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- Tasks: Provide vital advice on housing and welfare benefits to support local residents.
- Company: Join a respected organisation dedicated to helping the community thrive.
- Benefits: Flexible hours, training opportunities, and a chance to make a real difference.
- Other info: Work in a supportive environment with opportunities for personal growth.
- Why this job: Be a key player in preventing homelessness and empowering individuals.
- Qualifications: Experience in advising or supporting clients, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a qualified Citizens Advice Generalist Adviser to provide advice and practical support to Wealden residents on housing, welfare benefits as well as crisis prevention and income maximisation.
Many of our clients face multiple challenges, including benefit delays, rent arrears, and complex housing needs, all exacerbated by the ongoing cost-of-living pressures. With the increasing responsibilities on landlords for timely repairs and maintenance, this adviser role will be a key resource for Wealden residents, helping to resolve housing issues before they escape into crises.
- Ability to interview clients using sensitive listening and questioning skills whilst maintaining structure and control of meetings.
- Ability to manage clients independently with remote support from supervisor when needed.
- Identify the root causes of issues, research and explore options and implications so that clients can make informed decisions.
- With a clear focus on preventing homelessness and supporting tenants to maintain their current tenancy.
- Assess housing issues, advise on rights, support clients including with homelessness applications, housing applications and drafting letters.
- Advise on crisis and resilience fund, council tax hardship funds and other charitable grants.
- Signpost clients to our specialist Money Advice team for budgeting, debt support, and financial capability guidance as appropriate.
- Conduct benefit checks, assist with first time claims, mandatory considerations, and appeals.
- Act with the client where appropriate, for example by negotiating, drafting correspondence, or making telephone calls.
- Refer internally or to other specialist agencies as appropriate.
- Negotiate with third parties such as statutory and non-statutory bodies as appropriate.
- Liaise and work with local partners, including WDC Housing & Revenues & Benefits teams, to coordinate advice and wrap‐around support.
- Support clients with welfare benefits and disability forms.
- Use the Citizens Advice Public Site and AdviserNet website to find, interpret and communicate the relevant information.
- Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring, and report preparation.
- Conduct any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service.
Housing & Welfare Benefits Adviser in Crowborough employer: communityactioneastsussex
Contact Detail:
communityactioneastsussex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing & Welfare Benefits Adviser in Crowborough
✨Tip Number 1
Network like a pro! Get out there and connect with people in the housing and welfare benefits sector. Attend local events, join relevant online forums, and don’t be shy about reaching out to professionals on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your interview skills! We all know interviews can be nerve-wracking, but the more you practice, the better you'll get. Try mock interviews with friends or family, focusing on common questions related to housing and welfare benefits. This will help you feel more confident when it’s time to shine.
✨Tip Number 3
Showcase your expertise! When you get the chance to chat with potential employers, make sure to highlight your knowledge of housing issues, crisis prevention, and welfare benefits. Share specific examples of how you've helped clients in the past – this will set you apart from the competition.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that perfect job. Plus, applying directly through our site shows your commitment and makes it easier for us to keep track of your application. Don’t miss out on the opportunity to join our team!
We think you need these skills to ace Housing & Welfare Benefits Adviser in Crowborough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience and skills that match the role of a Housing & Welfare Benefits Adviser. We want to see how your background aligns with the challenges our clients face, so don’t hold back!
Showcase Your Listening Skills: Since this role requires sensitive listening and questioning skills, share examples in your application where you've successfully navigated difficult conversations. We love seeing how you can connect with clients and help them feel understood.
Highlight Problem-Solving Abilities: We’re looking for someone who can identify root causes and explore options. In your application, give us a glimpse into your problem-solving process. Share specific instances where you’ve helped clients make informed decisions.
Keep It Professional Yet Personal: While we appreciate professionalism, we also value a personal touch. Let your personality shine through in your writing! Remember to apply through our website for a smoother process.
How to prepare for a job interview at communityactioneastsussex
✨Know Your Stuff
Make sure you’re well-versed in housing and welfare benefits. Brush up on the latest policies, common issues clients face, and the resources available to them. This will not only show your expertise but also your commitment to helping clients navigate their challenges.
✨Practice Active Listening
During the interview, demonstrate your ability to listen sensitively and ask insightful questions. Role-play with a friend or family member to practice maintaining control of the conversation while ensuring the other person feels heard. This skill is crucial for the adviser role.
✨Showcase Problem-Solving Skills
Be prepared to discuss specific scenarios where you’ve identified root causes of issues and explored options for clients. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical thinking and decision-making abilities.
✨Familiarise Yourself with Resources
Get to know the Citizens Advice Public Site and AdviserNet website inside out. Being able to reference these resources during your interview will demonstrate your readiness to utilise them effectively in your role, showing that you can hit the ground running.