At a Glance
- Tasks: Lead the front office team and ensure exceptional guest service every day.
- Company: Join COMO Hotels, a family-owned group known for wellness and unique experiences.
- Benefits: Enjoy competitive pay, wellness initiatives, and opportunities for personal growth.
- Other info: Dynamic work environment with a focus on teamwork and career advancement.
- Why this job: Be part of a culture that values surprise and delight in guest experiences.
- Qualifications: Passion for hospitality and experience in guest service management.
The predicted salary is between 30000 - 40000 £ per year.
COMO Hotels and Resorts are an award-winning, family-owned group of 18 hotels and resorts worldwide; each one different to the other but sharing the same heart: a deep commitment to holistic wellness, exceptional nutrition-rich cuisine, and inspiring destinations that honour the spirit of place. COMO The Halkin is a 41 bedroom hotel conceived as a cocooning Home from Home on a quiet street in London Belgravia. The classic proportions, arched windows and Georgian brick exteriors matched with elegant interiors create a feel of a private home.
What you will do:
- Reporting to the Front Office Manager you will ensure the smooth running of the department on a day to day basis.
- You will lead by example, demonstrating your genuine passion for guest service and maintaining and enhancing our excellent surprise and delight culture that the hotel prides itself on giving.
- Assess guest issues and take prompt, appropriate and corrective action to ensure guest satisfaction.
- Oversee handling of special room requests, special accommodation needs and billing instructions.
- Ensure the proper handling of all VIP guests and long stay guests.
- Be responsible for supervising the work of your team, maintaining their motivation levels, and providing coaching to encourage higher levels of performance.
- Review all group arrivals and liaise with relevant departments.
Assistant Front Office Manager in London employer: COMO The Halkin
COMO Hotels and Resorts is an exceptional employer that prioritises holistic wellness and a nurturing work environment, making it an ideal place for those passionate about hospitality. With a strong commitment to employee growth, you will have opportunities to develop your skills while working in the elegant surroundings of COMO The Halkin in London Belgravia, where a culture of excellence and guest satisfaction is at the forefront of our operations.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Front Office Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at COMO Hotels and Resorts. A friendly chat can open doors and give you insider info about the company culture.
✨Tip Number 2
Show your passion for guest service during interviews. Share stories that highlight your commitment to creating memorable experiences for guests. We love hearing about how you've gone above and beyond!
✨Tip Number 3
Prepare thoughtful questions for your interviewers. Ask about their approach to guest satisfaction or how they maintain team motivation. This shows you're genuinely interested in the role and the company.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of the COMO family right from the start.
We think you need these skills to ace Assistant Front Office Manager in London
Some tips for your application 🫡
Show Your Passion for Guest Service:When writing your application, let your enthusiasm for guest service shine through. Share specific examples of how you've gone above and beyond to delight guests in previous roles. We love seeing that genuine passion!
Tailor Your Application:Make sure to customise your CV and cover letter for the Assistant Front Office Manager role. Highlight relevant experience and skills that align with our commitment to holistic wellness and exceptional service. It shows us you’ve done your homework!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at COMO The Halkin
✨Know Your Guest Service Inside Out
Make sure you understand the core values of COMO Hotels and Resorts, especially their commitment to guest service. Be ready to share examples from your past experiences where you went above and beyond for guests, as this will show your genuine passion for creating memorable experiences.
✨Showcase Your Leadership Skills
As an Assistant Front Office Manager, you'll be leading a team. Prepare to discuss your leadership style and how you've motivated teams in the past. Think of specific instances where you provided coaching or support to team members that resulted in improved performance.
✨Be Ready for Scenario Questions
Expect questions about handling guest issues or special requests. Practice responding to hypothetical scenarios, such as dealing with a dissatisfied guest or managing VIP arrivals. This will demonstrate your problem-solving skills and ability to maintain the hotel's high standards.
✨Research the Hotel's Unique Features
Familiarise yourself with COMO The Halkin's unique offerings and its 'Home from Home' concept. Being able to discuss what makes the hotel special will show your enthusiasm for the role and your understanding of the brand's ethos.
