At a Glance
- Tasks: Join a dynamic team providing top-notch IT support to diverse users.
- Company: Fast-paced tech environment with a focus on collaboration and innovation.
- Benefits: Competitive pay, flexible hours, and opportunities for skill development.
- Other info: Exciting career growth in a vibrant workplace with a supportive culture.
- Why this job: Make a real difference by solving tech challenges and supporting users daily.
- Qualifications: Strong communication skills and familiarity with IT support systems required.
The predicted salary is between 30000 - 40000 € per year.
Responsibilities include working as part of a team providing first and second line support to a complex and diverse user base in a dynamic and demanding environment. This involves providing support for all aspects of desktop hardware and key software applications, both in person at the office and supporting users working remotely. Additionally, responsibilities include:
- Providing first line support for voice systems including various Trading dealer board systems.
- Setting up and managing user accounts across Active Directory, Azure, and internal applications.
- Installing and configuring PCs, laptops, tablets, monitors, and related peripherals to company standards.
- Maintaining operating system and application software updates and patching.
- Supporting corporate mobile devices.
- Collaborating with project teams as required.
- Escalating issues and working with appropriate third‑line support teams and external vendors.
- Supporting desk moves and installation / decommissioning of desktop IT equipment including using patch panels and structured cabling.
Key Skills and Qualifications:
- Excellent written and verbal communication skills.
- Familiarity with working with Helpdesk / IT service management ticketing systems.
- Proven ability to work well under pressure, manage multiple priorities, and meet tight deadlines.
- Solid understanding of Microsoft technologies, including Office 365, Windows 10/11 and Microsoft SCCM / Endpoint Configuration Manager or similar management tools.
- Hands‑on experience with PC hardware setup, maintenance, and troubleshooting.
- Familiarity with Citrix environments, change control processes, Bloomberg terminals, and Zoom is desirable.
- Experience with Trading Dealer Board systems is highly advantageous.
Working Hours: Shift pattern covering support window between the hours of 6:30am and 6:30pm – Monday to Friday (typically a rotating 9‑hour shift 06:30‑15:30 or 09:30‑18:30). Occasional weekend and evening work required.
IT Support Engineer in London employer: Compagnie Financière Tradition
As an IT Support Engineer, you will thrive in a dynamic and collaborative environment that values innovation and employee development. Our company offers comprehensive training programmes, competitive benefits, and a supportive work culture that encourages growth and teamwork. Located in a vibrant area, we provide the unique advantage of working with cutting-edge technology while ensuring a healthy work-life balance.
Contact Detail:
Compagnie Financière Tradition Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend meetups, and join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects, troubleshooting experiences, and any relevant certifications. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific issues, especially with desktop hardware and software. The more prepared you are, the more confident you'll feel!
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications come directly from candidates who are eager to join our team. Plus, it shows you're genuinely interested in working with us at StudySmarter.
We think you need these skills to ace IT Support Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with desktop hardware and software applications. We want to see how you've tackled similar challenges in the past, so don’t hold back on those relevant skills!
Show Off Your Communication Skills:Since excellent written and verbal communication is key for this role, we recommend including examples of how you've effectively communicated with users or team members in previous jobs. It’ll help us see you in action!
Be Specific About Your Technical Skills:When listing your technical skills, be specific! Mention your hands-on experience with Microsoft technologies, Helpdesk systems, and any familiarity with Citrix or Trading Dealer Board systems. We love details that show you know your stuff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Compagnie Financière Tradition
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies, especially Office 365 and Windows 10/11. Be ready to discuss your hands-on experience with PC hardware setup and troubleshooting, as these are key aspects of the role.
✨Show Off Your Communication Skills
Since excellent written and verbal communication is crucial, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a user with a common issue, so think about how you'd approach that.
✨Familiarise Yourself with Helpdesk Systems
Get comfortable with Helpdesk or IT service management ticketing systems. If you have experience with any specific tools, be prepared to share examples of how you've used them to manage support requests efficiently.
✨Prepare for Pressure Scenarios
This role requires working well under pressure, so think of examples from your past where you managed multiple priorities or met tight deadlines. Be ready to discuss how you handled those situations and what you learned from them.
