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- Tasks: Provide vital advice on housing and welfare benefits to support residents in need.
- Company: Join a respected organisation dedicated to helping the community thrive.
- Benefits: Flexible hours, training opportunities, and a chance to make a real difference.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Be a key player in preventing homelessness and empowering individuals.
- Qualifications: Experience in advice roles and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a qualified Citizens Advice Generalist Adviser to provide advice and practical support to Wealden residents on housing, welfare benefits as well as crisis prevention and income maximisation. Many of our clients face multiple challenges, including benefit delays, rent arrears, and complex housing needs, all exacerbated by the ongoing cost-of-living pressures.
This adviser role will be a key resource for Wealden residents, helping to resolve housing issues before they escape into crises.
- Ability to interview clients using sensitive listening and questioning skills whilst maintaining structure and control of meetings.
- Ability to manage clients independently with remote support from supervisor when needed.
- Identify the root causes of issues, research and explore options and implications so that clients can make informed decisions.
- With a clear focus on preventing homelessness and supporting tenants to maintain their current tenancy.
- Assess housing issues, advise on rights, support clients including with homelessness applications, housing applications and drafting letters.
- Advise on crisis and resilience fund, council tax hardship funds and other charitable grants.
- Signpost clients to our specialist Money Advice team for budgeting, debt support, and financial capability guidance as appropriate.
- Conduct benefit checks, assist with first time claims, mandatory considerations, and appeals.
- Act with the client where appropriate, for example by negotiating, drafting correspondence, or making telephone calls.
- Refer internally or to other specialist agencies as appropriate.
- Negotiate with third parties such as statutory and non-statutory bodies as appropriate.
- Liaise and work with local partners, including WDC Housing & Revenues & Benefits teams, to coordinate advice and wrap‑around support.
- Support clients with welfare benefits and disability forms.
- Use the Citizens Advice Public Site and AdviserNet website to find, interpret and communicate the relevant information.
- Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring, and report preparation.
- Conduct any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service.
Housing & Welfare Benefits Adviser in England employer: communityactioneastsussex
Contact Detail:
communityactioneastsussex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing & Welfare Benefits Adviser in England
✨Tip Number 1
Network like a pro! Reach out to people in the housing and welfare benefits sector. Attend local events or join online forums where you can connect with professionals. You never know who might have a lead on your dream job!
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you nail those tricky questions. Focus on showcasing your ability to handle sensitive situations and your problem-solving skills, just like you'd need in the role.
✨Tip Number 3
Research the organisation! Understand their values and the specific challenges they face in the community. This will help you tailor your responses during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it shows you're proactive and serious about joining our team. Don't miss out on the chance to make an impact!
We think you need these skills to ace Housing & Welfare Benefits Adviser in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience and skills that match the role of a Housing & Welfare Benefits Adviser. We want to see how you can specifically help Wealden residents with their unique challenges.
Showcase Your Listening Skills: Since this role requires sensitive listening and questioning, include examples in your application that demonstrate your ability to connect with clients and understand their needs. We love seeing real-life scenarios where you've made a difference!
Highlight Your Problem-Solving Abilities: We need someone who can identify root causes and explore options for clients. Share instances where you've successfully navigated complex issues or helped others make informed decisions. This will show us you're the right fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at communityactioneastsussex
✨Know Your Stuff
Make sure you brush up on the key issues surrounding housing and welfare benefits. Familiarise yourself with the latest policies, common challenges clients face, and the resources available to help them. This will show your potential employer that you're not just knowledgeable but also genuinely interested in making a difference.
✨Practice Active Listening
During the interview, demonstrate your ability to listen sensitively and ask insightful questions. Role-play scenarios where you might need to support clients through complex issues. This will highlight your interpersonal skills and your capacity to manage sensitive conversations effectively.
✨Showcase Problem-Solving Skills
Be prepared to discuss specific examples of how you've identified root causes of issues and explored options for clients in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical thinking and decision-making abilities.
✨Familiarise Yourself with Resources
Get to know the Citizens Advice Public Site and AdviserNet website before your interview. Being able to reference these tools and explain how you would use them to assist clients will demonstrate your readiness for the role and your commitment to providing effective support.