About COMO Hotels and Resorts
COMO Hotels and Resorts is an award-winning, family-owned group of 19 hotels and resorts worldwide. Each property is unique, yet all share the same heart: a deep commitment to holistic wellness, exceptional nutrition-rich cuisine, and inspiring destinations that honour the spirit of place. This role will look after 2 of our properties in London
COMO Metropolitan London; Located in the heart of Mayfair, COMO Metropolitan London is an urban retreat that strips back to the essential, creating a cool, sophisticated, and accessible experience. The property features 144 bedrooms and 19 private residences, offering a modern sanctuary in the city.
COMO The Halkin; is a 41 bedroom hotel conceived as a cocooning ‘Home from Home’ on a quiet street in London Belgravia. The classic proportions, arched windows and Georgian brick exteriors matched with elegant interiors create a feel of a private home
The Role
We are seeking a passionate Learning & Development Manager to drive training and development across our London properties – COMO Metropolitan and COMO The Halkin. This is a hands-on, strategic role with a real impact on the growth and engagement of our team members.
Why join us?
- Worldwide discounts at all COMO Hotels & Resorts
- 3 complimentary nights per year at any COMO Hotels & Resorts; worldwide
- Private medical insurance
- Discounted dining rate at Nobu London
- Company sick pay
- Lucrative Recommend a friend scheme
- Career development and growth opportunities
- Wellness & engagement activities
- Employee assistance programme & financial advice
What You Will Do:
- Assess learning needs across both properties, identifying organisational and individual skill gaps.
- Align learning initiatives with hotel and company objectives to enhance performance and drive success.
- Lead COMO Welcome, our onboarding program, creating an engaging introduction to COMO’s culture and core values.
- Evaluate training effectiveness through feedback, performance metrics, and data-driven strategies.
- Design and deliver impactful, tailored training programs to enhance skills and service excellence.
- Develop brand-specific learning content and compelling resources for our online training platform.
- Collaborate with departments to understand unique training requirements and ensure alignment with group goals.
Who You Are:
- Experienced in a learning manager or L&D role within the hospitality industry.
- A strong leader passionate about fostering a culture of continuous learning.
- Highly organised with the ability to self-manage, prioritise, and deliver consistently.
- A confident trainer, able to build rapport with team members and managers alike.
- Excellent communicator and collaborator at all levels of the organisation.
- Creative, with a genuine passion for hospitality and developing internal talent
People and Culture Manager in London employer: COMO Metropolitan London
COMO Hotels and Resorts is an exceptional employer, offering a unique blend of competitive salaries, generous employee benefits, and a vibrant work culture that prioritises holistic wellness and personal growth. Located in the heart of Mayfair, COMO Metropolitan London provides its staff with opportunities for career development, access to exclusive employee rates at properties worldwide, and a supportive environment that encourages teamwork and professional excellence.
