At a Glance
- Tasks: Provide friendly service during check-in and check-out, ensuring guest satisfaction.
- Company: Join COMO Hotels and Resorts, a family-owned group committed to wellness and exceptional experiences.
- Benefits: Competitive salary, employee discounts, career development, and free meals on duty.
- Other info: Enjoy 28 paid holidays, wellness activities, and opportunities for personal growth.
- Why this job: Be part of a welcoming team in a beautiful hotel environment while making guests feel at home.
- Qualifications: Strong communication skills, IT proficiency, and a proactive, team-oriented attitude.
The predicted salary is between 30160 - 30160 £ per year.
COMO Hotels and Resorts are an award-winning, family-owned group of 18 hotels and resorts worldwide; each one different to the other but sharing the same heart: a deep commitment to holistic wellness, exceptional nutrition-rich cuisine, and inspiring destinations that honour the spirit of place.
COMO The Halkin is a 41 bedroom hotel conceived as a cocooning ‘Home from Home’ on a quiet street in London Belgravia.
The classic proportions, arched windows and Georgian brick exteriors matched with elegant interiors create a feel of a private home
What you will do
- Follow company policies and procedures regarding the check-in and –out process whilst providing our guests with prompt, efficient, and friendly service.
- Be completely knowledgeable of our room categories, layouts, and features, as well as with sales types, guest types, VIP codes, and room rates.
- As our receptionist you must represent the COMO brand and reflect our vision and values at all times.
- Handle guest interactions and complaints in a polite, engaging and empathetic manner.
- To attend and participate in handover briefings at the beginning and end of your shifts to aid the flow of communication and maintain the smooth operation of the department.
Who you are
- Excellent at greeting and establishing a rapport with our guests
- Extremely well-organised, responsive to business needs and be a team player.
- Excellent written and verbal communication skills
- Strong IT skills Knowledge of Opera is highly desirable
- A proactive approach with a self-driven attitude.
What we will offer you
- Competitive salary of £30,160 per annum
- + Expected average annual service charge of £3,300
- Employee rates for all COMO Hotels and Resorts properties worldwide
- Employee discounts on Nobu London
- 3 complimentary nights stay in any COMO Hotel or Resort Worldwide
- Career development opportunities
- A lucrative bonus for introducing someone to any COMO property
- An exciting calendar of wellness and engagement activities
- Access to free financial advice
- Access to an Employee assistance programme; offering support and advice
- Free meals on duty
- Free Uniform & laundry service
- 28 paid holidays per year, increasing with service
- NEST Auto-enrolment Pension
- Company Sick Pay
Night Receptionist in London employer: COMO The Halkin
COMO The Halkin is an exceptional employer in the luxury hospitality sector, offering a vibrant work culture that prioritises employee development and guest satisfaction. Located in the heart of London, employees benefit from competitive salaries, generous discounts, and a supportive environment that fosters career growth and teamwork, making it an ideal place for those passionate about delivering outstanding guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Night Receptionist in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like COMO The Halkin. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to COMO The Halkin
Don't be shy about reaching out to COMO The Halkin directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Receptionist in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about COMO The Halkin and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at COMO The Halkin
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
