At a Glance
- Tasks: Act as a trusted technical partner, guiding customers on IT solutions and optimising their experience.
- Company: Leading provider of Fibre connectivity and Managed IT Services in the UK.
- Benefits: Competitive salary, double OTE, excellent benefits, and career growth opportunities.
- Other info: Collaborative environment with opportunities to work across various teams.
- Why this job: Make a real impact by helping businesses thrive with cutting-edge technology.
- Qualifications: Experience in a technical customer-facing role and strong communication skills.
The predicted salary is between 45000 - 50000 £ per year.
Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.
Workplace - On Site / Chippenham/West of England
£45k to £55k basic, Double OTE and excellent Benefits.
Our client is a leading provider of Fibre connectivity and Managed IT Services, supporting businesses across South and the wider UK market.
In this Technical Account Manager role, you will act as a trusted technical partner to a portfolio of Corporate, Enterprise and Public Sector customers, ensuring they gain maximum value from connectivity, managed IT and cybersecurity solutions.
You will build a strong understanding of each customer’s technical landscape and business priorities, offering proactive advice and support throughout the customer journey.
By working closely with Sales, Solutions, Engineering and Service Delivery teams, you will help increase product adoption, reduce technical risk and deliver clear, measurable outcomes.
Sitting at the intersection of commercial and technical teams, this position combines hands‑on technical knowledge with strong relationship management, helping to strengthen long‑term customer partnerships and uncover further opportunities for value.
Key Responsibilities
- Build a deep understanding of each customer’s technical environment, infrastructure and business goals.
- Act as a trusted technical advisor, guiding customers on best practice, product capability and future roadmaps.
- Create and maintain Technical Success Plans that drive adoption, optimisation, upgrades, migrations and service improvement.
- Recommend solutions that improve performance, resilience, scalability, security and measurable customer outcomes.
- Spot technical risks early and coordinate mitigation plans, including disaster recovery, continuity and security input where needed.
- Work closely with Sales, Solutions, Engineering, Service Delivery, Support and technical specialists to deliver joined‑up customer success.
- Capture customer feedback and identify value‑led opportunities that support renewals, product improvements and long‑term account growth.
Essential
- Your Skills and Experience
- Experience in a Technical Account Manager, Solutions Consultant, Technical Customer Success or similar customer‑facing technical role.
- Strong understanding of networking, telecommunications, managed IT or cybersecurity.
- Excellent communication skills, with the ability to explain technical concepts to both technical and non‑technical audiences.
- Strong stakeholder management, planning and problem‑solving skills.
- A collaborative approach with the ability to work effectively across technical and commercial teams.
- Commercial awareness and a customer‑first mindset.
Desirable
- Knowledge of cloud platforms, networking technologies or cybersecurity solutions.
- Relevant technical or industry certifications.
- #J-18808-Ljbffr
Technical Account Manager in Chippenham employer: Comoro Ltd.
Comoro Ltd is an exceptional employer located in Harrow, offering a dynamic work environment that fosters growth and innovation. With a hybrid working model, competitive performance-related bonuses, and a strong focus on employee well-being, we prioritise our team's success and satisfaction. Join us to build meaningful relationships with clients while advancing your career in a thriving B2B intelligence sector.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager in Chippenham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Comoro Ltd.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Comoro Ltd. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Account Manager in Chippenham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Comoro Ltd.:Your cover letter is your chance to shine! Tell us why you want to work at Comoro Ltd. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Comoro Ltd.!
How to prepare for a job interview at Comoro Ltd.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
