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- Tasks: Provide outstanding customer service and create a welcoming atmosphere for guests.
- Company: Trendy urban retreat in the heart of Mayfair, offering a unique hotel experience.
- Benefits: Competitive salary, global employee discounts, free meals, and career development opportunities.
- Why this job: Join a dynamic team and make a lasting impression on guests every day.
- Qualifications: Strong communication skills, IT proficiency, and a passion for hospitality.
- Other info: Enjoy 28 paid holidays, wellness activities, and a supportive work environment.
The predicted salary is between 30000 - 36000 £ per year.
COMO Metropolitan London is an inner-city property stripping back to the non-essential elements of a traditional hotel. The result is an urban retreat that is cool, accessible and sophisticated. COMO Metropolitan London is a 144-bedroom property with 19 private residences situated in the heart of Mayfair. We are seeking a dedicated and professional Receptionist to join our team. If you are passionate about providing outstanding customer service, enjoy creating a welcoming first impression, and take pride in being organised and attentive to detail, we would love to hear from you.
What we will offer you:
- Competitive salary of £32,556 per annum + service charge
- Employee rates for all COMO Hotels and Resorts properties worldwide
- Employee discounts on F&B and Spa treatments, including Nobu London
- 3 complimentary nights stay in any COMO Hotel or Resort Worldwide
- Career development opportunities
- A lucrative bonus for introducing someone to any COMO property
- An exciting calendar of wellness and engagement activities
- Access to an Employee assistance programme; offering support and advice
- Free meals on duty
- Free Uniform & laundry service
- 28 paid holidays per year, increasing with service
- NEST Auto-enrolment Pension
- Company Sick Pay
What you will do:
- Follow company policies and procedures regarding the check-in and –out process whilst providing our guests with prompt, efficient, and friendly service.
- Be completely knowledgeable of our room categories, layouts, and features, as well as with sales types, guest types, VIP codes, and room rates.
- As our receptionist you must represent the COMO brand and reflect our vision and values at all times.
- Handle guest interactions and complaints in a polite, engaging and empathetic manner.
- To attend and participate in handover briefings at the beginning and end of your shifts to aid the flow of communication and maintain the smooth operation of the department.
Who you are:
- Excellent at greeting and establishing a rapport with guests
- Well-organised, responsive to business needs, with a team player spirit
- Have excellent written and verbal communication skills
- Having strong IT skills
- Knowledge of Opera is highly desirable
- A proactive approach with a self-driven attitude
If you believe your skills and experience align with this position, we would love to hear from you!
Receptionist in London employer: COMO Metropolitan London
Contact Detail:
COMO Metropolitan London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in London
✨Tip Number 1
First things first, make sure you know the COMO brand inside out. Familiarise yourself with their values and what makes them unique. When you walk into that interview, let your passion for their mission shine through!
✨Tip Number 2
Practice your greeting skills! As a receptionist, you'll be the first point of contact for guests. Role-play with a friend or in front of a mirror to nail that warm, welcoming vibe. Remember, first impressions count!
✨Tip Number 3
Be ready to showcase your organisational skills. Think of examples from your past experiences where you’ve handled multiple tasks efficiently. This will show that you can keep things running smoothly at COMO Metropolitan London.
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the COMO family. Good luck!
We think you need these skills to ace Receptionist in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and what makes you a great fit for our team.
Tailor Your Application: Make sure to tailor your application to the Receptionist role at COMO Metropolitan London. Highlight your relevant experience and skills, especially those that align with our values of being organised, attentive, and friendly.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great addition to our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it shows you’re keen on joining our COMO family!
How to prepare for a job interview at COMO Metropolitan London
✨Know the Company Inside Out
Before your interview, take some time to research COMO Metropolitan London. Understand their values, the services they offer, and what makes them unique. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a receptionist, outstanding customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a complaint. This will demonstrate your ability to handle guest interactions with empathy and professionalism.
✨Practice Your Communication Skills
Since excellent verbal and written communication skills are essential for this role, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and answering common interview questions.
✨Be Organised and Attentive to Detail
During the interview, highlight your organisational skills and attention to detail. You could mention how you manage your time effectively or how you keep track of important information. This will align well with the expectations of the role and show that you’re a good fit for the team.
