At a Glance
- Tasks: Welcome guests and ensure a smooth check-in and check-out experience.
- Company: Join the award-winning COMO Hotels and Resorts family.
- Benefits: Competitive salary, employee discounts, career development, and wellness activities.
- Other info: Enjoy 28 paid holidays, free meals, and a supportive work environment.
- Why this job: Be part of a vibrant team in a stylish urban retreat.
- Qualifications: Strong communication skills, IT proficiency, and a proactive attitude.
The predicted salary is between 30160 - 30160 £ per year.
COMO Hotels and Resorts are an award-winning, family-owned group of 20 hotels and resorts worldwide; each one different to the other but sharing the same heart: a deep commitment to holistic wellness, exceptional nutrition-rich cuisine, and inspiring destinations that honour the spirit of place.
COMO Metropolitan London is an inner city property stripping back to the non-essential elements of a traditional hotel.
The result is an urban retreat that is cool, accessible and sophisticated.
COMO Metropolitan London is a 144 bedroom property with 19 private residences situated in the Heart of Mayfair.
What you will do
- Follow company policies and procedures regarding the check-in and -out process whilst providing our guests with prompt, efficient, and friendly service.
- Be completely knowledgeable of our room categories, layouts, and features, as well as with sales types, guest types, VIP codes, and room rates.
- As our receptionist you must represent the COMO brand and reflect our vision and values at all times.
- Handle guest interactions and complaints in a polite, engaging and empathetic manner.
- To attend and participate in handover briefings at the beginning and end of your shifts to aid the flow of communication and maintain the smooth operation of the department.
Who you are
- You will be excellent at greeting and establishing a rapport with our guests
- You will be extremely well-organised, responsive to business needs and be a team player.
- You will have excellent written and verbal communication skills
- You will have strong IT skills Knowledge of Opera is highly desirable
- A proactive approach with a self-driven attitude.
What we will offer you
- Competitive salary of £30,160 per annum + service charge
- Employee rates for all COMO Hotels and Resorts properties worldwide
- Employee discounts on Nobu London
- 3 complimentary nights stay in any COMO Hotel or Resort Worldwide
- Career development opportunities
- A lucrative bonus for introducing someone to any COMO property
- An exciting calendar of wellness and engagement activities
- Access to free financial advice
- Access to an Employee assistance programme; offering support and advice
- Free meals on duty
- Free Uniform & laundry service
- 28 paid holidays per year, increasing with service
- NEST Auto-enrolment Pension
- Company Sick Pay
- #J-18808-Ljbffr
Receptionist in City of Westminster employer: COMO Metropolitan London
COMO Hotels and Resorts is an exceptional employer, offering a vibrant work culture that prioritises holistic wellness and employee development. Located in the heart of Mayfair, COMO Metropolitan London provides its staff with competitive salaries, generous benefits including complimentary stays at any COMO property, and a supportive environment that fosters career growth and personal well-being. Join us to be part of a family-owned group that values each team member and encourages a proactive approach to service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like COMO Metropolitan London. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to COMO Metropolitan London
Don't be shy about reaching out to COMO Metropolitan London directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about COMO Metropolitan London and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at COMO Metropolitan London
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
