At a Glance
- Tasks: Support customers with billing queries and improve their experience.
- Company: Join an award-winning tech business in the telecom billing sector.
- Benefits: Competitive salary, growth opportunities, and a dynamic work environment.
- Other info: Opportunity to train customers and collaborate with expert teams.
- Why this job: Be part of a rapidly expanding team making a real impact in telecoms.
- Qualifications: Experience in telecoms billing and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
We are delighted and excited to offer this opportunity to join an award winning and rapidly expanding tech business in the telecommunication billing sector. Due to recent sales success, they have secured commitment from multiple Telecom/Mobile Resellers, VARs and Wholesalers to move all or elements of their Billing operations to this state-of-the-art platform. Therefore, we need a Billing Analyst to join the team; working with customers to gain an understanding of their existing billing operations and resolve any queries they may have.
Responsibilities
- The successful candidate will be responsible for the customer support of our billing solution.
- 1st line customer support.
- Executing the monthly billing run while improving client experience through speedy response and resolution of customer queries.
- Working closely with our 2nd and 3rd line billing teams to ensure timely and efficient resolution of related incidents and service requests.
- Working with partner service providers to resolve queries and customer faults.
- Taking responsibility for the training and education of both existing and new customers.
Key Qualifications And Skills
- Experience in working in the telecoms industry with a good understanding of Telecoms Billing is essential.
- Good understanding of Mobile and/or Fixed Telecoms Services is desirable.
- Excellent communication and inter-personal skills.
- Strong skills in Excel and knowledge of other Microsoft Applications.
- Organised and having an eye for detail.
- Proactive focus on customer support and delivery.
Billing Analyst in Kent employer: Comoro Ltd.
Join an award-winning and rapidly expanding tech business in the telecommunications billing sector, where you will be part of a dynamic team dedicated to enhancing customer experiences. With a strong focus on employee growth and development, we offer comprehensive training opportunities and a supportive work culture that values innovation and collaboration. Located in a vibrant area, our company provides a unique chance to contribute to cutting-edge solutions while enjoying a fulfilling career in a thriving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Billing Analyst in Kent
✨Tip Number 1
Network like a pro! Reach out to people in the telecoms industry, especially those who work in billing. Attend industry events or webinars and don’t be shy to introduce yourself. You never know who might have a lead on that perfect Billing Analyst role!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience with telecom billing and your Excel prowess. Be ready to share examples of how you've improved customer support in previous roles.
✨Tip Number 3
Prepare for interviews by brushing up on common billing queries and resolutions. Think about how you would handle specific customer issues and be ready to discuss your approach. This will show you're proactive and customer-focused, just what they’re looking for!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you ace your job search. Plus, applying directly can sometimes give you an edge over other candidates. Let’s get you that Billing Analyst position!
We think you need these skills to ace Billing Analyst in Kent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in the telecoms industry, especially any billing-related roles. We want to see how your skills align with what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about the Billing Analyst role and how your background makes you a perfect fit. We love seeing genuine enthusiasm and a clear understanding of our business.
Show Off Your Excel Skills:Since strong Excel skills are key for this role, consider mentioning specific projects or tasks where you've used Excel effectively. We appreciate candidates who can demonstrate their analytical abilities and attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Comoro Ltd.
✨Know Your Billing Basics
Make sure you brush up on your telecom billing knowledge before the interview. Understand the key concepts and processes involved in billing operations, as well as any specific terminology used in the industry. This will show that you're not just interested in the role but also have a solid foundation to build upon.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, be prepared to demonstrate your excellent communication skills. Think of examples where you've successfully resolved customer queries or improved client experiences. Practising how you articulate these experiences can really help you stand out.
✨Excel at Excel
Given that strong skills in Excel are essential for this position, make sure you’re comfortable discussing your experience with it. Be ready to talk about specific functions or tools you’ve used in past roles, and if possible, prepare to share how you’ve used Excel to solve problems or streamline processes.
✨Be Proactive and Detail-Oriented
The company is looking for someone organised with an eye for detail. Prepare to discuss how you manage your workload and ensure accuracy in your tasks. Share examples of how your proactive approach has led to successful outcomes in previous roles, especially in customer support or billing contexts.
