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For Companies At a Glance
- Tasks: Join our team to develop and enhance the ServiceNow platform, driving automation and improving user experience.
- Company: Be part of Companies House, a forward-thinking organisation with a focus on digital services.
- Benefits: Enjoy flexible working, 30 days annual leave, and a generous pension scheme.
- Why this job: Make a real impact in a dynamic environment while advancing your career in tech.
- Qualifications: Experience as a ServiceNow Developer and strong communication skills are essential.
- Other info: Hybrid working model with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Senior Specialist Infrastructure Engineer (ServiceNow Developer)
Are you highly motivated, customer-focused, and interested in digital services?
Then come and join our transformative digital services!
Were looking for an experiencedSenior ServiceNow Developerto join our team and play a key role in the development, support, and enhancement of our ServiceNow platform. This role focuses on delivering robust ITSM and ITOM solutions, driving automation, supporting platform upgrades, and improving the user experience through the Service Portal.
Companies House offers a flexible and welcoming culture that promotes a healthy work life balance as well as a proactive approach to wellbeing that allows us to be our best at work. We recognise that people are the key to our success so offer a fantastic benefits package including flexible working with no core hours, 30 days annual leave, 8 bank holidays and 1 privilege day as well as enrolment into the Civil Service Pension scheme with a contribution rate averaging 28%.
Please note:
- Companies House cannot offer Visa sponsorship to candidates through this campaign.
- Occasional overtime and out of hours working, may be required. Applicant must be flexible in their working pattern, to maintain cover of the Live service.
- Security Clearance is an essential requirement. You must have been in the UK for at least 3 of the last 5 years to meet the minimum residency requirement. No adjustments or exceptions can be made to this criterion. Please see 'Things you need to know' section below for more information.
Job description
Reporting to the Lead Specialist Infrastructure Engineer, youll support and enhance the ServiceNow platform within the Technical Support Team.
As aSenior Specialist Infrastructure Engineer (ServiceNow Developer)you will:
- Be involved in incident resolution, bug fixes, process creation, and user training
- Design, develop, and maintain ServiceNow applications and modules
- Configure and enhance ITSM and ITOM features to meet business needs
- Support and enhance the ServiceNow Service Portal, ensuring usability, accessibility, and performance
- Automate workflows and improve service delivery using ServiceNow capabilities
- Develop and maintain custom scripts using JavaScript, GlideScript, Business Rules, UI Policies, and Work Flow
- Support platform upgrades, ensuring compatibility and performance across modules
- Integrate ServiceNow with external systems via REST/SOAP APIs
- Troubleshoot issues and provide technical support across the platform
- Collaborate with business and IT teams to gather requirements and deliver scalable solutions
- Continual review of the effectiveness and efficiency of existing ITIL and IT processes
- Provisioning of Knowledge Base solutions, Event Dashboards, Reports, and Analytics to Business and IT users
- Customer interaction and office-wide communications
Where will you be working?
You will be aligned to our Cardiff office, where you will be expected to attend on a regular basis. We are currently using a hybrid approach to the way we work which provides opportunities for you to be adaptable in the way you work so that you can achieve a healthy balance between your work and home life. The degree of choice you have will depend on your role and your day-to-day work activities. Your manager will agree regular patterns of attendance with you, however you may be required to make yourself available to attend the office more frequently when required to meet business needs.
Person specification
The following experience and skills will be assessed at sift and interview.Were looking for a Senior Specialist Infrastructure Engineer who is:
- Adaptable and calm under pressure, able to manage shifting priorities
- Quick to learn, with a proactive approach to upgrades and new features
- Works well independently and in teams, using initiative and strong people skills
- Collaborative and confident in presenting new features and promoting services
- Clear communicator, engaging with both technical and non-technical audiences
- Customer-focused, delivering inclusive training for all skill levels
The successful candidate will have:
- Proven experience as a ServiceNow Developer, or similar, in enterprise environments
- Solid understanding of ITSM and ITOM modules and best practices
- Ability to work independently and collaboratively in a fast-paced environment
- Excellent communication and stakeholder engagement skills
- Strong proficiency in ServiceNow, or similar, scripting and configuration
- Hands-on experience with platform upgrades and release management
- Experience supporting and customising a Service Portal
While we are interested in candidates transferrable skills and experience, please let us know if you have any of the following:
- ITIL4 Certification
- ServiceNow certifications (e.g., CSA/Admin Foundation, ITSM, ITOM)
- Familiarity with Agile development and DevOps practices
- Understanding of GDS (Government Digital Service) standards
- Knowledge of WCAG (Web Content Accessibility Guidelines) and accessibility best practices
Behaviours
We'll assess you against these behaviours during the selection process:
- Changing and Improving
- Managing a Quality Service
- Delivering at Pace
Technical skills
We'll assess you against these technical skills during the selection process:
- Experience as a ServiceNow Developer, or similar, in enterprise environments
- Understanding of ITSM and ITOM modules and best practices
Benefits
Alongside your salary of £40,398, Companies House contributes £11,703 towards you being a member of the Civil Service Defined Benefit Pension scheme.Find out what benefits a Civil Service Pension provides.
We believe that our success is driven by the well-being and satisfaction of our team members at all levels of the organisation. At Companies House were committed to providing a comprehensive benefits package that goes beyond the ordinary, ensuring your career journey with us is not only fulfilling, but also rewarding. We pride ourselves on offering a quality work-life balance with our employee wellbeing being central to our working practices.
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Senior Specialist Infrastructure Engineer employer: Companies House
Contact Detail:
Companies House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Specialist Infrastructure Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at Companies House on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for the interview process. This insider info can give you a leg up!
✨Tip Number 2
Prepare for the interview by brushing up on your ServiceNow skills. Make sure you can talk confidently about ITSM and ITOM modules, and be ready to showcase your experience with platform upgrades and custom scripts. We want to see your expertise shine!
✨Tip Number 3
Practice your communication skills! Since you'll be engaging with both technical and non-technical audiences, it’s crucial to convey your ideas clearly. Try explaining complex concepts in simple terms to a friend or family member.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Companies House. Let’s get you that interview!
We think you need these skills to ace Senior Specialist Infrastructure Engineer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with ServiceNow and ITSM/ITOM solutions. We want to see how your skills align with what we're looking for, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since this role involves engaging with both technical and non-technical audiences, it’s crucial to demonstrate your communication prowess. Use clear and concise language in your application to reflect your ability to convey complex ideas simply.
Highlight Your Problem-Solving Abilities: We’re keen on candidates who can tackle challenges head-on. Share examples of how you've resolved incidents or improved processes in your previous roles. This will show us that you’re proactive and adaptable under pressure.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values.
How to prepare for a job interview at Companies House
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow knowledge before the interview. Be ready to discuss your experience with ITSM and ITOM modules, as well as any custom scripts you've developed. Companies are looking for candidates who can demonstrate a solid understanding of the platform and its capabilities.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled challenges in previous roles. Think about incidents you've resolved or processes you've improved using ServiceNow. This will show that you're not just technically proficient but also capable of thinking critically under pressure.
✨Communicate Clearly and Confidently
Practice explaining technical concepts in simple terms. You'll likely be interacting with both technical and non-technical audiences, so being able to communicate effectively is key. Consider doing mock interviews with friends or colleagues to refine your delivery.
✨Emphasise Your Collaborative Spirit
Highlight your ability to work well in teams and engage with stakeholders. Companies want to see that you can collaborate effectively, especially when gathering requirements or presenting new features. Share examples of successful teamwork from your past experiences to illustrate this.
