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- Tasks: Help local clients by assessing their needs and providing support through various communication methods.
- Company: Citizens Advice Eastbourne, dedicated to making a difference in the community.
- Benefits: Gain valuable skills, enhance your employability, and make a real impact.
- Other info: Commit to 2 sessions per week for at least 8-12 months for impactful training.
- Why this job: Be a vital part of your community and help people navigate their challenges.
- Qualifications: No specific qualifications needed, just a friendly attitude and good communication skills.
Are you interested in helping people in the local community? Eastbourne Citizens Advice are looking for volunteers who can spare time each week to talk to clients over the phone, face to face, or online to explore what problems they need help with. We currently have vacancies on a Monday (am/pm) and a Friday (am).
What will you do?
- Complete an introduction to Citizens Advice and training for your role.
- Talk to clients over the phone, face to face, or online to explore what problems they need help with.
- Find information about the clients’ problems and help them to understand their options by giving information and/or signposting to help with their enquiry.
- Write a summary of the clients’ problems and what action you’ve taken.
- Look out for problems that are common, or are unfair so that Citizens Advice can potentially try and influence government and other organisations to make positive changes.
What’s in it for you?
- You can make a real difference to people’s lives.
- You will learn about a range of issues such as benefits, debt, employment and housing.
- You will build on valuable skills such as communication, listening and analysing.
- You will increase your employability.
- You will work with a range of different people, independently and in a team.
- You can have a positive impact in your community.
- We’ll reimburse expenses too!
How much time do you need to give?
To enable a regular service to our clients, we ask our Assessors to commit to a minimum of 2 sessions (6 hours in total) per week (Monday to Friday), plus some homework during training. Morning sessions run from 10am-1pm and afternoon sessions from 1pm-4pm. You can choose to do 1 full day or 2 separate sessions. Please note that Citizens Advice Eastbourne currently closes on a Tuesday and Friday afternoon. Given the investment into training, we would ask you to be willing to commit to at least 8-12 months service with us.
What do you need to have?
- You don’t need specific qualifications or skills but you’ll need to be friendly and approachable and have good listening skills.
- Be non-judgmental and respect views, values and cultures that are different to your own.
- Have excellent verbal and written communication skills.
- Have good IT skills.
- Be able to understand information and explain it to others.
- Be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection.
- Be willing to undertake training in your role.
- Be willing to receive feedback on your work so that quality can be maintained in the Bureau.
- Be prepared to contribute towards a safe and positive working environment.
Citizens Advice Eastbourne - Gateway Assessor ( Monday and Friday slots available) employer: communityactioneastsussex
Contact Detail:
communityactioneastsussex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Citizens Advice Eastbourne - Gateway Assessor ( Monday and Friday slots available)
✨Tip Number 1
Get to know the organisation! Before your interview, do a bit of research on Citizens Advice Eastbourne. Understand their mission and values, and think about how your skills can help them achieve their goals. This will show you’re genuinely interested and ready to make a difference.
✨Tip Number 2
Practice your communication skills! Since you'll be talking to clients over the phone and face-to-face, it’s crucial to be clear and approachable. Try role-playing with a friend or family member to get comfortable explaining complex issues in simple terms.
✨Tip Number 3
Show your passion for helping others! During your interview, share personal stories or experiences that highlight your commitment to community service. This will help the interviewers see that you’re not just looking for a role, but that you genuinely care about making a positive impact.
✨Tip Number 4
Apply through our website! It’s the easiest way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the training involved. Don’t miss out on this chance to make a real difference in your community!
We think you need these skills to ace Citizens Advice Eastbourne - Gateway Assessor ( Monday and Friday slots available)
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your passion for helping others and your commitment to the community.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Gateway Assessor. Mention any relevant volunteer work or communication skills that make you a great fit for this position.
Show Your Commitment: Since we’re looking for volunteers who can commit to at least 8-12 months, it’s important to express your willingness to dedicate time to this role. Let us know how you plan to manage your schedule to meet the requirements!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at communityactioneastsussex
✨Know Your Role
Before the interview, make sure you understand what a Gateway Assessor does. Familiarise yourself with the types of issues clients might face, like benefits or housing. This will help you demonstrate your genuine interest in helping the community.
✨Showcase Your Skills
Highlight your communication and listening skills during the interview. Think of examples from your past experiences where you've successfully helped someone or resolved a problem. This will show that you can handle the responsibilities of the role.
✨Be Approachable
Since the role requires you to be friendly and non-judgmental, practice being warm and open during the interview. Smile, maintain eye contact, and engage with the interviewer to convey your approachable nature.
✨Ask Thoughtful Questions
Prepare some questions about the training process and the types of cases you might encounter. This shows that you're proactive and genuinely interested in the role, plus it gives you a better understanding of what to expect.