At a Glance
- Tasks: Keep our rooms sparkling clean and ensure guests feel at home.
- Company: Join the prestigious COMO The Halkin in London.
- Benefits: Competitive pay, flexible hours, and a chance to grow your career.
- Other info: Perfect for those who love teamwork and attention to detail.
- Why this job: Be part of a team that creates unforgettable guest experiences.
- Qualifications: Great communication skills and a proactive attitude are key.
The predicted salary is between 20610 - 25190 £ per year.
Property: COMO The Halkin
Base Location: London
Department: Housekeeping
Reporting to: Floor Housekeeper / Head Housekeeper / Executive Housekeeper
Tasks/Responsibilities
- Clean bedrooms, bathrooms, apartments and guest areas to the standards required.
- Restock and replenish bath care products.
- Greet guests using their name and title.
- Ensure that guests’ personal properties requests are dealt with in an efficient and correct manner.
- To ensure that guest’s clothing is folded and stored correctly.
- Replace all guests’ supplies and stationaries as necessary and to the correct standard.
- Be responsible for any keys or spectral link phones assigned to you whilst on duty.
- Ensure that all of the rooms assigned to you are serviced in a timely manner and to COMO standard.
- Ensure all bed linens are changed and beds are made to standard and towels are replenished.
- Replenish bathroom products (e.g. soap, shampoo, tissues).
- Ensure the safety of guests’ belongings by keeping door closed whilst servicing the rooms and checking the doors are securely closed when leaving.
- Ensure allocated rooms are cleaned within the specified time (during shift), this includes both occupied rooms and departures.
- Ensure that any damaged/stained linen is reported to the Floor Housekeeper.
- Report for work on time and dressed in your correct uniform and well groomed.
- Maintain effective communication with your supervisors by giving clear and concise information at all times.
- Relate to supervisors any issues that may arise.
- Assist Floor Housekeeper in maintaining accurate records in linen inventory, guest supplies, cleaning supplies, lost and found, and handover.
- Understand the daily brief each day for tasks, taking special care on instructions and special requirements.
- Report any room discrepancies each day.
- Ensure guest corridors are clean.
- Report any maintenance faults to the Floor Housekeeper.
- Take extra care with V.I.P rooms.
- Be vigilant and report any suspicious behaviour to the Floor Housekeeper/Duty manager.
- Report any rooms that do not require service, are on double lock or do not disturb after 2pm to the Housekeeping Supervisor on duty along with any special guest requests.
- Make sure if allocated a spectral link phone, that they are switched on, before leaving the housekeeping office and answer promptly at all times.
- Help Floor Housekeeper handle any complaints relating to Housekeeping in a professional and courteous manner.
Job Requirements
- Proactive in approach with self-driven attitude.
- Good social and communication skills.
- Ability to work within a team, as well as alone.
- Attention to details, good timekeeping.
Thank you. We look forward to sharing news and inspiration from the world of COMO Hotels and Resorts.
ROOM ATTENDANT employer: COMO The Treasury
At COMO The Halkin, we pride ourselves on creating a supportive and dynamic work environment where our Room Attendants are valued for their attention to detail and commitment to guest satisfaction. Located in the heart of London, we offer competitive benefits, opportunities for professional growth, and a culture that encourages teamwork and excellence. Join us to be part of a prestigious hotel brand that prioritises employee well-being and development.
StudySmarter Expert Advice🤫
We think this is how you could land ROOM ATTENDANT
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like COMO The Treasury. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to COMO The Treasury
Don't be shy about reaching out to COMO The Treasury directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace ROOM ATTENDANT
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about COMO The Treasury and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at COMO The Treasury
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
