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- Tasks: Develop and implement training programmes for patient advocates and patients.
- Company: Join a global nonprofit dedicated to empowering individuals with health knowledge.
- Benefits: Gain valuable experience in healthcare and mentorship opportunities.
- Why this job: Make a real difference in people's lives by enhancing their health understanding.
- Qualifications: Healthcare experience and strong communication skills are essential.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Human Health Project is seeking an Education & Online Learning Specialist. This role requires developing and implementing HHP’s training programme for patient advocates/navigators, as well as the education programme for patients. Human Health Project (HHP) is a global nonprofit organization dedicated to helping individuals increase their health knowledge through the sharing of health information. HHP collects, analyzes, and shares health information to empower and inform individuals to achieve better health outcomes. Our patient-centered approach enables patients and caregivers to choose treatments based on evidence-based clinical data as well as the cumulative knowledge of the HHP community. We envision a world where all people have the information, skills and opportunities to lead healthy lives.
Develops the HHP Patient Advocate Programme with the Programme Director and team. Administers and evaluates the Patient Advocate Programme. Investigates and responds to patient care related/customer grievance/complaints in an attempt to resolve problematic issues, enhance understanding of the patient responsibilities and to enhance satisfaction with services provided by HHP. The Patient Advocate Coordinator assesses verbal and written grievances/complaints and satisfaction survey data to identify trends and areas for process improvement.
Volunteers for this position should have excellent customer service, computer and communication skills:
- Attend training
- Learn and operate the patient intake/management system
- Assist in the development and improvement of the HHP patient intake and management system
- Complete HHP patient advocacy system monitoring
- Be open to learning about how to work with marginalized communities
- Know basics on Insurance policies and procedures
- Provide exceptional customer service skills at all times
- Commit to a regular schedule
- Be knowledgeable of and abide by the HHP Confidentiality Policies and Procedures
- Perform check-ins with HHP patient advocates
- Manage follow up and resolution of complex cases
- Act as a mentor for other Patient Advocates and assist in the training process for new staff
- Being a resource for Patient Advocates questions related to process, programmes etc.
- Escalate any problems or concerns to programme director
Qualifications & Requirements:
- Secondary school completion required
- 5 years of healthcare experience required
- Must be over the age of 18
- Some university/tech coursework preferred
- Adaptability when dealing with constantly changing processes, computer systems
- Ability to do simple mathematics
- Exemplary critical thinking skills
- Proficient experience utilizing G Suite with emphasis on Google Docs and Sheets
- Exemplary communication skills, both orally and written, to a variety of individuals
- Ability to multitask
- Ability to function and make appropriate decisions in a fast-paced environment
- Provide mentorship to other advocates as assigned by Project Manager
All Volunteers must pass a criminal background check, complete a volunteer application packet and attend a new volunteer orientation session.
Patient Advocate Coordinator in Belfast employer: communityni.org - Jobboard
Contact Detail:
communityni.org - Jobboard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Advocate Coordinator in Belfast
✨Tip Number 1
Get to know the Human Health Project inside out! Familiarise yourself with their mission and values, and think about how your experience aligns with their goals. This will help you stand out in conversations and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Reach out to current or former volunteers at HHP on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for you. Building connections can give you insights that could be a game-changer.
✨Tip Number 3
Prepare for interviews by practising common questions related to patient advocacy and customer service. Think of examples from your past experiences that demonstrate your skills. The more prepared you are, the more confident you'll feel!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team. So, get that Pre-Screen Questionnaire filled out and submit your resume!
We think you need these skills to ace Patient Advocate Coordinator in Belfast
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Patient Advocate Coordinator role. Highlight your relevant experience in healthcare and any skills that align with HHP’s mission. We want to see how you can contribute to our patient-centred approach!
Show Off Your Communication Skills: Since this role requires excellent communication, don’t hold back! Use clear and concise language in your application. We’re looking for someone who can effectively convey information, so let your writing shine!
Demonstrate Your Passion: Let us know why you’re passionate about health advocacy and education. Share any personal experiences or motivations that drive you to support patients and caregivers. We love seeing genuine enthusiasm for our mission!
Follow the Application Process: Be sure to apply through our website by submitting the Pre-Screen Questionnaire along with your resume. Following the instructions carefully shows us that you pay attention to detail, which is super important in this role!
How to prepare for a job interview at communityni.org - Jobboard
✨Know Your Stuff
Before the interview, dive deep into Human Health Project's mission and values. Understand their patient advocate programme and how it aligns with their goals. This knowledge will help you demonstrate your passion for the role and show that you're genuinely interested in making a difference.
✨Showcase Your Skills
Prepare to discuss your customer service experience and how it relates to the role. Think of specific examples where you've resolved complaints or improved processes. Highlight your communication skills, especially in dealing with diverse communities, as this is crucial for a Patient Advocate Coordinator.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some insightful questions about the training programme and how success is measured for patient advocates. This not only shows your interest but also helps you gauge if the organisation is the right fit for you.
✨Be Yourself
Authenticity goes a long way. Be honest about your experiences and what you can bring to the table. The interviewers want to see the real you, so let your personality shine through while maintaining professionalism.
