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- Tasks: Own guest requests and ensure memorable experiences from arrival to departure.
- Company: Award-winning COMO Hotels and Resorts, known for wellness and exceptional service.
- Benefits: Competitive salary, employee discounts, free meals, and career development opportunities.
- Why this job: Join a dynamic team in a stylish urban retreat and make guests feel at home.
- Qualifications: Experience in 4/5-star hotels, excellent communication skills, and knowledge of London.
- Other info: Enjoy wellness activities and a supportive work environment with great growth potential.
The predicted salary is between 30000 - 36000 £ per year.
COMO Hotels and Resorts are an award-winning, family-owned group of 18 hotels and resorts worldwide; each one different to the other but sharing the same heart: a deep commitment to holistic wellness, exceptional nutrition-rich cuisine, and inspiring destinations that honour the spirit of place. COMO Metropolitan London is an inner city property stripping back to the non-essential elements of a traditional hotel. The result is an urban retreat that is cool, accessible and sophisticated. COMO Metropolitan London is a 144 bedroom property with 19 private residences situated in the Heart of Mayfair.
What you will do:
- Take ownership of guest requests and follow them through to successful completion.
- Provide a friendly, efficient, and courteous service upon arrival and departure to ensure our guests' first and last impressions of the hotel are memorable.
- Coordinate and manage requests from hotel guests in relation to business services, luggage storage, and rooming.
- Work closely with the Reception team making sure the Check in Check out process is smooth and efficient.
- Assist the Head Concierge with day to day tasks and cover the front door when required.
Who you are:
- You will have previous experience in a 4/5-star hotel.
- Proactive in approach with a self-driven attitude.
- You will have excellent social interaction and communication skills.
- Excellent spoken and written English.
- You are knowledgeable of London in order to assist guests with their bearings and meeting their requirements.
- A working knowledge of Opera would be advantageous, although not essential.
- You hold a full, clean driving license (as you may be asked to assist with the parking of guests' cars).
What we will offer you:
- Competitive salary of £30,954 + Expected average annual service charge of £2,000.
- Employee rates for all COMO Hotels and Resorts properties worldwide.
- 3 complimentary nights stay in any COMO Hotel or Resort Worldwide.
- Employee discounts on Nobu London.
- Career development opportunities.
- A lucrative bonus for introducing someone to any COMO property.
- An exciting calendar of wellness and engagement activities.
- Access to free financial advice and an Employee assistance programme; offering support and advice.
- Free meals on duty.
- Free Uniform & laundry service.
- 28 paid holidays per year, increasing with service.
- NEST Auto-enrollment Pension.
- Company Sick Pay.
Concierge in London employer: COMO Metropolitan London
Contact Detail:
COMO Metropolitan London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge in London
✨Tip Number 1
Get to know COMO Hotels and Resorts inside out! Familiarise yourself with their values, especially their commitment to wellness and exceptional service. This will help you connect with the team during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Concierge, you'll need to be friendly and efficient. Role-play common guest scenarios with friends or family to boost your confidence and ensure you're ready to impress.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the application process and company culture. They might even give you a heads-up on what the hiring team is looking for!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the COMO family. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Concierge in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly and approachable tone can make a big difference, especially for a role like Concierge.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your previous experience in 4/5-star hotels and any relevant skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured writing that’s easy to read. Avoid fluff and focus on what makes you a great fit for the Concierge role at COMO Metropolitan London.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at COMO Metropolitan London
✨Know Your Hotel
Familiarise yourself with COMO Metropolitan London and its unique offerings. Understand the hotel's commitment to wellness and exceptional service, as this will help you align your answers with their values during the interview.
✨Showcase Your Experience
Be ready to discuss your previous experience in 4/5-star hotels. Highlight specific situations where you took ownership of guest requests or provided exceptional service, as this will demonstrate your capability for the Concierge role.
✨Brush Up on London Knowledge
Since you'll be assisting guests with their bearings, make sure you have a good grasp of key locations and attractions in London. This knowledge will not only impress your interviewers but also show that you're proactive and ready to assist guests effectively.
✨Practice Communication Skills
Excellent communication is crucial for a Concierge. Practice articulating your thoughts clearly and confidently. Consider role-playing common guest scenarios with a friend to refine your social interaction skills before the big day.
