At a Glance
- Tasks: Lead the transition of digital services into live operation, ensuring smooth and safe delivery.
- Company: Join Companies House, a key player in the Digital, Data and Technology sector.
- Benefits: Enjoy a competitive salary, flexible working, 30 days leave, and a strong pension scheme.
- Other info: Be part of a diverse team with opportunities for professional growth and development.
- Why this job: Make a real impact on how digital services are delivered and supported for users.
- Qualifications: Proven leadership in IT services and strong communication skills required.
The predicted salary is between 53540 - 53540 £ per year.
We have an exciting opportunity for an experienced Service Transition Manager to join the Digital, Data and Technology team at Companies House. This senior leadership role is at the heart of our IT Services function, where you will play a key role in ensuring that new and changed digital services are introduced into live operation safely, smoothly and successfully. You will help shape how services are delivered and supported, balancing the pace of change with stability, resilience and a strong focus on user needs.
As a Service Transition Manager, you will:
- Build strong working relationships across IT Services, operational teams and a wide range of internal and external stakeholders, ensuring they are kept informed of service changes, risks and issues.
- Work with technical specialists across the Digital team, providing clear direction, challenge and assurance to ensure services are delivered safely and effectively.
Key responsibilities include:
- Leading the Service Management function, coordinating activity across change, incident, problem, release, configuration and business relationship management, supported by service management tooling.
- Leading, managing and developing a team of service management professionals, supporting their growth and capability in line with recognised best practice frameworks.
- Overseeing the transition of new and updated services into live operation, ensuring robust governance, effective risk management, and full operational readiness prior to go-live.
- Acting as a senior escalation point for service issues and major incidents, particularly those linked to recent changes or releases.
- Ensuring change and release processes are effective, proportionate and aligned to organisational priorities, enabling the safe and timely delivery of change.
- Working closely with service owners, service managers and senior stakeholders to make informed decisions on service readiness, planned change and live service impact.
- Using data and performance insights to ensure service reporting is accurate, meaningful and supports organisational measures of service availability.
- Driving maturity across incident and problem management practices, reducing repeat issues and improving overall service stability.
- Ensuring asset and configuration management practices are efficient, reliable and support effective service delivery.
- Maintaining oversight of service management tooling, ensuring processes, reporting and data quality enable effective decision making.
- Leading post implementation and service transition reviews, capturing lessons learned and driving continuous improvement.
- Supporting the migration of services to cloud-based platforms, maintaining service performance and user confidence during periods of change.
- Playing an active role in the IT Services Leadership Team, promoting collaboration, inclusive ways of working, staff wellbeing and professional development.
- Leading the response to major incidents, ensuring effective coordination, clear communication and timely service recovery.
This role is part of a team that provides 24/7/365 support to the business. The nature of this post may occasionally require you to work overtime during the week and at weekends. There is the opportunity to take part in the duty manager on-call rota, for those who are interested and have sufficient experience.
Person specification:
- Proven leadership capability with a strong understanding of IT services and technologies.
- Excellent stakeholder engagement and communication skills, with the ability to influence, challenge and collaborate effectively with technical and non-technical audiences.
- A collaborative and inclusive approach with ability to manage, motivate and develop diverse teams, creating an inclusive and high-performing culture.
- A strong understanding of service management best practice (such as ITIL), with proven experience applying this effectively within a service support environment.
- Experience using data to analyse service performance and drive improvements in service quality, resilience and user outcomes.
- Confident decision-making skills, with a clear focus on accountability, outcomes and delivering high-quality, user-focused services.
- Experience contributing to audits, service assurance reviews or governance activities.
- Proficient in Microsoft 365 tools, including Word, Excel, PowerPoint, Teams, SharePoint and Power BI.
- Experience of using service management tools such as ServiceNow, or similar platforms, and Jira, Confluence or other collaboration software.
- Aware of enterprise digital platforms, cloud technologies and modern delivery practices, including agile, DevOps and continuous improvement approaches.
- Aware of common enterprise technologies such as Oracle, Amazon Web Services, Microsoft platforms and Linux/Unix environments.
Qualifications:
- ITIL Foundation qualification (or equivalent), or willingness to complete this in the 1st year after starting.
Behaviours:
- Communicating and Influencing
- Making Effective Decisions
- Leadership
- Managing a Quality Service
Technical skills:
- Good understanding of core IT infrastructure, including end-user devices, networks, servers, databases and storage (presentation at interview).
Benefits:
Alongside your salary of £53,540, Companies House contributes £15,510 towards you being a member of the Civil Service Defined Benefit Pension scheme. We offer a flexible and welcoming culture that promotes a healthy work life balance, a proactive approach to wellbeing and a comprehensive benefits package including flexible working with no core hours, 30 days annual leave, 8 bank holidays and 1 privilege day, and enrolment into the Civil Service Pension scheme with a contribution rate averaging 28%.
We celebrate diversity. As an equal opportunity employer, we celebrate diversity, being committed to ensuring we're representative of the citizens we serve and creating an inclusive environment. Everyone in Companies House brings something different, and so will you. To fulfil our commitment to recruiting and attracting diverse talent we welcome applications from under-represented groups. We also welcome applications from Welsh speakers. We are proud to be a disability confident leader. Our recruitment process is fully inclusive and we can make adjustments as needed through our process.
If you require any reasonable adjustments at application stage, or if you'd like to discuss any person-centred adjustments, please contact us by emailing.
Where will you be working? You will be aligned to our Cardiff office, where you will be expected to attend on a regular basis. We are currently using a hybrid approach to the way we work which provides opportunities for you to be adaptable in the way you work so that you can achieve a healthy balance between your work and home life.
Service Transition Manager in Cardiff employer: COMPANIES HOUSE
Companies House is an exceptional employer, offering a flexible and inclusive work culture that prioritises employee wellbeing and professional development. As a Service Transition Manager in Cardiff, you will benefit from a comprehensive benefits package, including generous annual leave, a robust pension scheme, and the opportunity to influence the delivery of user-focused digital services. With a commitment to diversity and a supportive environment, Companies House fosters growth and collaboration among its team members, making it an ideal place for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Transition Manager in Cardiff
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. Building relationships can open doors that job boards can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their needs, especially in service management.
✨Tip Number 3
Practice your pitch! Be ready to explain how you can lead teams and manage transitions effectively. Confidence is key when you're in front of potential employers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Transition Manager in Cardiff
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Transition Manager role. Highlight your experience in service management, especially in areas like change and incident management, to show us you’re the right fit.
Showcase Your Leadership Skills:We want to see your leadership capabilities shine through! Share examples of how you've managed teams and influenced stakeholders in previous roles. This will help us understand your approach to building strong working relationships.
Be Data-Driven:Since this role involves using data to drive improvements, include specific examples of how you've used data insights in past positions. This will demonstrate your analytical skills and focus on user outcomes, which is key for us.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at COMPANIES HOUSE
✨Know Your Stuff
Make sure you brush up on your knowledge of IT service management best practices, especially ITIL. Be ready to discuss how you've applied these principles in your previous roles, particularly in change and incident management.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership capabilities. Think about times when you've successfully managed a team or led a project, and be ready to explain how you motivated your team and ensured high performance.
✨Engage with Stakeholders
Demonstrate your excellent communication skills by preparing to discuss how you've built strong relationships with stakeholders in the past. Be specific about how you kept them informed and involved during service transitions.
✨Data-Driven Decision Making
Be prepared to talk about how you've used data to analyse service performance and drive improvements. Bring examples of metrics you've tracked and how they influenced your decisions in service management.
