COMO Hotels and Resorts are an award-winning, family-owned group of 20 hotels and resorts worldwide; each one different to the other but sharing the same heart: a deep commitment to holistic wellness, exceptional nutrition-rich cuisine, and inspiring destinations that honour the spirit of place. COMO Metropolitan London is an inner city property stripping back to the non-essential elements of a traditional hotel. The result is an urban retreat that is cool, accessible and sophisticated. COMO Metropolitan London is a 144 bedroom property with 19 private residences situated in the Heart of Mayfair. Role The Reception Team Leader follows all administrative functions given by the Front Office and assists Hotel guests whenever possible. He/she supervises the day to day operations on the reception and ensures that policies and procedures are followed, ensures every guest receives service that is consistent and in line with the COMO Metropolitan London mission statement. Tasks / Responsibilities Provide our guest with prompt and efficient room registration and check out according to the policy and procedure for registration Having a full understanding of the LQA Standards Answer calls in a polite and professional manner following LQA Standards and SOPs Be completely knowledgeable of our product, and timings for our outlets and services Handling cash and foreign currency exchange. Handle guests’ complaints or problems in a polite and helpful manner or elevate to a superior if required Offer guests information about the Hotel outlets, their opening, closing times and products on offer Attend, and give, hand over at the end and start of your shift. Checklists to be completed during and at the end of each shift Monitor general inbox on each shift and response to guest query Works towards departmental daily/monthly goals to meet the required target, including COMO Club enrolments, upsell, LQA, online reputation and cross selling the spa and other hotel facilities Work closely with the other departments, including Reservations, Concierge, F worldwide. Discounted dining rateat Nobu London and Labombe by Trivet. Service Charge on top of your monthly salary payment. Company Sick Pay. 28 paid days holiday per year, increasing with service. Earn up to £450 through ourRecommend a Friend scheme. Career developmentand growth opportunities. A calendar of wellness
Front Office Supervisor employer: COMO Metropolitan London
COMO Hotels and Resorts is an exceptional employer, offering a unique opportunity to work within a prestigious, family-owned luxury hotel brand in the heart of Mayfair, London. With a strong commitment to employee growth, you will benefit from international career development opportunities, competitive salaries, and a vibrant work culture that values holistic wellness and exceptional guest experiences. Join us to build meaningful relationships with esteemed travel partners across the Middle East while enjoying a supportive environment that encourages professional advancement.
