At a Glance
- Tasks: Deliver exceptional client experiences and maximise Salesforce value for customers.
- Company: Join a certified Salesforce consulting partner with a focus on innovation.
- Benefits: Remote work, professional development, and a supportive team environment.
- Other info: Dynamic role with opportunities for growth and learning in a remote setting.
- Why this job: Be the bridge between clients and tech teams, making a real impact.
- Qualifications: Experience in customer-facing roles and a passion for Salesforce.
The predicted salary is between 35000 - 45000 £ per year.
Please note we are looking for candidates based in the UK. Visa and sponsorship is not available. We are certified Salesforce consulting partners with a presence in Jersey (Channel Islands), London and Portugal. We have a track record of delivering innovative solutions in a wide variety of sectors, particularly focused on financial and professional services. We help our customers to build a competitive advantage through implementing, optimising and maintaining Salesforce solutions.
As a Managed Services Concierge, you will play a key role in delivering an exceptional client experience by partnering with our Managed Services Director to help customers maximise the value of their Salesforce investment. You will build trusted relationships, provide proactive guidance, and identify opportunities to improve business processes, user adoption, and platform capabilities. Acting as the bridge between our customers and technical delivery teams, you will ensure clients receive a tailored, high-quality service while helping them achieve their business goals through Salesforce.
Create a proactive client experience by regularly reviewing client activity, upcoming milestones, business events, Salesforce usage patterns and open support trends to identify useful ideas. Look for moments where Comnexa can add value before the client asks.
Turn observations into simple ideas. Translate what you notice into clear, practical suggestions. These do not need to be complex. They might include a new dashboard, improved automation, cleaner data process, campaign support, user training, event setup, reporting pack or small enhancement.
Act as the front of house for Managed Services. Bring warmth, structure and confidence to client interactions. Make clients feel heard, remembered and cared for. Follow up thoughtfully. Capture preferences. Notice recurring frustrations. Help every client feel like they are receiving a tailored service.
Support account growth without being pushy. Identify opportunities for additional support, small enhancements, workshops or project work. Work with account managers and delivery leads to shape these into helpful next steps. The focus is always client value first, commercial opportunity second.
Connect the dots internally. Work with technical consultants and developers to validate ideas, estimate effort and make sure suggestions are realistic. Help technical team members understand client context, priorities and personalities.
Improve the Managed Services rhythm. Help create client check-in packs, success reviews, proactive idea logs, white glove service moments, renewal insights and value summaries. Bring structure and polish to the way Comnexa communicates ongoing value.
What Success Looks Like: You will do well in this role if clients start saying things like: 'Comnexa thought of that before we did.' 'They really understand how our business works.' 'That was a small idea, but it saved us a lot of time.' 'They are not just fixing Salesforce; they are helping us use it better.' 'It feels like we have someone looking out for us.' Internally, success means the Managed Services team becomes more proactive, more commercially aware and more client-experience-led, without losing its technical quality.
Ideal Background: This role could suit someone from several backgrounds:
- Hospitality or luxury service: Someone who understands premium client care, anticipation, attention to detail and making people feel valued.
- Sales or account management: Someone comfortable spotting opportunities, asking good questions and building trusted relationships.
- Salesforce admin or junior consultant: Someone who understands the platform and wants to move into a more client-facing, advisory role.
- Customer success or support: Someone who is already good with clients but wants to become more strategic and proactive.
You do not need to be a deep technical Salesforce expert from day one. You do need curiosity, confidence with clients, strong communication skills and a genuine interest in learning how Salesforce can solve business problems.
We’re looking for somebody with Salesforce skills who can work well as part of a remote team. Enhance your application by telling us about:
- The Salesforce projects you’ve worked on in the past
- Why you have chosen to pursue a career within the Salesforce ecosystem
- Any apps or common technologies you have integrated with Salesforce
- Which Salesforce certifications you are working towards
Experience in a customer-facing role, with a passion for delivering exceptional client experiences. Salesforce experience as a user, administrator or consultant, or a strong interest in building a career within the Salesforce ecosystem. Experience configuring Salesforce (Flows, Automation, Permissions, Validation Rules and App Integrations) is advantageous. Salesforce certifications are desirable, or a willingness to achieve them with Comnexa's support. Excellent communication skills and fluency in English. Strong relationship-building skills with the ability to grow and nurture client relationships. A proactive, curious and problem-solving mindset. Excellent organisational and time management skills.
Use of AI: Passionate, knowledge or willingness to use AI to increase efficiency (Comnexa use OpenAI for Business and Codex across the company). Knowledge or desire to learn how to use/adopt custom GPT models, Agents and Codex into Managed Services client engagement workflows.
Preferred skills: Proactive and observant, warm and client-focused, commercially aware, strong communicator, organised with excellent follow-through, interested in Salesforce and business process improvement.
Managed Services Concierge in London employer: ComnexaCareers
At Comnexa, we pride ourselves on being an exceptional employer that values innovation and client satisfaction. Our work culture fosters collaboration and growth, providing employees with opportunities to enhance their Salesforce expertise while delivering tailored solutions to our clients. Located in the vibrant Channel Islands, we offer a unique environment where you can thrive professionally and personally, all while making a meaningful impact in the financial and professional services sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Managed Services Concierge in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ComnexaCareers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ComnexaCareers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Managed Services Concierge in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ComnexaCareers:Your cover letter is your chance to shine! Tell us why you want to work at ComnexaCareers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ComnexaCareers!
How to prepare for a job interview at ComnexaCareers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
