At a Glance
- Tasks: Drive sales and build relationships in the Middle East market for luxury hotels.
- Company: Join COMO Hotels and Resorts, a family-owned luxury hotel brand.
- Benefits: Competitive salary, performance incentives, and international career development.
- Other info: Flexible hours and travel opportunities to enhance your career.
- Why this job: Be part of a prestigious brand and make an impact in luxury hospitality.
- Qualifications: 2+ years in luxury hotel sales and strong relationship-building skills.
The predicted salary is between 38250 - 46750 £ per year.
COMO Hotels and Resorts are an award-winning, family-owned group of 20 hotels and resorts worldwide; each one different to the other but sharing the same heart: a deep commitment to holistic wellness, exceptional nutrition-rich cuisine, and inspiring destinations that honour the spirit of place.
COMO Metropolitan London is an inner city property stripping back to the non-essential elements of a traditional hotel.
The result is an urban retreat that is cool, accessible and sophisticated.
COMO Metropolitan London is a 144 bedroom property with 19 private residences situated in the Heart of Mayfair.
Position Summary
The Sales Executive – Middle East Market plays a pivotal role in supporting the commercial success of COMO Hotels and Resorts across the GCC and wider Middle East.
The role combines proactive business development with the day-to-day management of enquiries, London based accounts support and relationships in one of the hotel's fastest-paced and most commercially significant source markets.
Working closely with the Director of Sales, the successful candidate will ensure a seamless customer journey from initial enquiry through to post-stay follow-up while actively identifying opportunities to grow revenue, strengthen strategic partnerships and enhance guest satisfaction.
Key Responsibilities
- Develop and grow a portfolio of local Middle East accounts through proactive sales activities.
- Generate new business opportunities while maximising existing account production.
- Conduct regular managed client’s meetings, presentations and networking events.
- Negotiate preferred agreements and commercial partnerships.
- Prepare quotations, contracts and account development plans.
- Represent COMO Hotel and Resorts at local trade shows and FAM trips
- Coordinate familiarisation trips and VIP site inspections.
- Analyse production, booking pace and market trends, recommending revenue opportunities.
- Work closely with Revenue Management, Reservations, Marketing and Operations to maximise conversion and guest satisfaction.
- Maintain accurate CRM records, sales pipelines and monthly activity reports.
- Manage day-to-day enquiries from travel partners, corporate clients and direct guests from the Middle East, ensuring prompt, accurate and personalised responses in line with COMO's luxury service standards.
- Act as the first point of contact for key Middle Eastern accounts when the Director of Sales is travelling or attending client meetings.
- Prepare bespoke quotations, proposals and availability options in collaboration with Reservations and Revenue Management.
- Monitor outstanding enquiries daily and proactively follow up to maximise conversion.
- Coordinate VIP requests, room upgrades, amenities and special arrangements with operational departments.
- Support the management of high-profile family office, diplomatic and VIP reservations.
- Assist with last-minute bookings, amendments and cancellations in a fast-paced environment.
- Liaise daily with Reservations, Front Office, Guest Relations and Finance regarding bookings, deposits, billing instructions and special requests.
- Key Performance Indicators
- Achievement of room revenue, ADR and room-night targets.
- New account acquisition and existing account growth.
- Sales calls, client meetings and proposal conversion.
- Quality of forecasting, reporting and CRM compliance.
Skills & Experience
- Minimum two years' experience in luxury hotel sales or business development.
- Knowledge of GCC and Middle East travel markets.
- Strong negotiation, presentation and relationship-management skills.
- Excellent written and spoken English
- Experience with Opera Cloud, CRM and Microsoft Office.
- Personal Competencies
- Commercially driven and results focused.
- Professional, polished and culturally aware.
- Excellent communicator and relationship builder.
- Self-motivated with strong organisational skills.
- Passionate about luxury hospitality and exceptional guest experiences.
- Travel and Working Hours
- Travel within London required to attend client meetings, networking events, roadshows and luxury travel exhibitions.
- Due to the nature of the Middle East market, flexibility in working hours is essential.
The successful candidate will be expected to accommodate GCC business hours when required, including occasional evening and weekend work to support client needs, market-specific events and peak trading periods.
Working patterns may vary seasonally to align with the operational requirements of the region.
Career Progression
This role offers progression to Senior Sales Executive, Sales Manager and Director of Sales opportunities within COMO Hotels and Resorts.
- Why Join COMO
- Work with an award-winning global luxury hotel brand.
- Build relationships with prestigious travel partners across the Middle East.
- International career development and learning opportunities.
- Competitive salary, benefits and performance incentives.
- #J-18808-Ljbffr
Sales Executive Middle East in London employer: COMO Metropolitan London
COMO Hotels and Resorts is an exceptional employer, offering a unique opportunity to work within a prestigious, family-owned luxury hotel brand in the heart of Mayfair, London. With a strong commitment to employee growth, you will benefit from international career development opportunities, competitive salaries, and a vibrant work culture that values holistic wellness and exceptional guest experiences. Join us to build meaningful relationships with esteemed travel partners across the Middle East while enjoying a supportive environment that encourages professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Executive Middle East in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like COMO Metropolitan London. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to COMO Metropolitan London
Don't be shy about reaching out to COMO Metropolitan London directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Sales Executive Middle East in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about COMO Metropolitan London and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at COMO Metropolitan London
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
