This is a B2C performance‐leadership role overseeing an outsourced contact centre, where you drive outbound sales and retention results through vendor management, coaching and quality oversight rather than doing hands‐on selling yourself.
Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.
Our client is a long‐established global media and information‐services business known for independent thinking, analytical rigour and evidence‐based insight. Its work spans journalism, research, enterprise intelligence and education, delivering trusted analysis to individuals and organisations in more than 170 countries. The brand is recognised worldwide for objective opinion, original insight and clear perspectives on international business and global affairs.
As the Sales and Retention Lead, Customer Engagement Centres, your role sits within the Sales Team, and is focused on delivering customer retention activity through our outsourced contact centre partner. This is a client-side vendor management role which will include spending time on site at the contact centre site(s). The sales activity consists of inbound telephone and live chat, plus outbound calling campaigns. You will play a key role by leading the outbound activity, also with involvement in supporting the inbound activity. xgikmsk As the Sales and Retention Lead, Customer Engagement Centres you will proactively collaborate on a range of activities to drive excellence in both sales performance and quality, including areas such as review of results, customer contacts, scripting and training materials - making suggestions and developing new initiatives, as well as completing checks and monitoring.
How you will contribute:
- Lead the successful delivery of the outbound telemarketing sales activity
- Develop and deliver new testing and activity to support the outbound strategy
- Achieve agreed targets by proactively driving sales performance and quality assurance through the OBTM channel
- Lead daily calls with outsourced contact centre, providing guidance and feedback around performance metrics and identifying areas of best practice and improvement
- Ensure activity delivered by outsource partner is aligned to standards in all aspects of operational delivery, including targets, process and quality requirements
- Support inbound sales channel as required
- Use reporting and data to analyse and drive performance
- Manage the quality process and ensure our contact centre partner is full...
Sales Lead - Outbound in London employer: COMORO
Join a vibrant and innovative SaaS tech company that is making significant strides in the Telecoms and IT sectors. With a strong focus on employee growth, we offer uncapped commission opportunities, a supportive work culture, and the tools necessary for success. Our hybrid working model allows for flexibility, ensuring you can thrive both in the office and remotely while contributing to meaningful projects.
