Operational Leaders in Cardiff

About Companies House

At Companies House, we are proud to deliver vital public services that support the UK economy. We believe it’s a great place to work and we’d love you to join us. Our ambition is to be the best registry of companies in the world, powered by brilliant people, innovative systems, and exceptional service. With new powers to tackle economic crime, we’re working across government to make a real difference. That’s why we’re looking for adaptable, confident, and forward-thinking leaders to help us deliver more for our customers. Do you thrive in a fast-paced, customer-focused operational environment? Do you have the leadership skills to inspire and empower teams to deliver high-quality services? We’d love to hear from you.

These Operational Leader roles offer a fantastic opportunity to make a meaningful impact and grow your career in a supportive and purpose-driven organisation.

About the role

For some of our Operational Leader roles in our Customer Delivery Directorate, a higher level of security vetting is required due to the nature of the work being undertaken. The level of security vetting needed is security check. To gain security check (SC) level vetting you will need to meet the vetting requirements and have been a UK resident for a minimum of 3 years out of the last 5 years. Please note - Companies House cannot offer Visa sponsorship to candidates through this campaign.

As an Operational Leader within the Customer Delivery Directorate, you will play a key role in leading teams to deliver high-quality public services. You will:

• Provide visible and effective leadership inspiring and motivating your team through coaching, guidance, and role-modelling behaviours that reflect Civil Service values and Operational Delivery Profession standards (ODP).
• Foster an inclusive and supportive environment where individuals feel valued and empowered to perform at their best.
• Lead people and performance management setting clear expectations, monitoring progress, and holding regular performance conversations to ensure individual and team objectives are met.
• Manage operational delivery ensuring service targets are achieved, quality standards are upheld, and resources are deployed effectively.
• Drive continuous improvement encouraging innovation and supporting your team to identify and implement improvements that enhance customer experience, streamline processes, and increase operational efficiency.
• Build strong stakeholder relationships working collaboratively across internal teams and with external partners to support service delivery, resolve issues, and influence positive change.
• Deliver excellent customer service handling complex enquiries and complaints professionally, ensuring the accuracy and integrity of the Companies Register, and maintaining public trust through transparent and responsive service.

Where will you be working?

You will be aligned to our Cardiff office, where you will be expected to attend on a regular basis. We use a hybrid working model to support a healthy work-life balance, with attendance at the office required weekly. Attendance patterns will be agreed with your manager. You may need to attend the office more often when business needs require.

Be part of the Operational Delivery Profession (ODP)

This role is part of the Operational Delivery Profession, the largest profession in the Civil Service, with over 290,000 members. ODP professionals are the public face of government, delivering essential services to millions of people every day. As a member of this profession, you’ll have access to a wide range of development opportunities, a supportive community, and a clear framework to grow your career.

We are looking for confident and capable Operational Leaders who demonstrate:

• Strong leadership and people management skills able to inspire, engage, and develop teams to deliver high performance.
• Performance management expertise skilled in setting clear goals, monitoring progress, and using performance frameworks to support development and accountability.
• Capability building committed to developing team skills and fostering a culture of learning and growth to meet current and future operational needs.
• Stakeholder engagement confident in working with a range of stakeholders, including senior leaders, using sound judgement, influencing skills, and a collaborative approach to achieve shared goals.
• Resilience and adaptability able to respond positively to challenges, manage change effectively, and tailor communication styles to suit different contexts.
• Excellent communication skills with the ability to convey information clearly and effectively, both verbally and in writing, to a range of audiences.
• Operational delivery expertise with a focus on delivering high-quality services, improving customer outcomes, and maintaining data integrity.

For this opportunity, we are able to consider full-time or slightly reduced hours, depending on workload and business needs (minimum of 30 hours across 4 days).

Behaviours

• Leadership
• Making Effective Decisions
• Communicating and Influencing
• Managing a Quality Service

Benefits

£36,026 - £41,042. Successful candidates will be offered the minimum of the pay scale and in some circumstances salary negotiations will be dependent on the demonstration of skills and experience. All our roles come with an excellent benefits package, including the generous Civil Service Pension Scheme. Further salary increases depend entirely upon the outcome of our annual pay negotiation with central government. If you are a current Civil Servant transferring to us, your salary will be discussed in line with our pay policies.

Alongside your salary of £36,026, House contributes £10,436 towards you being a member of the Civil Service Defined Benefit Pension scheme. We believe that our success is driven by the well-being and satisfaction of our team members at all levels of the organisation. At Companies House, we’re committed to providing a comprehensive benefits package that goes beyond the ordinary, ensuring your career journey with us is not only fulfilling but also rewarding. We pride ourselves on offering a quality work-life balance with our well-being being central to our working practices.

Equal Opportunities

As an equal opportunity employer, we celebrate diversity, being committed to ensuring we’re representative of the citizens we serve and creating an inclusive environment. Everyone in Companies House brings something different, and so will you. To fulfil our commitment to recruiting and attracting diverse talent we welcome applications from underrepresented groups. We also welcome applications from Welsh speakers. We are proud to be a disability confident leader. Our recruitment process is fully inclusive and we can make adjustments as needed through our process.