At a Glance
- Tasks: Lead teams to deliver high-quality public services and inspire continuous improvement.
- Company: Join Companies House, a vital public service supporting the UK economy.
- Benefits: Competitive salary, generous pension scheme, and excellent work-life balance.
- Other info: Hybrid working model with opportunities for personal and professional development.
- Why this job: Make a meaningful impact while growing your career in a supportive environment.
- Qualifications: Strong leadership skills and experience in managing diverse teams.
The predicted salary is between 30000 - 42000 £ per year.
About Companies House
At Companies House, we are proud to deliver vital public services that support the UK economy. We believe it’s a great place to work and we’d love you to join us. Our ambition is to be the best registry of companies in the world, powered by brilliant people, innovative systems, and exceptional service. With new powers to tackle economic crime, we’re working across government to make a real difference. That’s why we’re looking for adaptable, confident, and forward-thinking leaders to help us deliver more for our customers. Do you thrive in a fast-paced, customer-focused operational environment? Do you have the leadership skills to inspire and empower teams to deliver high-quality services? We’d love to hear from you.
These Operational Leader roles offer a fantastic opportunity to make a meaningful impact and grow your career in a supportive and purpose-driven organisation.
About the role
For some of our Operational Leader roles in our Customer Delivery Directorate, a higher level of security vetting is required due to the nature of the work being undertaken. The level of security vetting needed is security check. To gain security check (SC) level vetting you will need to meet the vetting requirements and have been a UK resident for a minimum of 3 years out of the last 5 years. Please note - Companies House cannot offer Visa sponsorship to candidates through this campaign.
As an Operational Leader within the Customer Delivery Directorate, you will play a key role in leading teams to deliver high-quality public services. You will:
- Provide visible and effective leadership inspiring and motivating your team through coaching, guidance, and role-modelling behaviours that reflect Civil Service values and Operational Delivery Profession standards (ODP).
- Foster an inclusive and supportive environment where individuals feel valued and empowered to perform at their best.
- Lead people and performance management setting clear expectations, monitoring progress, and holding regular performance conversations to ensure individual and team objectives are met.
- Manage operational delivery ensuring service targets are achieved, quality standards are upheld, and resources are deployed effectively.
- Drive continuous improvement encouraging innovation and supporting your team to identify and implement improvements that enhance customer experience, streamline processes, and increase operational efficiency.
- Build strong stakeholder relationships working collaboratively across internal teams and with external partners to support service delivery, resolve issues, and influence positive change.
- Deliver excellent customer service handling complex enquiries and complaints professionally, ensuring the accuracy and integrity of the Companies Register, and maintaining public trust through transparent and responsive service.
Where will you be working?
You will be aligned to our Cardiff office, where you will be expected to attend on a regular basis. We use a hybrid working model to support a healthy work-life balance, with attendance at the office required weekly. Attendance patterns will be agreed with your manager. You may need to attend the office more often when business needs require.
Be part of the Operational Delivery Profession (ODP)
This role is part of the Operational Delivery Profession, the largest profession in the Civil Service, with over 290,000 members. ODP professionals are the public face of government, delivering essential services to millions of people every day. As a member of this profession, you’ll have access to a wide range of development opportunities, a supportive community, and a clear framework to grow your career.
We are looking for confident and capable Operational Leaders who demonstrate:
- Strong leadership and people management skills able to inspire, engage, and develop teams to deliver high performance.
- Performance management expertise skilled in setting clear goals, monitoring progress, and using performance frameworks to support development and accountability.
- Capability building committed to developing team skills and fostering a culture of learning and growth to meet current and future operational needs.
- Stakeholder engagement confident in working with a range of stakeholders, including senior leaders, using sound judgement, influencing skills, and a collaborative approach to achieve shared goals.
- Resilience and adaptability able to respond positively to challenges, manage change effectively, and tailor communication styles to suit different contexts.
- Excellent communication skills with the ability to convey information clearly and effectively, both verbally and in writing, to a range of audiences.
- Operational delivery expertise with a focus on delivering high-quality services, improving customer outcomes, and maintaining data integrity.
For this opportunity, we are able to consider full-time or slightly reduced hours, depending on workload and business needs (minimum of 30 hours across 4 days).
Behaviours
- Leadership
- Making Effective Decisions
- Communicating and Influencing
- Managing a Quality Service
Benefits
£36,026 - £41,042. Successful candidates will be offered the minimum of the pay scale and in some circumstances salary negotiations will be dependent on the demonstration of skills and experience. All our roles come with an excellent benefits package, including the generous Civil Service Pension Scheme. Further salary increases depend entirely upon the outcome of our annual pay negotiation with central government. If you are a current Civil Servant transferring to us, your salary will be discussed in line with our pay policies.
Alongside your salary of £36,026, House contributes £10,436 towards you being a member of the Civil Service Defined Benefit Pension scheme. We believe that our success is driven by the well-being and satisfaction of our team members at all levels of the organisation. At Companies House, we’re committed to providing a comprehensive benefits package that goes beyond the ordinary, ensuring your career journey with us is not only fulfilling but also rewarding. We pride ourselves on offering a quality work-life balance with our well-being being central to our working practices.
Equal Opportunities
As an equal opportunity employer, we celebrate diversity, being committed to ensuring we’re representative of the citizens we serve and creating an inclusive environment. Everyone in Companies House brings something different, and so will you. To fulfil our commitment to recruiting and attracting diverse talent we welcome applications from underrepresented groups. We also welcome applications from Welsh speakers. We are proud to be a disability confident leader. Our recruitment process is fully inclusive and we can make adjustments as needed through our process.
Operational Leaders in Cardiff employer: Companies House
At Companies House, we pride ourselves on being a purpose-driven organisation that values the well-being and growth of our employees. With a strong commitment to work-life balance, a supportive culture, and access to extensive development opportunities, we empower our Operational Leaders to inspire their teams and make a meaningful impact in delivering high-quality public services. Located in Cardiff, our hybrid working model allows for flexibility while fostering collaboration and innovation within a diverse and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Leaders in Cardiff
✨Get Involved in Industry Events
Jumping into industry events or leadership conferences can really help boost your visibility. Not only will you meet potential employers, but you’ll also get the chance to connect with other leaders in corporate management. Look for local or even virtual events that focus on leadership—every connection counts!
✨Engage in Professional Networks
Join professional management associations relevant to your career goals. These networks often host workshops, panels, and networking events that can put you in front of hiring managers. Plus, they can give you the scoop on upcoming roles, such as the full-time positions with companies like Companies House.
✨Showcase Your Leadership Skills
When reaching out to potential employers, particularly for leadership roles, demonstrate your leadership capabilities with real examples. Share stories from your previous positions that illustrate how you handled challenges and drove results. This will help you stand out when you apply to places like Companies House.
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Ensure your LinkedIn profile is specifically tailored to corporate leadership. Highlight achievements, showcase relevant content and engage with posts in management groups. This not only builds your credibility but keeps you on the radar of companies looking for candidates like you as they post full-time opportunities.
We think you need these skills to ace Operational Leaders in Cardiff
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to Companies House.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of Companies House. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at Companies House
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with Companies House, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at Companies House, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for Companies House could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at Companies House as they’re likely seeking a candidate who can enhance their workplace culture.
