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- Tasks: Lead security teams and ensure top-notch service delivery at events across London.
- Company: Compact Security Services Ltd, a leader in professional security solutions.
- Benefits: Competitive salary, bonuses, pension scheme, and ongoing training opportunities.
- Why this job: Make a real impact in crowd safety and event management while developing your career.
- Qualifications: SIA Licence required; experience in security operations or event management preferred.
- Other info: Join a dynamic team with a focus on operational excellence and client satisfaction.
The predicted salary is between 43200 - 72000 £ per year.
Compact Security Services Ltd provides professional security solutions across the UK, specialising in crowd management for live music, sporting, and cultural events, as well as retail, static guarding, and door supervision services. We are an SIA Approved Contractor with a reputation for operational excellence, compliance, and customer focus.
We are seeking an experienced and motivated Area Manager to oversee operations in London and the Southern region. The successful candidate will take ownership of service delivery, client relationships, staff management, and operational planning across a diverse portfolio of venues and events.
Key Responsibilities- Lead and supervise security and event teams to ensure operational effectiveness, professionalism, and client satisfaction.
- Coordinate rapid responses to emergency cover requests and ensure contingency plans are in place.
- Manage staffing levels, budgets, and operational costs in line with P&L targets.
- Attend regular operational and client meetings, contributing to planning and strategic development.
- Ensure accurate and timely completion of risk assessments, event plans, site logs, and compliance documentation.
- Deliver precise and commercially sound client quotations aligned to scope, risk, and resource requirements.
- Develop strong client relationships, ensuring proactive communication and service excellence.
- Promote best practice in crowd safety, welfare, and public protection, leading initiatives to deter crime and disorder.
- Support staff recruitment, training, and development to maintain consistent service delivery levels.
- SIA Door Supervisor or Close Protection Licence (Essential).
- Demonstrated experience in security operations or event management, ideally within an ACS-accredited business - within events and/or Night time economy.
- Experienced in preparation of operational documentation, including event plans/risk assessments.
- Strong leadership and people management skills, with a hands‐on, solutions-driven approach.
- Proven ability to manage budgets, P&L targets, and contractual KPIs.
- Excellent written, verbal, and interpersonal communication skills.
- Experience liaising with clients, venue managers, and multi-agency partners.
- Holds or working towards a qualification in Crowd Management, Spectator Safety, or Event Management (Level 3 or above preferred).
- Health & Safety qualification (IOSH/NEBOSH) desirable.
- Full UK driving licence with flexibility to travel across multiple sites.
Competitive salary plus performance-related bonus and expenses, pension scheme, free access to employee assistance scheme, ongoing training and professional development opportunities and investment within a growing business.
Senior Operations Manager - London area employer: Compact Security Limited.
Contact Detail:
Compact Security Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations Manager - London area
✨Tip Number 1
Network like a pro! Get out there and connect with people in the security and events industry. Attend local events, join relevant groups on social media, and don’t be shy to reach out to potential colleagues or mentors. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your skills! When you get the chance to meet hiring managers or recruiters, make sure to highlight your experience in operations management and client relations. Bring along examples of your past successes, like how you improved service delivery or managed a challenging event.
✨Tip Number 3
Prepare for interviews by researching the company and its values. Understand their approach to crowd management and client satisfaction. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re proactive and really keen on joining our awesome team!
We think you need these skills to ace Senior Operations Manager - London area
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Operations Manager role. Highlight your experience in security operations and event management, especially if you've worked in an ACS-accredited business. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've led teams and managed client relationships in the past. We love a good story that showcases your expertise!
Showcase Your Leadership Skills: As a Senior Operations Manager, strong leadership is key. In your application, emphasise your hands-on approach and solutions-driven mindset. We want to know how you've successfully managed teams and delivered excellent service in previous roles.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Compact Security Services Ltd!
How to prepare for a job interview at Compact Security Limited.
✨Know Your Stuff
Make sure you’re well-versed in the specifics of security operations and event management. Brush up on your knowledge about crowd safety, risk assessments, and compliance documentation. This will not only show your expertise but also demonstrate your commitment to operational excellence.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership and people management experience. Think about times when you successfully led a team or managed a challenging situation. This is crucial for the role, so be ready to discuss how you motivate and develop your staff.
✨Client Relationships Matter
Be prepared to talk about your experience in building and maintaining client relationships. Share specific instances where you’ve gone above and beyond to ensure client satisfaction. This will illustrate your customer-focused approach, which is key for this position.
✨Budgeting Brilliance
Since managing budgets and P&L targets is part of the job, come equipped with examples of how you’ve successfully managed operational costs in the past. Discuss any strategies you’ve implemented to stay within budget while still delivering top-notch service.
