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- Tasks: Provide vital advice on housing and welfare benefits to support local residents.
- Company: Join a respected organisation dedicated to helping the community thrive.
- Benefits: Flexible hours, training opportunities, and a chance to make a real difference.
- Other info: Work in a supportive environment with opportunities for personal growth.
- Why this job: Be a key player in preventing homelessness and empowering individuals.
- Qualifications: Experience in advice roles and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a qualified Citizens Advice Generalist Adviser to provide advice and practical support to Wealden residents on housing, welfare benefits as well as crisis prevention and income maximisation. Many of our clients face multiple challenges, including benefit delays, rent arrears, and complex housing needs, all exacerbated by the ongoing cost-of-living pressures.
This adviser role will be a key resource for Wealden residents, helping to resolve housing issues before they escape into crises.
- Ability to interview clients using sensitive listening and questioning skills whilst maintaining structure and control of meetings.
- Ability to manage clients independently with remote support from supervisor when needed.
- Identify the root causes of issues, research and explore options and implications so that clients can make informed decisions.
- With a clear focus on preventing homelessness and supporting tenants to maintain their current tenancy.
- Assess housing issues, advise on rights, support clients including with homelessness applications, housing applications and drafting letters.
- Advise on crisis and resilience fund, council tax hardship funds and other charitable grants.
- Signpost clients to our specialist Money Advice team for budgeting, debt support, and financial capability guidance as appropriate.
- Conduct benefit checks, assist with first time claims, mandatory considerations, and appeals.
- Act with the client where appropriate, for example by negotiating, drafting correspondence, or making telephone calls.
- Refer internally or to other specialist agencies as appropriate.
- Negotiate with third parties such as statutory and non-statutory bodies as appropriate.
- Liaise and work with local partners, including WDC Housing & Revenues & Benefits teams, to coordinate advice and wrap‑around support.
- Support clients with welfare benefits and disability forms.
- Use the Citizens Advice Public Site and AdviserNet website to find, interpret and communicate the relevant information.
- Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring, and report preparation.
- Conduct any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service.
Housing & Welfare Benefits Adviser employer: communityactioneastsussex
Contact Detail:
communityactioneastsussex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing & Welfare Benefits Adviser
✨Tip Number 1
Network like a pro! Reach out to people in the housing and welfare benefits sector. Attend local events or join online forums where you can connect with professionals. You never know who might have a lead on your dream job!
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you nail those tricky questions. Focus on showcasing your ability to handle sensitive situations and your problem-solving skills, just like you'd need in the role.
✨Tip Number 3
Research the organisation! Understand their values and the specific challenges they face in the community. This will help you tailor your responses during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles that match your skills. Plus, it shows us that you're proactive and serious about joining our team!
We think you need these skills to ace Housing & Welfare Benefits Adviser
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Housing & Welfare Benefits Adviser role. Highlight your relevant experience and skills that match the job description, especially your ability to handle sensitive situations and provide practical support.
Showcase Your Skills: Don’t forget to emphasise your interviewing skills and your knack for managing clients independently. We want to see how you can use your listening and questioning skills to help clients navigate their challenges.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to explain your experiences and how they relate to the responsibilities of the role. We appreciate clarity!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at communityactioneastsussex
✨Know Your Stuff
Make sure you’re well-versed in housing and welfare benefits. Brush up on the latest policies, common issues clients face, and the resources available to them. This will not only show your expertise but also your commitment to helping clients navigate their challenges.
✨Practice Active Listening
During the interview, demonstrate your ability to listen sensitively and ask insightful questions. Role-play with a friend or family member to practice maintaining control of the conversation while ensuring the other person feels heard. This skill is crucial for the adviser role.
✨Showcase Problem-Solving Skills
Be prepared to discuss specific scenarios where you’ve identified root causes of issues and explored options for resolution. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical thinking.
✨Familiarise Yourself with Resources
Get to know the Citizens Advice Public Site and AdviserNet website inside out. Being able to reference these resources during your interview will demonstrate your readiness to use them effectively in your role, which is key for providing accurate advice to clients.