At a Glance
- Tasks: Manage and grow a portfolio of accounts while ensuring client satisfaction and retention.
- Company: Leading UK tech firm focused on the safety of lone and at-risk workers.
- Benefits: Competitive salary, uncapped commission, hybrid work model, and comprehensive benefits.
- Other info: Dynamic role with opportunities for personal growth and career advancement.
- Why this job: Join a mission-driven company making a real difference in worker safety.
- Qualifications: Proven sales experience, strong communication skills, and a proactive attitude.
Basic Salary £35k to £38k + £20k OTC (uncapped) & Benefits
Location – Hybrid/Surrey (3 days a week)
Our client is an industry leading UK-based technology business centred around the safety of lone and at-risk workers across both public and private sectors. Protecting over 200,000 employees, our customer base includes more than 100 NHS trusts, 150 local authorities, 200 housing associations and hundreds of commercial organisations in sectors including utilities, facilities management, distribution and care.
The Role:
- The Account Manager will be assigned a territory, which is typically 150 Accounts (plus the subsidiaries).
- The role is to retain the existing revenues in the account and find opportunities to cross sell and upsell the new portfolio of products.
- It will require high levels of energy, attention to detail and a desire to be successful. A person that embraces change and has a hands on approach.
Key Responsibilities:
- Primarily office based the successful candidate will focus on retaining and growing their base of approx. 150 accounts.
- Protect the base – understand each clients contract status, account health any potential churn risk and have a retention plan for each account.
- Prioritise high risk renewals, strategic renewals and top spending accounts, with a view to retain with inflation.
- Grow the base – Driving new product uptake through whitespace analysis working closely with the customer success and Customer care teams to understand key customer challenges and opportunities and develop key win strategies that differentiate the commercial offering.
- Identify and communicate any churn risk immediately through relevant channels and plan a mitigation strategy.
- Overachieving the sales plan, with a key focus on forecast accuracy and generating new pipeline.
- Executing a sales methodology for growing key accounts, improving CSAT and maintain and updating Account development plans.
- Ability to analyse sales data from Salesforce CRM to accurately forecast, drive sales improvements and manage sales performance to achieving sales targets.
- Delivering excellent bid and proposal responses with Executive summary and win themes.
- Be an ambassador leading by example at every opportunity.
- Embrace new technologies to improve accuracy and efficiency such as AI agents.
- Maintain a high level of accuracy though Salesforce record keeping, including opportunity management, pipeline generation, forecasting, leads and contacts maintenance.
Candidate Description:
- A proven track record of managing a multi-disciplined sales in business services, managed services or a technology-enabled service environment.
- Previous experience in a regulatory environment or with a technology-enabled business service, experience in compliance or health & safety solutions would be considered desirable.
- Experience or understanding of a SaaS or subscription based service would be helpful.
- Demonstrable experience in customer retention, account management and acquisition to drive high growth performances through effective sales methodology.
- Disciplined, tenacious, proactive, considerate, positive, supportive, and adaptable.
- A good communicator at all levels.
- Experience in managing clients through a CRM.
Account Manager in Epsom employer: Comoro
As an Account Manager at our industry-leading technology firm based in Surrey, you will thrive in a dynamic and supportive work culture that prioritises employee growth and innovation. With a competitive salary package, uncapped commission, and the flexibility of a hybrid working model, we empower our team to excel while making a meaningful impact on the safety of lone and at-risk workers across various sectors. Join us to be part of a company that values your contributions and offers unique opportunities for professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Epsom
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for an Account Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their client base and think about how you can help retain and grow those accounts. Show them you’re not just another candidate, but someone who truly gets their business.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of an Account Manager. Highlight your successes in customer retention and upselling, and be specific about how you can bring value to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Account Manager in Epsom
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Account Manager role. Highlight your experience in managing accounts, customer retention, and any relevant technology or SaaS knowledge. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully managed accounts and driven growth in previous positions. We love a good story!
Showcase Your Skills:Don’t forget to highlight your skills that match the job description. Whether it's your ability to analyse sales data or your experience with CRM systems, we want to know how you can contribute to our success as an Account Manager.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Comoro
✨Know Your Accounts
Before the interview, research the company’s existing accounts and their industries. Understand the challenges they face and think about how you can help them grow. This will show your potential employer that you’re proactive and ready to hit the ground running.
✨Showcase Your Sales Skills
Prepare specific examples of how you've successfully managed accounts in the past. Highlight your experience with customer retention and upselling. Use metrics to demonstrate your success, like percentage growth in sales or client satisfaction scores.
✨Embrace Change
The role requires someone who can adapt to new technologies and methodologies. Be ready to discuss how you've embraced change in previous roles. Share examples of how you’ve used technology to improve efficiency or accuracy in your work.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to account management and their expectations for the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values and work style.
