At a Glance
- Tasks: Lead the front office team, ensuring exceptional guest service and smooth operations.
- Company: Join COMO Hotels and Resorts, a family-owned luxury hotel group with a commitment to wellness.
- Benefits: Enjoy competitive salary, employee discounts, free meals, and 28 paid holidays.
- Other info: Access exciting wellness activities and career development opportunities.
- Why this job: Be part of a culture that values guest satisfaction and personal growth in a luxury setting.
- Qualifications: Experience in luxury hospitality and team supervision is essential.
The predicted salary is between 30000 - 40000 £ per year.
COMO Hotels and Resorts are an award-winning, family‑owned group of 18 hotels and resorts worldwide; each one different to the other but sharing the same heart: a deep commitment to holistic wellness, exceptional nutrition‑rich cuisine, and inspiring destinations that honour the spirit of place. COMO The Halkin is a 41 bedroom hotel conceived as a cocooning ‘Home from Home’ on a quiet street in London Belgravia. The classic proportions, arched windows and Georgian brick exteriors matched with elegant interiors create a feel of a private home.
What you will do:
- Reporting to the Front Office Manager you will ensure the smooth running of the department on a day to day basis.
- You will lead by example, demonstrating your genuine passion for guest service and maintaining and enhancing our excellent ‘surprise and delight’ culture.
- Assess guest issues and take prompt, appropriate and corrective action to ensure guest satisfaction.
- Oversee handling of special room requests, special accommodation needs and billing instructions.
- Ensure the proper handling of all VIP guests and long stay guests.
- Be responsible for supervising the work of your team, maintaining their motivation levels, and providing coaching to encourage higher levels of performance.
- Review all group arrivals and liaise with reservations to achieve a smooth stay.
- Maintain an effective flow of communication with other departments and ensure all Front Office employees are kept informed of issues that concern them.
Who you are:
- You will have a background within the luxury hospitality environment.
- Previous experience of supervising a team is critical.
- A proactive approach with a self‑driven attitude.
- Excellent eye for detail.
- Knowledge of Opera is highly desirable.
What we will offer you:
- Competitive salary.
- Employee rates for all COMO Hotels and Resorts properties worldwide.
- 3 complimentary nights stay in any COMO Hotel or Resort Worldwide.
- Employee discounts on Nobu London.
- Career development opportunities.
- A lucrative bonus for introducing someone to any COMO property.
- An exciting calendar of wellness and engagement activities.
- Access to free financial advice.
- Access to an Employee assistance programme; offering support and advice.
- Free meals on duty.
- Free Uniform & laundry service.
- 28 paid holidays per year, increasing with service.
- NEST Auto‑enrollment Pension.
- Company Sick Pay.
Assistant Front Office Manager in City of Westminster employer: COMO The Halkin
COMO Hotels and Resorts is an exceptional employer, offering a unique blend of luxury hospitality and a family-oriented work culture. With a commitment to employee growth through career development opportunities, competitive salaries, and generous benefits such as complimentary stays at any COMO property and wellness activities, employees are encouraged to thrive in a supportive environment that values their contributions. Located in the heart of London Belgravia, COMO The Halkin provides a serene setting for staff to excel while delivering outstanding guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Front Office Manager in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience with luxury hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for guest service shine through. Share stories that highlight your experience and how you’ve gone above and beyond for guests in the past.
✨Tip Number 3
Research COMO Hotels and Resorts! Familiarise yourself with their values and culture. This will help you tailor your responses during interviews and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for the role and the company. Don’t miss out on this opportunity!
We think you need these skills to ace Assistant Front Office Manager in City of Westminster
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your commitment to guest service and how you embody the 'surprise and delight' culture we cherish at COMO Hotels.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Assistant Front Office Manager role. Highlight relevant experience in luxury hospitality and any supervisory roles you've held, as this will show us you're the right fit for our team.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm.
Apply Through Our Website:We encourage you to apply directly through our website. This way, your application goes straight to us, and we can review it promptly. Plus, it shows you're proactive and keen to join our COMO family!
How to prepare for a job interview at COMO The Halkin
✨Know Your Guest Service Philosophy
Before the interview, take some time to understand COMO Hotels and Resorts' commitment to guest service. Be ready to share your own experiences where you’ve gone above and beyond for guests, as this will show your alignment with their 'surprise and delight' culture.
✨Showcase Your Leadership Skills
As an Assistant Front Office Manager, you'll be supervising a team. Prepare examples of how you've motivated and coached team members in the past. Highlight any specific situations where your leadership made a positive impact on team performance or guest satisfaction.
✨Familiarise Yourself with Opera
Since knowledge of Opera is highly desirable, brush up on your skills with this software before the interview. If you have experience with similar systems, be sure to mention that too, as it shows your adaptability and readiness to learn.
✨Communicate Effectively
Effective communication is key in hospitality. During the interview, practice clear and concise communication. You might even want to prepare a few questions about how they maintain communication across departments, showing your proactive approach to teamwork.
