At a Glance
- Tasks: Be the go-to tech guru for clients, ensuring they maximise their IT solutions.
- Company: Join a leading Fibre connectivity and Managed IT Services provider.
- Benefits: Earn £45k to £55k plus double OTE and fantastic benefits.
- Other info: Collaborative environment with opportunities for growth and learning.
- Why this job: Make a real impact by helping businesses thrive with cutting-edge technology.
- Qualifications: Experience in a technical customer-facing role and strong communication skills.
Technical Account Manager Workplace - On Site / Chippenham/West of England £45k to £55k basic, Double OTE and excellent Benefits.
Our client is a leading provider of Fibre connectivity and Managed IT Services, supporting businesses across South and the wider UK market.
In this Technical Account Manager role, you will act as a trusted technical partner to a portfolio of Corporate, Enterprise and Public Sector customers, ensuring they gain maximum value from connectivity, managed IT and cybersecurity solutions.
You will build a strong understanding of each customer’s technical landscape and business priorities, offering proactive advice and support throughout the customer journey.
By working closely with Sales, Solutions, Engineering and Service Delivery teams, you will help increase product adoption, reduce technical risk and deliver clear, measurable outcomes.
Sitting at the intersection of commercial and technical teams, this position combines hands-on technical knowledge with strong relationship management, helping to strengthen long-term customer partnerships and uncover further opportunities for value. Key responsibilities:
- Build a deep understanding of each customer’s technical environment, infrastructure and business goals.
- Act as a trusted technical advisor, guiding customers on best practice, product capability and future roadmaps.
- Create and maintain Technical Success Plans that drive adoption, optimisation, upgrades, migrations and service improvement.
- Recommend solutions that improve performance, resilience, scalability, security and measurable customer outcomes.
- Spot technical risks early and coordinate mitigation plans, including disaster recovery, continuity and security input where needed.
- Work closely with Sales, Solutions, Engineering, Service Delivery, Support and technical specialists to deliver joined-up customer success.
- Capture customer feedback and identify value-led opportunities that support renewals, product improvements and long-term account growth. Your Skills and Experience Essential
- Experience in a Technical Account Manager, Solutions Consultant, Technical Customer Success or similar customer-facing technical role.
- Strong understanding of networking, telecommunications, managed IT or cybersecurity.
- Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
- Strong stakeholder management, planning and problem-solving skills.
- A collaborative approach with the ability to work effectively across technical and commercial teams.
- Commercial awareness and a customer-first mindset. Desirable
- Knowledge of cloud platforms, networking technologies or cybersecurity solutions.
- Relevant technical or industry certifications.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager in Chippenham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Comoro values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Comoro might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Comoro!
✨Direct Apply to Comoro
Let's not forget to apply directly through the Comoro website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technical Account Manager in Chippenham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Comoro.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Comoro. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Comoro
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
