At a Glance
- Tasks: Drive customer success through onboarding, training, and building strong relationships.
- Company: Join a high-growth B2B intelligence business in a vibrant London location.
- Benefits: Enjoy flexible working, 25 days leave, and wellness support.
- Other info: Collaborative culture with fun office spaces and opportunities for international travel.
- Why this job: Shape the future of customer success while making a real impact.
- Qualifications: 2-3 years in customer-facing roles with strong communication skills.
We are seeking a talented and customer-focused professional to join a highly successful Customer Success Department. This is a fantastic opportunity to join a high-growth B2B intelligence and data business in a red-hot sector, play a major role in its next stage of growth while helping shape the future of the department.
In six months, success in this role would be high customer retention, relationships built with senior stakeholders at top customers, at least one identified champion at each customer, a strong partnership with the sales team, all meeting and feedback notes logged on the CRM system, and at least 60 customer meetings (online and in person) per quarter. The role offers excellent performance-related bonuses, international travel opportunities, and the chance to work in a tight-knit and fun environment.
Key Responsibilities- Responsible for all post-sale activities as part of the customer journey, including onboarding, training, driving adoption, customer meetings, collecting feedback, technical support and inbound queries via email, phone and chat.
- Building meaningful relationships with customers at all levels; C-level to analysts, act as the representative for the business in face-to-face and online meetings.
- Ensure customers derive maximum value from their subscriptions, utilize all of their licenses, and collaborate with internal stakeholders (Editorial, Sales, Marketing, Product) to ensure adoption.
- Monitor customer usage data and health indicators, translating them into strategies for risk mitigation and upsell opportunities.
- Develop an understanding of customer verticals, their business models and key stakeholder personas.
- Become the “voice of the customer”, working with Product, Editorial and Research teams to build new features, add content and data and refine the product roadmap.
- Minimum of two to three years’ experience working in Customer Success, Customer Service, or other customer-facing roles.
- Can demonstrate the ability to build rapport with key stakeholders.
- Understanding of the B2B subscription-based sales model.
- Excellent presentation, verbal, and writing skills.
- Super organized, proactive and a quick learner.
- Collaborative mindset, not afraid to help where needed.
- Be part of a high-growth intelligence business: Opportunity to help shape the future of a rapidly-scaling subscription and data portfolio, influencing business-wide strategic direction.
- Flexible Working: Hybrid model: 3 days in our Central London office (Tues–Thurs), 2 days remote.
- Time Off & Wellbeing: 25 days annual leave + your birthday off, competitive pension scheme, Employee Assistance Programme with 24/7 confidential support, perks platform with discounts and rewards, paid personal and group volunteering. Annual charitable donations from company profits.
- Culture & Environment: A bright, spacious office with breakout spaces, a library, and social areas including pool, darts, and table tennis. We offer a collaborative, values-led culture built around Real People, Real Relationships, Real Intelligence, and Real Impact.
- Vibrant Location: Just minutes from London Bridge Station.
Customer Success Manager employer: Comoro
Join a dynamic and rapidly growing B2B intelligence firm that prioritises customer success and employee well-being. With a vibrant culture in a prime Central London location, we offer flexible working arrangements, generous leave policies, and numerous opportunities for professional growth. Our commitment to fostering meaningful relationships and a collaborative environment makes us an exceptional employer for those looking to make a real impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Comoro. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Comoro before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Comoro:Your cover letter is your chance to shine! Tell us why you want to work at Comoro specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Comoro!
How to prepare for a job interview at Comoro
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
