Service Manager in Cardiff

This is an exciting time to work at Companies House. Our Identity Verification (IDV) Compliance & Enforcement Team has been growing and we have a new, additional Service Manager role available. As a result of the Economic Crime (Transparency and Enforcement Act) 2022 and the Economic Crime and Corporate Transparency Act 2023, we are rolling out new requirements for identity verification.

We are looking for a strategic individual with experience in working in a compliance and enforcement or regulatory role where they will work to shape the enforcement approaches to non-compliance. If you would like to join the team as one of our Service Managers and together with colleagues in the IDV team, play a key role in designing and developing our approaches to IDV compliance and enforcement, implementing them effectively, and ensuring we develop a Compliance and Enforcement Service that is fit for our new role in government, then please apply!

As a Service Manager, this role will involve developing and delivering our approaches to non-compliance with ID Verification post the transition phase and will include analyzing patterns in non-compliance and designing campaigns targeting key risks and threats and overseeing the effective implementation of these. Guided by our Compliance and Enforcement strategies and frameworks, you will identify vulnerabilities, inaccuracies, risks and threats and plan, design and implement targeted and strategic work streams to tackle non-compliance and improve the integrity of the company information used and trusted to grow the UK economy.

The key responsibilities will include:

• Overseeing the implementation of a range of enforcement and sanctions approaches for Identity Verification and Reverification, working closely with teams across the organisation, ensuring alignment with our compliance and enforcement strategies and agreed impacts and policy outcomes.
• Identifying patterns in non-compliance and threats and vulnerabilities to the accuracy and integrity of identity verification records and the Company register, designing and delivering proportionate and effective compliance and enforcement strategies and campaigns in a targeted and efficient way.
• Identifying cases of fraud, economic crime and harm related to identity verification, and leading a portfolio of case work, using a range of legislative levers and partnership working, to tackle and resolve these.
• Monitoring delivery to ensure compliance and enforcement activities are delivering as per the strategies and approaches, delivering value for money, and agreed KPIs.
• Investigating suspicious ID activity, using robust evidence, objectivity and impartiality, and formulating clear reports containing robust and proportionate recommendations for enforcement actions.
• Responsible for effective delivery of projects, including preparing papers and business cases, and reporting progress to the Head of IDV Compliance and Enforcement Service and the various governance boards.
• Understanding customer insight and monitoring behaviours and non-compliance trends over time, and refining our approaches and service improvements continuously, ultimately driving up compliance and integrity of the register.
• Working collaboratively with colleagues across Companies House including intelligence, policy, legal and prosecution teams to ensure robust and effective enforcement approaches are employed and we contribute to the legislative and policy intent and wider directorate and corporate strategies.
• Collaborating closely with external stakeholders and partners, ensuring joined up and system wide approaches to tackling non-compliance and criminal activities, reporting and escalating to Head of Service and Intelligence teams appropriately.
• Managing and developing a team as well as continuously learning and improving oneself.
• Managing resources effectively, including budgets, to ensure the area is operating within agreed parameters.

We are looking for a candidate who has:

• Experience of working within a relevant compliance, enforcement or regulatory role, including experience of designing and shaping compliance and enforcement strategies and overseeing their delivery.
• An understanding of translating legislative requirements into sound policy and practice.
• Experience of strategic thinking and leadership with a proven track record in designing and shaping approaches to compliance and enforcement in a relevant context.
• Track record in delivering at pace for key milestones including financial approvals / project gates and go-live dates.
• The ability to develop effective working relationships and engage with staff and a range of stakeholders at all levels to achieve the desired outcomes, internally and externally.
• The ability to clearly articulate vision and strategy and use influencing skills to obtain buy in and engagement from others – internal and external to Companies House.
• Experience of leading and managing others to meet current and future developmental and business requirements.

To be eligible for this role you also need to meet our Nationality requirements which are outlined below, and successful candidates must meet the security requirements for Security Clearance (SC) before they can be appointed. To gain (SC) you will need to have been a UK resident for a minimum of 3 years out of the last 5 years. Companies House also cannot offer Visa sponsorship to candidates through this campaign.

Join us at Companies House and experience the difference of working within a culture that values you, not only as an employee, but as an integral part of our Companies House team. We offer an excellent benefits package that includes:

• Flexible working arrangements that empower you to strike a perfect balance between your professional and personal life.
• 30 Days Annual Leave and 8 Bank Holidays and 1 Privilege Day.
• Enrolment into the Civil Service Pension Scheme with a contribution rate of averaging 28.97%.

Click 'Apply Now' to be taken to our main advert Civil Service Jobs where you can see more details regarding the role, the incredible benefits we have to offer and what it's like to work in Companies House. If you have any questions about the role or process, please reach out to recruitmentch@companieshouse.gov.uk. This role closes on 07 June 2026 at 23:55.