Demonstrate Your CRM Proficiency
Be ready to discuss your experience with CRM systems, particularly Salesforce. Share specific instances where you effectively tracked and managed a pipeline of opportunities to meet targets.
✨Emphasize Your Growth Mindset
Express your eagerness to learn and adapt in a fast-growing environment. Discuss any new skills you've acquired recently and how they can contribute to your success in this role.
