At a Glance
- Tasks: Lead the transition of digital services into live operation, ensuring reliability and user satisfaction.
- Company: Join Companies House, a leader in IT Services with a focus on innovation.
- Benefits: Enjoy 30 days leave, a generous pension, and flexible working options.
- Other info: Be part of a dynamic team with opportunities for career growth and development.
- Why this job: Shape modern digital services and make a real impact in a supportive environment.
- Qualifications: Experience in service management and a passion for user-focused solutions.
The predicted salary is between 40000 - 50000 £ per year.
Join us at the heart of IT Services leadership. In this senior role, you’ll lead the successful transition of digital services into live operation - balancing pace, stability and user needs. You’ll head up a team of service management experts, overseeing areas like change, incident, release and problem management, while working closely with delivery teams and service owners to ensure services are reliable, well-supported and continually improving. As part of our IT Services Leadership Team, you’ll play a key role in shaping modern, user-focused digital services across Companies House.
Why join us? Here’s what you’ll enjoy:
- 30 days annual leave + 8 bank holidays + 1 privilege day
- Civil Service Pension with an average 28% employer contribution (worth £12,434 for this role!)
- Equality, diversity & inclusion at the heart of everything we do
- Flexible and mobile working for a great work-life balance
- Seasonal flu jabs
- Generous family leave – maternity, paternity, adoption & shared parental
- Cycle to Work scheme
Give yourself the best opportunity to apply! Join our Outreach team for an informal, drop-in “find out more” session on: No need to register: just click on the link above to join, listen, and gain tips to help you apply. Cameras and microphones will be switched off. Can’t make the session, or want something to refer back to? Email our Outreach mailbox on: outreachinnovationteam@companieshouse.gov.uk and we’ll share a copy of the session slides.
Next Steps: Click 'Apply Now' to be taken to our main advert Civil Service Jobs where you can see more details regarding the role, the incredible benefits we have to offer and what it's like to work in Companies House. If you have any questions about the role or process, please reach out to tarnold@companieshouse.gov.uk. This role closes on 1st June 2026.
Please note: Companies House cannot offer Visa sponsorship to candidates through this campaign. Security Clearance is an essential requirement. You must have been in the UK for at least 3 of the last 5 years to meet the minimum residency requirement. No adjustments or exceptions can be made to this criterion. Please see the full advert on Civil Service Jobs for further details.
This role is part of a team that provides 24/7/365 support to the business. The nature of this post may occasionally require you to work overtime during the week and at weekends. There is the opportunity to take part in the duty manager on-call rota, for those who are interested and have sufficient experience.
Senior Service Transition Lead – Digital Operations in Cardiff employer: COMPANIES HOUSE
At Companies House, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With generous benefits such as 30 days of annual leave, a robust Civil Service Pension, and flexible working arrangements, we empower our team to achieve a healthy work-life balance while contributing to the evolution of user-focused digital services. Join us in shaping the future of IT Services, where your expertise will be valued and your career can flourish in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Transition Lead – Digital Operations in Cardiff
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Companies House. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by understanding the role inside out. Know what it means to lead service transitions and how to balance user needs with operational stability. We want to see your passion for digital services!
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss your experience managing teams and driving improvements in service management. We love candidates who can demonstrate their impact on previous projects.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the details about the role and benefits right there!
We think you need these skills to ace Senior Service Transition Lead – Digital Operations in Cardiff
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of Senior Service Transition Lead. Use keywords from the job description to show that you understand what we’re looking for.
Showcase Your Leadership Skills:Since this is a senior role, it’s crucial to demonstrate your leadership abilities. Share specific examples of how you've successfully led teams or projects in the past, especially in service management areas like change and incident management.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid jargon unless it’s relevant to the role.
Apply Through Our Website:Don’t forget to apply through our official website! It’s the best way to ensure your application gets to us directly. Plus, you can find more details about the role and benefits there.
How to prepare for a job interview at COMPANIES HOUSE
✨Know Your Digital Services Inside Out
Before the interview, make sure you’re well-versed in the digital services that Companies House offers. Familiarise yourself with their transition processes and how they balance user needs with operational stability. This will show your genuine interest and understanding of the role.
✨Showcase Your Leadership Skills
As a Senior Service Transition Lead, you'll be heading up a team. Prepare examples of how you've successfully led teams in the past, particularly in service management areas like change and incident management. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Continuous Improvement
Companies House values continual improvement in their services. Be ready to discuss how you've implemented improvements in previous roles. Think about specific metrics or feedback that demonstrate the positive impact of your initiatives.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about the team dynamics, the challenges they face in service transitions, and how they measure success. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
