COMO Hotels and Resorts are an award-winning, family-owned group of 20 hotels and resorts worldwide; each one different to the other but sharing the same heart: a deep commitment to holistic wellness, exceptional nutrition-rich cuisine, and inspiring destinations that honour the spirit of place.
COMO Metropolitan London is an inner city property stripping back to the non-essential elements of a traditional hotel. The result is an urban retreat that is cool, accessible and sophisticated. COMO Metropolitan London is a 144 bedroom property with 19 private residences situated in the Heart of Mayfair.
Role
The Reception Team Leader follows all administrative functions given by the Front Office and assists Hotel guests whenever possible. He/she supervises the day to day operations on the reception and ensures that policies and procedures are followed, ensures every guest receives service that is consistent and in line with the COMO Metropolitan London mission statement.
Tasks / Responsibilities
- Provide our guest with
prompt and efficient room registration and check out according to the policy
and procedure for registration - Having a full
understanding of the LQA Standards - Answer calls in a
polite and professional manner following LQA Standards and SOPs - Be completely
knowledgeable of our product, and timings for our outlets and services - Handling cash and
foreign currency exchange. - Handle guests’
complaints or problems in a polite and helpful manner or elevate to a superior
if required - Offer guests
information about the Hotel outlets, their opening, closing times and products
on offer - Attend, and give, hand
over at the end and start of your shift. Checklists to be completed during and
at the end of each shift - Monitor general inbox
on each shift and response to guest query - Works towards
departmental daily/monthly goals to meet the required target, including COMO
Club enrolments, upsell, LQA, online reputation and cross selling the spa and
other hotel facilities - Work closely with the
other departments, including Reservations, Concierge, F&B and Housekeeping
to ensure guest expectations are met - Ensure the reception
area is keep clean and tidy at all times - Ensure your float is
kept to the specified amount and do not allow shortages to occur - Know the local
shopping areas, restaurants, bars and places of interest in order to give
accurate information and advice guests - Conduct oneself in
such a manner as to reflect the COMO Metropolitan London mission statement. Set
an example for staff to emulate and act as a role model - Supervise and Support
Receptionists: Oversee the daily duties of reception staff, ensuring adherence
to SOPs and LQA standards, while providing guidance and support. - Oversee stationary par
levels and order what is needed both weekly and fortnightly - Mentor and Train Team:
Provide training for new staff on hotel procedures, systems, and LQA standards,
provides mock-up examples and facilitate ongoing development for existing team
members. - Lead by Example in
Guest Service Excellence: Demonstrate exceptional guest service and model LQA
standard behaviours for the team, setting a high standard for guest
interactions. - Ensure that credit
checks are followed on each shift, and inform the Manager on duty of credit
risk guests - Works towards
departmental daily/monthly goals to meet the required target (i.e. – Upsell
targets, LQA targets etc.)
Essential Attributes
- Previous experience in
Reception, and with OPERA PMS or CLOUD - Proactive in approach
with self-driven attitude - Excellent spoken and
written English - Excellent Social and
Communication skills - Well-presented and
groomed
Why Join Us?
- Worldwide discounts at all COMO Hotels & Resorts including Family & Friends discounted rates.
- 3 complimentary nights per year at any COMO Hotels & Resorts; worldwide.
- Discounted dining rate at Nobu London and
Labombe by Trivet. - Service Charge on top of your monthly salary payment.
- Company Sick Pay.
- 28 paid days holiday per year, increasing with
service. - Earn up to £450 through our Recommend a Friend scheme.
- Career development and growth opportunities.
- A calendar of wellness & engagement activities.
- Access to our Employee Assistance Programme which includes financial advice and mental health support.
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Reception Team Leader in City of Westminster employer: COMO Metropolitan London
COMO Hotels and Resorts is an exceptional employer, offering a unique opportunity to work within a prestigious, family-owned luxury hotel brand in the heart of Mayfair, London. With a strong commitment to employee growth, you will benefit from international career development opportunities, competitive salaries, and a vibrant work culture that values holistic wellness and exceptional guest experiences. Join us to build meaningful relationships with esteemed travel partners across the Middle East while enjoying a supportive environment that encourages professional advancement.
