Product Design Technical Writer

Read on to fully understand what this job requires in terms of skills and experience. If you are a good match, make an application.

Salary: £41,571 - £45,784 pa. The final salary awarded will be based on an assessment of your skills and experience as demonstrated at interview. A Civil Service Pension with an employer contribution of 28.97%.

Contract type: Permanent

Location: Cardiff, Wales, CF14 3UZ

About the job:

As the organisation's Product Design Technical Writer, you will be leading the way on the design documentation necessary to implement exciting legislative changes and upskilling and supporting our teams. You'll be responsible for helping us define, streamline and implement our approach to design and technical documentation within the organisation. You'll support the drafting of templates and exemplars and define appropriate storage structures. You will be the contract owner for relevant documentation tools and train and upskill the team.

Your responsibilities will include:

• Collaborating with Heads of Profession, our Analysis, User Centred Design and Product Management teams and other stakeholders to obtain an in-depth understanding of our services and processes and the documentation requirements and creating accessible design documentation templates.
• Creating Product Design documentation and supporting staff in creating documentation after a thorough collaboration with subject matter specialists and technical staff.
• Improving existing and potential content, converting complex documentation to easy-to-understand language for technical and non-technical audiences.
• Circulating product design information and documentation and encouraging the sharing of information.
• Working with Heads of Profession to define our documentation Standards, ensuring the quality of documentation is met and targets the correct audience.
• Ensuring documentation is relevant and is kept up-to-date.
• Familiarising yourself with product design methodologies and best practices and implementing this in our documentation and templates.
• Choosing the appropriate documentation medium (SharePoint, Confluence, GitHub, Mural, Figma), data structure and storage, supporting staff training and best practices.
• Managing contracts for Product Design documentation software.

Person specification:

We are looking for someone with the following:

• Experience defining, implementing and writing design documentation for digital or other complex technical services or products and supporting others to do so in an agile organisation.
• Experience working closely with relevant stakeholders to understand the impact of and influence future organisational requirements to refine documentation roadmaps.
• Experience influencing senior stakeholders and communicating with both technical and non-technical audiences.
• Proven ability to build consensus between diverse and often conflicting interests, to achieve agreement on design standards and documentation.
• An eagerness to influence how digital services are documented and delivered.
• A systematic collaborative approach to solving problems.
• Experience implementing change and innovative approaches to technical writing and support the successful adoption of such ideas, driving improved performance.

Benefits:

Alongside your salary of £41,571, Companies House contributes £12,043 towards you being a member of the Civil Service Defined Benefit Pension scheme. We believe that our success is driven by the well-being and satisfaction of our team members at all levels of the organisation. At Companies House, we're committed to providing a comprehensive benefits package that goes beyond the ordinary, ensuring your career journey with us is not only fulfilling but also rewarding.

We celebrate diversity and are committed to ensuring we're representative of the citizens we serve and creating an inclusive environment. Everyone in Companies House brings something different, and so will you.

To fulfil our commitment to recruiting and attracting diverse talent, we welcome applications from underrepresented groups. We also welcome applications from Welsh speakers. We are proud to be a disability confident leader.

Selection process details:

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths, Experience and Technical skills. In your application form we'd like you to:

• Tell us about your employment history, key responsibilities, projects worked on and achievements specifically relevant to the role responsibilities and experience required as detailed above.
• Write a personal statement of 1000 words where you demonstrate how you meet the behaviours required for this role, providing examples to evidence your level of skill.

Key dates:

Closing date - 13 July 2025 (at 23:55)

Sifting - w/c 14 July 2025 & w/c 21 July 2025

Interviews - w/c 28 July 2025