Operational Knowledge Manager

Details
Reference number
386990
Salary
£29,047 – £30,944
Successful candidates will be offered the minimum of the pay scale and in some circumstances salary negotiations will be dependent on the demonstration of skills and experience. All our roles come with an excellent benefits’ package, including the generous Civil Service Pension Scheme. Further salary increases depend entirely upon the outcome of our annual pay negotiation with central government. If you are a current Civil Servant transferring to us, your salary will be discussed in line with our pay policies.
A Civil Service Pension with an employer contribution of 28.97%
Job grade
Executive Officer
Band C
Contract type
Permanent
Business area
CH – Customer Delivery Directorate
Type of role
Operational Delivery
Working pattern
Flexible working, Full-time, Part-time
Number of jobs available
4
Contents
Location
About the job
Benefits
Things you need to know
Apply and further information
Location
Cardiff, Wales, CF14 3UZ
About the job
Job summary

We believe Companies House is a great place to work and we’d love you to come and join us!

At Companies House our aim is to be the best registry of companies in the world, achieved through brilliant people, working on brilliant systems, delivering brilliant services.

Through our new powers we’re excited to be working across government to fight economic crime.

This is a great opportunity to join our Knowledge Quality and Learning Team. The team is evolving and redefining itself to become the custodians of the essential ‘know how’ of our operational delivery work.

We’re capturing that knowledge into policies and procedures and making it available via our dedicated Knowledge Hub.

Our team is a part of our Customer Delivery Support (CDS) team, within the Customer Delivery Directorate (CDD). The primary function of CDS is to support and enable CDD to provide excellent operational delivery through the provision of guidance, training, and management information.

Are you a confident communicator with excellent written skills?

Can you ensure that information and guidance is available at the right time, to the right people, so they can make the right decisions?

If so, then this role is for you and we’d love to receive your application!

Companies House offers a flexible and welcoming culture that promotes a healthy work life balance as well as a proactive approach to wellbeing that allows us to be our best at work. We recognise that people are the key to our success so offer a fantastic benefits package including flexible working with no core hours, 30 days annual leave, 8 bank holidays and 1 privilege day as well as enrolment into the Civil Service Pension scheme with a contribution rate averaging 28%.

Find out more about what a great place Companies House is to work

Job description
Our Operational Knowledge Managers will be:

• Collaborating with operational and policy colleagues to design and document our examination policies and operational procedures for CDD. In addition to maintaining and publishing those documents on our Knowledge Hub.

• Providing advice on examination policy and operational process to our colleagues. The nature and subject of the queries can be diverse and complex, requiring well thought out problem solving.

• Helping to resolve emerging issues with our operational policies and procedures, by working with colleagues from operational and policy teams. Including, being responsible for ensuring guidance is robust and supports good decision making.

• Contributing to the successful implementation of new legislation and changes to our systems, by working with project teams to deliver new polices and processes.
Person specification
We’re looking for Operational Knowledge Managers who:

• Can write and produce professional and credible documents suitable for internal use.

• Are confident communicators – when speaking and in writing – to a wide range of people.

• Have good attention to detail – with the ability to think through details and impacts with a critical eye to focus on what really matters.

• Can analyse problems and provide solutions, in a constructive and professional manner.

• Can work well independently and as part of a team – taking initiative as independent and organised workers who take responsibility to meet deadlines and are flexible to respond to emerging issues and changing priorities. Whilst also enjoying working as part of a team to achieve common goals.

• Have a positive and enthusiastic approach to providing a best-in-class service – enjoying learning new things and are proactive in their own professional development.

• Have good IT knowledge – including building and maintaining SharePoint sites and using Office 365 applications especially Word and Excel.
Behaviours

We’ll assess you against these behaviours during the selection process:

Making Effective Decisions
Communicating and Influencing
Delivering at Pace
Benefits
Alongside your salary of £29,047, Companies House contributes £8,414 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

We believe that our success is driven by the well-being and satisfaction of our team members at all levels of the organisation. At Companies House we’re committed to providing a comprehensive benefits package that goes beyond the ordinary, ensuring your career journey with us is not only fulfilling, but also rewarding. We pride ourselves on offering a quality work-life balance with our employee wellbeing being central to our working practices.

Head to Our benefits – Working for us – Recruitment (companieshouse.gov.uk) to find out more about the fantastic benefits package we have at Companies House.

We celebrate diversity…

As an equal opportunity employer, we celebrate diversity, being committed to ensuring we’re representative of the citizens we serve and creating an inclusive environment. Everyone in Companies House brings something different, and so will you. To fulfil our commitment to recruiting and attracting diverse talent we welcome applications from underrepresented groups. We also welcome applications from Welsh speakers.

We are proud to be a disability confident leader. Our recruitment process is fully inclusive and we can make adjustments as needed through our process. These could include having an interview buddy, extra time at interviews/assessments and receiving interview questions in advance, to name a few. We will be happy to discuss any person-centred adjustments, please contact us by emailing

Where will you be working?

This role is a hybrid role that will be aligned to our Cardiff office, as this is where the team are based. Due to the nature of the role, you will need to attend our Cardiff office for up to 5 days per week depending on business need. As a hybrid worker, when business need allows, you may be able to work partly from the office and partly from your home.

All successful candidates should expect to need to attend our Cardiff office for up to 5 days per week during their initial training period.

Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

In your application form we’d like you to:

Tell us about your employment history, including key responsibilities and achievements.
We’d like you to write a personal statement of 1250 words where you tell us about why you’d be great for this role
We will be sifting looking through your application for evidence of all of the elements of the person specification as this is what we’ll be assessing at sift stage.

Companies House uses a blended interview technique, allowing us to find out more about you. We use the Success Profile framework and at interview we will use Success Profiles assessing the Behaviours listed in the advert and Strengths.

We’re committed to being diverse and inclusive, so please make your application anonymous by removing all identifying personal information (such as names and dates) from your employment history and personal statement.

We understand that you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, and original and doesn’t include ideas or work that isn’t your own. This is so that your application is authentically and credibly your own. Find out more information on the ways you should and shouldn’t use AI

What will the process look like?

We’ll sift all applications – this involves reading through them all, please bear with us as this can take some time. We may raise the score required at sift stage to progress to interview if we receive a high number of applications.
We’ll sift all applications we receive at the beginning of February and anticipate holding interviews virtually in mid-February with results shared with all candidates at the end of February. We anticipate these roles starting from April 2025. Please bear in mind these dates might need to change – we will keep you informed as you move through the process.
Our interviews will include Success Profiles behaviour and strength based questions.

Our recruitment process is underpinned by the principle of recruitment based on fair and open competition with decisions made on the basis of merit, as outlined in the Civil Service Commissioners’ Recruitment Principles.

Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
Name :
Luke Andrews
Email :

Recruitment team
Email :

Further information
We welcome applications in Welsh / Rydym yn croesawi ceisiadau yn y Gymraeg. Selection for appointment to the Civil Service is on merit, on the basis of fair and open competition, as outlined in the Civil Service Commission’s Recruitment Principles. In accordance with the Civil Service Commissioners’ Recruitment Principles, our recruitment and selection processes are underpinned by the requirement of appointment on the basis of merit by fair and open competition. If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, you should contact in the first instance. If you are not satisfied with the response you receive you can contact the Civil Service Commission .

Civil Service Commission, Room G/8, 1 Horse Guards Road SW1A 2HQ