At a Glance
- Tasks: Join a dynamic team providing top-notch IT support to diverse users.
- Company: Fast-paced tech environment with a focus on collaboration and innovation.
- Benefits: Competitive pay, flexible hours, and opportunities for skill development.
- Other info: Exciting career growth potential in a supportive and engaging workplace.
- Why this job: Make a real difference by solving tech challenges and supporting users daily.
- Qualifications: Strong communication skills and experience with Microsoft technologies required.
The predicted salary is between 30000 - 40000 € per year.
Responsibilities include working as part of a team providing first and second line support to a complex and diverse user base in a dynamic and demanding environment. This involves providing support for all aspects of desktop hardware and key software applications, both in person at the office and supporting users working remotely. Additionally, the role includes providing first line support for voice systems including various Trading dealer board systems.
Key tasks involve:
- Setting up and managing user accounts across Active Directory, Azure, and internal applications.
- Installing and configuring PCs, laptops, tablets, monitors, and related peripherals to company standards.
- Maintaining operating system and application software updates and patching.
- Supporting corporate mobile devices.
- Collaborating with project teams as required.
- Escalating issues and working with appropriate third‑line support teams and external vendors.
- Supporting desk moves and installation/decommissioning of desktop IT equipment including using patch panels and structured cabling.
Key Skills and Qualifications:
- Excellent written and verbal communication skills.
- Familiarity with working with Helpdesk / IT service management ticketing systems.
- Proven ability to work well under pressure, manage multiple priorities, and meet tight deadlines.
- Solid understanding of Microsoft technologies, including Office 365, Windows 10/11 and Microsoft SCCM / Endpoint Configuration Manager or similar management tools.
- Hands‑on experience with PC hardware setup, maintenance, and troubleshooting.
- Familiarity with Citrix environments, change control processes, Bloomberg terminals, and Zoom is desirable.
- Experience with Trading Dealer Board systems is highly advantageous.
Working Hours:
Shift pattern covering support window between the hours of 6:30am and 6:30pm – Monday to Friday (typically a rotating 9‑hour shift 06:30‑15:30 or 09:30‑18:30). Occasional weekend and evening work required.
IT Support Engineer employer: Compagnie Financière Tradition
As an IT Support Engineer at our company, you will thrive in a dynamic and collaborative environment that values innovation and employee development. We offer competitive benefits, a supportive work culture, and opportunities for professional growth, all while being part of a team that plays a crucial role in maintaining the technological backbone of our operations. Located in a vibrant area, our office provides a stimulating atmosphere where your contributions are recognised and rewarded.
Contact Detail:
Compagnie Financière Tradition Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in support roles. They might know about openings or can give you a heads-up on what companies are looking for.
✨Tip Number 2
Practice makes perfect! Before any interview, run through common IT support scenarios and how you'd handle them. This will help you feel more confident and ready to impress.
✨Tip Number 3
Show off your skills! If you have experience with specific tools like Microsoft SCCM or Trading Dealer Board systems, be sure to highlight that in conversations. It’s all about making your expertise shine!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over others. Let’s get you that IT Support Engineer role!
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT Support Engineer role. Highlight your familiarity with Microsoft technologies and any hands-on experience you have with PC hardware setup and troubleshooting.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for our team. Share specific examples of how you've provided first and second line support in previous roles, and don’t forget to mention your ability to work under pressure!
Show Off Your Communication Skills:Since excellent written and verbal communication is key for this role, make sure your application is clear and concise. Use straightforward language and avoid jargon unless it’s relevant to the job description.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Compagnie Financière Tradition
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies, especially Office 365 and Windows 10/11. Be ready to discuss your hands-on experience with PC hardware setup and troubleshooting, as these are key skills for the role.
✨Show Off Your Communication Skills
Since excellent written and verbal communication is a must, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a user with a common issue, so think about how you'd approach that.
✨Familiarise Yourself with Helpdesk Systems
Get comfortable with IT service management ticketing systems. If you have experience with any specific tools, be prepared to share examples of how you've used them to manage support requests efficiently.
✨Prepare for Pressure Scenarios
This role requires managing multiple priorities under pressure. Think of past experiences where you successfully handled tight deadlines or challenging situations, and be ready to share those stories during the interview.
