Company in Derby is seeking a Customer Service Advisor to be the first point of contact for customers via phone, email and internal systems. You will handle enquiries, track deliveries and provide accurate product and service information while promoting the brand and identifying opportunities to upgrade or cross-sell.
You will resolve queries quickly with a focus on first-time resolution, manage objections professionally and maintain strong customer confidence throughout every interaction.
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Customer Experience Advisor — First-Contact & Upsell employer: Company in Derby
East Midlands Airport is an excellent employer, offering a dynamic and supportive work environment where team collaboration is key. With free training and certification for Cargo Operatives, employees have the opportunity to grow their skills while contributing to a vital sector of the economy. The airport's commitment to safety and employee well-being makes it a rewarding place to build a career in the aviation industry.
