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- Tasks: Welcome guests with a smile and ensure their stay is unforgettable.
- Company: Join the award-winning COMO Hotels and Resorts family.
- Benefits: Competitive salary, global employee discounts, and free meals on duty.
- Other info: Enjoy career growth, wellness activities, and a supportive team environment.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Responsibilities include following company policies and procedures regarding the check-in and check-out process while providing our guests with prompt, efficient, and friendly service. Be completely knowledgeable of our room categories, layouts, and features, as well as sales types, guest types, VIP codes, and room rates. As our receptionist, you must represent the COMO brand and reflect our vision and values at all times. Handle guest interactions and complaints in a polite, engaging, and empathetic manner. Attend and participate in handover briefings at the beginning and end of your shifts to aid the flow of communication and maintain the smooth operation of the department.
You will be excellent at greeting and establishing a rapport with our guests. You will be extremely well organised, responsive to business needs, and be a team player. You will have excellent written and verbal communication skills and strong IT skills. Knowledge of Opera is highly desirable. A proactive approach with a self-driven attitude is essential.
Benefits:
- Competitive salary
- Employee rates for all COMO Hotels and Resorts properties worldwide
- Employee discounts on Nobu London
- 3 complimentary nights' stay in any COMO Hotel or Resort worldwide
- Career development opportunities
- A lucrative bonus for introducing someone to any COMO property
- An exciting calendar of wellness and engagement activities
- Access to free financial advice
- Access to an Employee assistance programme offering support and advice
- Free meals on duty
- Free Uniform & laundry service
- 28 paid holidays per year, increasing with service
- NEST Auto-enrolment Pension
- Company Sick Pay
COMO Hotels and Resorts are an award-winning, family-owned group of 20 hotels and resorts worldwide; each one different from the other but sharing the same heart: a deep commitment to holistic wellness, exceptional nutrition-rich cuisine, and inspiring destinations that honour the spirit of place.
Receptionist employer: COMO Metropolitan London
Contact Detail:
COMO Metropolitan London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the COMO brand inside out! Familiarise yourself with our values and what makes us unique. This will help you shine during interviews and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the face of our hotels. Role-play common guest interactions with friends or family to build your confidence and ensure you can handle any situation with grace.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the COMO family. Don’t forget to follow up after applying; a little persistence goes a long way!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the COMO brand. A friendly tone can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application to the specific responsibilities mentioned in the job description. Highlight your experience with guest interactions and any relevant IT skills, especially if you have knowledge of Opera. This shows us that you’re not just sending a generic application!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-organised applications that are easy to read. Use bullet points if necessary to break down your skills and experiences, making it easier for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows us that you’re genuinely interested in joining the COMO family. We can’t wait to hear from you!
How to prepare for a job interview at COMO Metropolitan London
✨Know Your Stuff
Make sure you’re well-versed in the company’s policies and procedures, especially regarding check-in and check-out processes. Familiarise yourself with the room categories, layouts, and features, as well as sales types and guest types. This knowledge will show that you’re serious about the role and ready to represent the COMO brand.
✨Show Off Your People Skills
As a receptionist, your ability to engage with guests is crucial. Practice how you would greet guests and handle complaints in a polite and empathetic manner. Think of examples from your past experiences where you’ve successfully resolved issues or created a positive interaction.
✨Be Organised and Proactive
Demonstrate your organisational skills by preparing for the interview. Bring a notepad with questions you might have about the role or the company. Show that you can manage your time effectively and are responsive to business needs, which is key in a fast-paced environment.
✨Brush Up on Your IT Skills
Since strong IT skills are essential, especially with systems like Opera, make sure you’re comfortable discussing your technical abilities. If you have experience with similar software, be ready to share that. If not, consider doing a bit of research or a quick tutorial to boost your confidence.