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- Tasks: Guide clients through onboarding, training, and technical support for our innovative software.
- Company: Join Commusoft, a dynamic tech company transforming the field service industry.
- Benefits: Enjoy a competitive salary, flexible working, gym contributions, and generous holiday allowance.
- Other info: Collaborative culture with opportunities for growth and a focus on diversity and inclusion.
- Why this job: Make a real impact by empowering businesses with cutting-edge technology and exceptional support.
- Qualifications: 2+ years in B2B SaaS onboarding, strong communication, and problem-solving skills.
The predicted salary is between 35000 - 39000 £ per year.
Come and meet the Founder in this 1-minute video, where you'll get a firsthand glimpse into who we are and life here at Commusoft.
Global Mission Statement: From the side project of an entrepreneurial university student to an award-winning global company, Commusoft continues to evolve and has a positive impact in the field service software market. Since 2006, we’ve transformed not only our services and offerings but also the business operations of thousands of service companies that rely on our software daily. Our dedication to being a positive presence stretches far and wide, underpinning the entire journey that Commusoft employees take our clients on. Starting with making sure we only sell to businesses that can benefit from our solutions, comprehensively supporting clients from day one, and always being open and transparent with our community, these commitments ensure sustainable growth for our clients and Commusoft alike.
Inclusion and Belonging at Commusoft: Our clients come from all walks of life, and so do we. We draw upon our talented and diverse team of different cultures, backgrounds, and life experiences to ensure the success of our business. We have a ‘culture-add’ mindset rather than ‘culture-fit’ when it comes to our hiring process, and we intend to genuinely drive transformational change when it comes to diversity, inclusion, and belonging.
Department Mission Statement: At the heart of Commusoft's success lies our Client Operations, a unified, strategic powerhouse dedicated to maximising client value. Our core mission is the dual pursuit of outstanding client sentiment and driving our Net Retention Rate. We are not just Support; we are dedicated partners, transitioning from a reactive model to a specialised, proactive system designed for scalable growth and deep client empowerment.
- Client Success: We serve as strategic partners and consultants, concentrating on relationship mastery, proactive business consultation, and technical enablement.
- Technical Support: We are the expert problem-solvers, providing advanced, complex technical resolution.
- Knowledge & AI Enablement: We are the central engine for empowerment and scalability, curating all internal and external knowledge.
What you’ll do:
- End-to-End Onboarding & Enablement: Lead clients through the full onboarding process, defining the technical project plan and key success goals.
- Training & Consultation: Deliver engaging product training sessions tailored to different client roles and technical abilities.
- Technical Guidance: Act as the primary technical advisor, providing high-level consultation and best practices.
- Smooth Handover & Collaboration: Collaborate with the Sales team to capture client requirements and expectations.
- Technical Problem-Solving: Address client technical queries and challenges with a consultative approach.
- Product Configuration & Optimisation: Work with clients to configure features and settings to suit their unique business processes.
- Client Readiness & Monitoring: Regularly check client adoption progress, ensuring training goals are met.
- Feedback & Continuous Improvement: Gather and communicate client feedback during and after onboarding.
- Cross-Functional Collaboration: Partner with Product, Support, and Client Success colleagues.
- Proactive Content & Adoption: Leverage tools to create and enable targeted, automated product walkthroughs.
Your skills, behaviours and values:
- B2B SaaS Onboarding: 2 years’+ experience in a Technical Consulting or Onboarding role within a B2B SaaS environment.
- Technical Aptitude: Demonstrated comfort with data migration, complex system configuration and troubleshooting.
- Training & Facilitation: Experience delivering training sessions in a way that is engaging and clear.
- Consultation Skills: Proven ability to provide strategic, high‑level advice.
- Project Management: Proficiency in defining, structuring, and managing technical client onboarding projects.
- Data Fluency: Ability to analyse product usage data and interpret adoption metrics.
- Expectation Management: Strong ability to manage scope and negotiate client requirements.
- Product Enablement: Hands‑on experience with user adoption or enablement tools.
- Communication: Exceptional verbal and written skills.
- Solutions‑Oriented and Scalable Thinking: Possesses a proactive approach to anticipating and solving challenges.
- Organised & Adaptable: Skilled at managing multiple client onboarding projects simultaneously.
Salary & Benefits: The base salary is £35-39,000 per year. The other elements of your compensation include: 23 days off (increase with tenure) plus the UK bank holidays, £50 monthly gym contribution, pension contribution, private healthcare option, extended parental leave, remote working over Christmas and during the summer period, up to 5 days holiday-buy‑in‑scheme, drinks and snacks provided at our new modern workspace next to Elephant & Castle underground station. Please note that for the first month you will be required to come in full‑time 8.30am‑5.30pm.
Technical Success Consultant in London employer: Commusoft
Contact Detail:
Commusoft Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Success Consultant in London
✨Tip Number 1
Get to know the company inside out! Watch that 1-minute video and dive into their mission. Understanding Commusoft's values will help you connect with them during interviews.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with their needs, especially in technical consulting and client success. Practice makes perfect!
✨Tip Number 4
Apply through our website! It shows you're genuinely interested and gives you a better chance of being noticed. Plus, it’s super easy to keep track of your application status.
We think you need these skills to ace Technical Success Consultant in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about helping clients and transforming their businesses. A little personality goes a long way!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in B2B SaaS onboarding and technical consulting. We love seeing how your skills align with what we do at Commusoft, so don’t hold back!
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, especially when it comes to complex technical concepts. Use simple language to explain your past experiences and how they relate to the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Commusoft
✨Know the Company Inside Out
Before your interview, take some time to really understand Commusoft's mission and values. Watch the founder's video and read up on their journey. This will not only help you answer questions but also show your genuine interest in being part of their team.
✨Showcase Your Technical Skills
As a Technical Success Consultant, you'll need to demonstrate your technical aptitude. Be prepared to discuss your experience with data migration, system configuration, and troubleshooting. Bring examples of how you've successfully guided clients through technical challenges in the past.
✨Engage with Your Communication Style
Communication is key in this role. Practice explaining complex technical concepts in simple terms. During the interview, focus on how you can tailor your communication style to different client needs, showcasing your ability to make clients feel confident and empowered.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and project management abilities. Think of specific instances where you've managed client expectations or navigated technical hurdles. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.