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- Tasks: Join our Renewals team to drive customer satisfaction and retention in the SpaceTech industry.
- Company: Be part of a pioneering SpaceTech company revolutionizing deep space communication.
- Benefits: Enjoy hybrid work, private healthcare, gym discounts, and 25 days holiday plus your birthday off!
- Why this job: This role offers career growth in a dynamic environment with a focus on customer success.
- Qualifications: 3-4 years in software licensing renewals, CRM experience, and a degree or equivalent required.
- Other info: Hybrid working model: 3 days in the office, 2 days remote.
The predicted salary is between 28000 - 36000 £ per year.
Permanent, fulltime, Hybrid – £35,000 – £45, 000 (£60,000 OTE)
I’m hiring an Account Executive for a pioneering SpaceTech business developing deep space communication, support infrastructure and procedures to enhance life in Space. This London-based company is at the forefront of a technology revolution. You will join an existing, dynamic and rapidly expanding Renewals team within a thriving business. As a fast-growing scale-up, the company offers ample career growth and development opportunities for ambitious professionals. This role requires a proactive, customer-centric individual capable of driving customer retention, satisfaction, and growth.
The Role
- Schedule and conduct customer calls to deeply understand their needs, ensuring long-term success, retention and the efficient renewal of software licences.
- Maintain strong relationships with key decision-makers preferably with C-Suite, driving customer loyalty and growth and closing deals.
- Guide existing customers via phone and email, through the renewal process and offering additional products or services as needed ( upsell an cross-sell).
- Manage a pipeline of opportunities (70 – 150/ month), ensuring monthly team targets are met by effectively tracking, nurturing, and converting leads.
- Provide regular updates to senior management on progress, renewals, and potential risks.
- Work cross-functionally with sales, legal, operations, and other teams to resolve any customer challenges or obstacles during the renewal process.
- Act as a customer advocate internally, driving positive change within the company based on customer needs.
- Gather and analyse customer feedback, identifying trends and insights to inform product improvements and service enhancements.
- Ensure the CRM system (Salesforce or similar) is consistently updated with accurate customer data, sales activities, and notes, ensuring efficient reporting and forecasting.
Role Requirements:
- 3-4 years proven experience of creating pricing, quotes and closing software licensing renewals or subscription renewals ideally within a SaaS business – SpaceTech is highly desirable.
- Working with a CRM – Salesforce preferred.
- Strong organisational skills as well as proficiency using MS Office products.
- A growth mindset focused on seeking out new skills.
- Strong written and verbal communication skills in English.
- Qualified to Degree level or equivalent.
- Desirable but not mandatory languages – French, German, Italian, Arabic and Mandarin
- Able to work 3 days in the office and 2 days at home – Hybrid working.
- Permanent Right to Work in the UK – sponsorship is unavailable for this role.
Benefits
- Bonus
- Private Healthcare.
- Private Dental.
- Pension.
- Life Insurance.
- 25 days holiday plus Bank Holidays.
- Perk Box – discounts on lifestyle and retail .
- Subsidised gym membership.
- Wellbeing days and your Birthday off.
- Continuous training and development.
If you\’re passionate about driving customer success and thrive in a dynamic, fast-growing environment, we\’d love to hear from you!
Company name (Withheld) | Account Executive employer: Company name (Withheld)
Contact Detail:
Company name (Withheld) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Company name (Withheld) | Account Executive
✨Tip Number 1
Familiarize yourself with the SpaceTech industry and its specific challenges. Understanding the nuances of deep space communication and the needs of potential clients will help you stand out during interviews.
✨Tip Number 2
Leverage your existing network to connect with professionals in the SpaceTech sector. Engaging with current employees or industry experts can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your experience with CRM systems, particularly Salesforce. Be ready to share specific examples of how you've used these tools to manage customer relationships and drive renewals.
✨Tip Number 4
Showcase your customer-centric approach by preparing case studies or examples where you've successfully driven customer retention and satisfaction. This will demonstrate your proactive mindset and ability to add value.
We think you need these skills to ace Company name (Withheld) | Account Executive
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities and requirements. Tailor your application to highlight how your experience aligns with the role of an Account Executive in a SpaceTech environment.
Highlight Relevant Experience: Emphasize your 3-4 years of experience in software licensing renewals or subscription renewals, particularly within a SaaS business. Use specific examples to demonstrate your success in driving customer retention and satisfaction.
Showcase Communication Skills: Since strong written and verbal communication skills are essential for this role, ensure your application reflects your ability to communicate effectively. Consider including examples of how you've successfully interacted with C-Suite decision-makers.
Demonstrate a Growth Mindset: Convey your growth mindset by mentioning any new skills you have sought out or developed. This could include training, certifications, or experiences that showcase your proactive approach to personal and professional development.
How to prepare for a job interview at Company name (Withheld)
✨Understand the SpaceTech Landscape
Familiarize yourself with the latest trends and technologies in the SpaceTech industry. Being able to discuss how your skills can contribute to advancements in deep space communication will impress the interviewers.
✨Showcase Your Customer-Centric Approach
Prepare examples from your previous experience that highlight your ability to drive customer retention and satisfaction. Discuss specific strategies you've used to maintain strong relationships with key decision-makers.
✨Demonstrate Your CRM Proficiency
Since experience with Salesforce is preferred, be ready to discuss how you've utilized CRM systems in past roles. Highlight your organizational skills and how you track and manage a pipeline of opportunities effectively.
✨Exhibit a Growth Mindset
Share instances where you've sought out new skills or adapted to changes in a fast-paced environment. This will show that you're not only capable but also eager to grow within the company.
