At a Glance
- Tasks: Guide clients through onboarding, training, and technical support for our innovative software.
- Company: Join Commusoft, a dynamic tech company transforming field service businesses globally.
- Benefits: Enjoy a competitive salary, generous leave, gym contributions, and flexible remote work options.
- Other info: Collaborative culture with opportunities for personal and professional growth.
- Why this job: Be part of a mission-driven team making a real impact in the tech industry.
- Qualifications: 2+ years in B2B SaaS onboarding with strong technical and communication skills.
The predicted salary is between 35000 - 39000 £ per year.
Come and meet the Founder in this 1-minute video, where you'll get a firsthand glimpse into who we are and life here at Commusoft.
Global Mission Statement: From the side project of an entrepreneurial university student to an award-winning global company, Commusoft continues to evolve and has a positive impact in the field service software market. Since 2006, we’ve transformed not only our services and offerings but also the business operations of thousands of service companies that rely on our software daily. Our dedication to being a positive presence stretches far and wide, underpinning the entire journey that Commusoft employees take our clients on. Starting with making sure we only sell to businesses that can benefit from our solutions, comprehensively supporting clients from day one, and always being open and transparent with our community, these commitments ensure sustainable growth for our clients and Commusoft alike.
Inclusion and Belonging at Commusoft: Our clients come from all walks of life, and so do we. We draw upon our talented and diverse team of different cultures, backgrounds, and life experiences to ensure the success of our business. We have a ‘culture-add’ mindset rather than ‘culture-fit’ when it comes to our hiring process, and we intend to genuinely drive transformational change when it comes to diversity, inclusion, and belonging. If you're eager to take clients on a journey and help transform field service businesses for the better, you’ll be at home at Commusoft.
Department Mission Statement: At the heart of Commusoft's success lies our Client Operations, a unified, strategic powerhouse dedicated to maximising client value. Our core mission is the dual pursuit of outstanding client sentiment and driving our Net Retention Rate. We are not just Support; we are dedicated partners, transitioning from a reactive model to a specialised, proactive system designed for scalable growth and deep client empowerment.
What you’ll do:
- End-to-End Onboarding & Enablement: Lead clients through the full onboarding process, defining the technical project plan and key success goals. Enable specific platform configuration and workflow development based on their business needs.
- Training & Consultation: Deliver engaging product training sessions tailored to different client roles and technical abilities. Ensure clients feel confident using the platform and can embed it effectively into their workflows.
- Technical Guidance: Act as the primary technical advisor, providing high-level consultation and best practices for technical setup, integrations, data migration, and advanced system configuration.
- Smooth Handover & Collaboration: Collaborate with the Sales team to capture client requirements and expectations, ensuring a seamless transition into onboarding and providing technical expertise during pre-sales conversations.
- Technical Problem-Solving: Address client technical queries and challenges with a consultative approach.
- Product Configuration & Optimisation: Work with clients to configure features and settings to suit their unique business processes.
- Client Readiness & Monitoring: Regularly check client adoption progress, ensuring training goals are met and clients are confident using the system.
- Feedback & Continuous Improvement: Gather and communicate client feedback during and after onboarding to the Product and Engineering teams.
- Cross-Functional Collaboration: Partner with Product, Support, and Client Success colleagues to ensure client onboarding is smooth and scalable.
- Proactive Content & Adoption: Leverage tools like Userflow to create and enable targeted, automated product walkthroughs for onboarding and feature adoption.
Your skills, behaviours and values:
- B2B SaaS Onboarding: 2 years’+ experience in a Technical Consulting or Onboarding role within a B2B SaaS environment.
- Technical Aptitude: Demonstrated comfort with data migration, complex system configuration and troubleshooting technical platform challenges.
- Training & Facilitation: Experience delivering training sessions (1:1 or group) in a way that is engaging, clear, and tailored to different client needs.
- Consultation Skills: Proven ability to provide strategic, high‑level advice rather than hands‑on assistance.
- Project Management: Proficiency in defining, structuring, and managing technical client onboarding projects and timelines.
- Data Fluency: Ability to analyse product usage data and interpret adoption metrics to inform client configuration strategies.
- Expectation Management: Strong ability to manage scope, negotiate client requirements, and articulate technical limitations clearly and professionally.
- Product Enablement: Hands‑on experience with user adoption or enablement tools (Userflow, etc.) or a high technical aptitude for quickly mastering them.
- Communication: Exceptional verbal and written skills, with the ability to translate complex technical concepts into clear, client‑friendly business value.
- Solutions‑Oriented and Scalable Thinking: Possesses a proactive approach to anticipating and solving challenges.
- Organised & Adaptable: Skilled at managing multiple client onboarding projects simultaneously.
Salary & Benefits: The base salary is £35-39,000 per year. The other elements of your compensation include: 23 days off (increase with tenure) plus the UK bank holidays, £50 monthly gym contribution, pension contribution, private healthcare option, extended parental leave, remote working over Christmas and during the summer period, up to 5 days holiday-buy‑in‑scheme, drinks and snacks provided at our new modern workspace next to Elephant & Castle underground station. Please note that for the first month you will be required to come in full‑time 8.30am‑5.30pm.
Technical Success Consultant employer: Commusoft
Commusoft is an exceptional employer located in Greater London, offering a dynamic work culture that prioritises employee growth and development. With a focus on collaboration and innovation, employees benefit from tailored training sessions and the opportunity to work with cross-functional teams, ensuring a rewarding experience in the B2B SaaS sector. The competitive salary and comprehensive benefits package further enhance the appeal of joining a company dedicated to empowering its workforce.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Success Consultant
✨Tip Number 1
Get to know the company inside out! Watch that 1-minute video and dive into their mission. Understanding Commusoft's values will help you connect with them during interviews.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn, ask about their experiences, and get insights into the company culture. This can give you a leg up when it comes to interviews.
✨Tip Number 3
Prepare for those tricky technical questions! Brush up on your knowledge of B2B SaaS onboarding and be ready to discuss your past experiences in detail. Show them you’re the expert they need!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Commusoft.
We think you need these skills to ace Technical Success Consultant
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about helping clients and transforming their businesses. Share why you’re drawn to Commusoft and our mission.
Tailor Your Experience:Make sure to highlight your relevant experience in B2B SaaS onboarding or technical consulting. We love seeing how your skills align with what we do, so don’t be shy about showcasing your past successes and how they relate to this role.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on communicating your ideas effectively. Remember, we want to understand your qualifications without getting lost in the details!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Commusoft
✨Know the Company Inside Out
Before your interview, take some time to really understand Commusoft's mission and values. Watch the founder's video and read up on their journey. This will not only help you answer questions but also show your genuine interest in being part of their team.
✨Showcase Your Technical Skills
As a Technical Success Consultant, you'll need to demonstrate your technical aptitude. Be prepared to discuss your experience with data migration, system configuration, and troubleshooting. Bring examples of how you've successfully guided clients through technical challenges in the past.
✨Engage with Your Communication Style
Practice explaining complex technical concepts in simple terms. During the interview, focus on how you can communicate effectively with clients of varying technical abilities. This will highlight your training and facilitation skills, which are crucial for the role.
✨Prepare Questions That Matter
Think of insightful questions to ask during the interview. Inquire about the team's approach to client onboarding or how they measure client success. This shows that you're not just interested in the job, but also in how you can contribute to the company's goals.
